Bounthay Ratsamy

* ***** ****, ****, ** ***** Tel: 781-***-**** acrcm4@r.postjobfree.com

Summary of Qualifications

Skilled Technical Support Specialist with 16 years’ experience. Record of success diagnosing and resolving difficult problems in hardware, application, and operating systems. Configure server, desktop, laptop, router, and switch. Interface with end users handling inquiries regarding system configuration and operating systems. Effectively render technical advice to non-technical personnel. Keen ability to address technical issues and quickly close out customer tickets.

Technical Skills

Access

Windows NT 4.0

Windows 9X

Partition Magic / Ghost

Word / Excel

NT 4.0 Server

NT 4.0 Workstation

2000 Server

Exchange Server

DOS

IIS

Internet / TCP/IP

Windows XP

Windows 2000

LinkSys Routers

PC Repair

PC Anywhere

Windows 2003 Server

Cisco Switch

Cradle Point Router

TeamViewer

Remote Desktop

Array the Raid

VM Ware ( Virtual PC )

Norton Symantec AntiVirus

Cisco Aironet

SonicWall Router

VNC

HP Printer

Dymo Printer

Access Control

Windows Vista

Windows 7

Windows 8

CCTV

HP Switch

2008 Server

2012 Server

SQL 2005 & 2008

Professional Highlights

Systems Integration Engineer, Schneider-Electric, Andover, MA 9/18/2014–Present

•Configured large-scale, server-based & Workstations / OS Install Windows XP / Windows 7 / Windows 8 / Windows 2008 R2, access control and CCTV, DVTEL V6.3, V6.4. Worked from Application Engineering system designs in AutoCAD, Visio, and Excel to configure access control and CCTV System.

•Configured DVTEL V6.3 Fail over Directory / Redundant recording and Video call up integrate with PLC Server.

•Configured Router / Switch and IP cameras, trouble shoot the problem / Support Users and training the End users.

Systems Integration Engineer, G4S Technology LLC Software Solution, Burlington, MA 2001–July 2014

•Configured large-scale, server-based access control and CCTV solutions to operate with proprietary web-based facilities management solution, OneFacility. Worked from Application Engineering system designs in AutoCAD, Visio, and Excel to configure access control and CCTV System, then ordered, configured, and staged entire solution prior to field installation to maximize field productivity and installation accuracy. Configured company-designed and third-party products to work as single product with single database, with all interconnections transparent to customer.

•Configured new PCs and servers with custom user profiles and special application support. Images are then saved in Ghost server for repeated deployment by other lower-level technicians. Day-to-day activities required configuring and supporting field technicians’ installations.

•Provided Systems Integration and System Support Dell desktop PC/Dell Power Edge Server/HP PC and Server / Intransa / Pivot3 VMWARE.

•Configured Windows 2000/Win XP/Vista/Windows7 32b and 64b/Windows 2008 Server/ Windows 8 Pro/ Pivot3 VMWARE/ Windows 2012 Server / 2005 SQL and 2008 SQL.

•Built PC image and configuration to all production: TAC; 1FG; Directory; TAM; Local Database Site Server; AMAG Access Control Local Sever and Central Server/Mercury Access Control Local Server and Central Server / C-CURE Access Control/S2 Access Control/ AMAG Video Server /DVTEL Video Server/Omnicast Genetec Video/Verint and Nextiva Video/OnSSI Video/Salient Video/ExacQ Vision Video/Milestone Video/Pannasonic Video/FirstLine Video/ Video IQ/ FluidMesh Network/ L-1 Identity(Bioscrypt)/ XWall email notification / STENTOFON.

•Backed up and restored database.

•Supported and troubleshot problems on desktop and laptop; software and hardware and network configuration.

Bounthay Ratsamy Page 2

4 Coyle Road, Lynn, MA 01905 Tel: 781-***-**** acrcm4@r.postjobfree.com

•Configured LinkSys Router; Cradle Point Router; SonicWall Router; Cisco2950; Cisco Aironet; HP Procurve Lay2 Switch and built Array the Raid, Access Control, and CCTV.

•Supported and troubleshot PC operating system software and LAN/WAN connectivity.

•Tested PC equipment for malfunctions and corrected problems.

•Trained technicians and supported and demo’d system.

Professional Highlights (continued)

PC Technical Specialist / Engineering Aid, Alpha Industries, Woburn, MA 1996–2001

Performed complete system set-up (hardware, software, and upgrades), service packs, and peripherals.

Installed and configured MS-DOS, Win 3.1, Win 95/98, and Win NT/Win2000 workstations. Multi-boot systems. Provided software configuration for Internet and email access.

Gained thorough familiarity with peer-to-peer networks, administration of user privileges and shared resources on NT and 95/98 networks. Ethernet networks.

Performed component installation including motherboards, video cards, network cards, drive controllers, I/O cards, and internal and external modems.

Replaced hard drives using Partition Magic.

Maintained test systems on test floor using Exatron Handler, Multitest Handler, FSA Handler, Ismeca Tape & Reel, Systemation Tape & Reel, and Aetrium Handler.

Set up RF test/DC test and calibrated test stand to identify failing parts and troubleshot.

Trained operator to operate system.

Technician, CP Clare Corporation, Beverly, MA 1992–1996

Performed electronic component testing using analog and digital automated test equipment.

Tested PC equipment for malfunctions and corrected problems. Used Peel Force Tester, V-Tek Tape & Reel, Advantek Tape & Reel, Microvision Tape & Reel, HP 9470 Automatic Test, Aetrium Handler, Markem 612 Plate Maker, and Brander Machine.

Maintained test systems Eagle 560 Test System, HP 9470 Test System.

Troubleshot network fail from hub to local computer.

Trained operator to operate system.

Education

Microsoft Systems Engineer (MCSE), Millennium Computer Training Center, Woburn, MA

A+ / MCSE NT 4.0, Xintra Institute of Technology, Malden, MA

PC Network / Technical Support Certificate, Computer Learning Center, Somerville, MA

Coursework, C ++ Programming, North Shore Community College, Lynn, MA

Computer Electronics Certificate, Wentworth Technical School, Lexington, MA

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