André J. DeWald

***** ***** ** **

Monroe, Washington 98272

Email: acrclo@r.postjobfree.com

Home: 360-***-****

Mobile: 425-***-****

Linked In: http://www.linkedin.com/profile/view?id=2105232

Overview: An experienced and professional project manager primarily in Information Technology. Experiences include focus on process improvement, project management, software development lifecycles (SDLC) and application integration. Experienced in a variety of process improvement methods including the Software Engineering Institute – Capability Maturity Model (SEI-CMM) and Six Sigma. Completed training as a Six Sigma Green Belt from Villanova University, hold Certificates in Project Management from University of Washington and George Washington University, and possess a Master of Science Degree in Project Management from George Washington University. Former member of PMI; held a PMP certification for over 10 years.

Core Competencies:

Customer Focus

Collaboration

Information analysis

Systems Thinking

Analytical Skills

Process optimization

System Integration

Team Building

Communication

Experience:

March, 2015 – June, 2015

Microsoft

Redmond, WA

Senior Program Manager

Developed schedules for the Process Improvement Project to document and improve key processes used by global commercial customer support representatives.

Documented AS-IS Business processes using BPMN 2.0 standard for use by LEAN workshop teams.

March, 2014 – June, 2014

Microsoft

Redmond, WA

Senior Program Manager

Developed a Program-wide Communications Plan detailing all communications venues for developers, providers and stakeholders.

Developed and implemented a comprehensive Risk Management Plan and Issues Management plan for the overall program.

March, 2012 – November, 2013

AT&T Mobility

Bothell, WA

Senior Project Manager

Provided Project Management for seven IT systems part of the overall billing and ordering system in a large integrated enterprise system.

Managed integration efforts among application teams

Coordinated software development efforts, hardware acquisitions and process definition to support an overall coordinated approach to the enterprise.

November, 2010 – July, 2011 AT&T Mobility

Redmond, WA

Senior Project Manager

Managed tasks required to bring new product and network to market focusing on Market trials, Early Launch program and final product launch program.

Tracked schedule of many contributing departments.

Coordinated training efforts at all levels for new network launch.

November, 2008 – February, 2009 AT&T Mobility

Redmond, WA

Senior Project Manager

Managed maintenance projects for CinguLINC, AT&T’s cell site lease tracking system. Development was accomplished using Agile methodology. Used Clarity Project Tracking system to ensure work was properly scheduled and contractors maintained delivery schedule and budget.

July, 2008 – November, 2008 The Cobalt Group

Seattle, WA

Senior Project Manager

Lead development team activities and acted as primary customer contact to meet project objectives

Managed the Lexus – New Pages Redesign project

Established project plans and schedules to meet an aggressive delivery commitment

Managed issues affecting scope and schedule across development, QA, design and customer representation

Completed implementation of the new Web pages in four months with a very aggressive schedule and improved the QA function by introducing a new procedure to promote more comprehensive testing

February, 2008 – July, 2008 Microsoft

Redmond, WA

Senior Project Manager

Managed the Consumption Planning tool project

Defined overall corporate processes for long range planning of server assets and Supply Chain activities

Built and managed SharePoint sites and processes for their use on program and project level activities including multiple activity calendars, document libraries and ancillary project sites

Published a newsletter for the organization to communicate project and department activities

May, 2007 – November, 2007 Microsoft

Redmond, WA

Senior Project Manager

Using analytical tools to assess the exiting process and current client concerns, built and deployed new processes for the World-Wide Customer Satisfaction Survey

Directly responsible for overall project and portfolio management of multiple sustaining and improvement processes and responsible for gathering data, developing and delivering communication plans.

Saved the company over $500,000 per year in re-work by creating a repeatable process

Established consistent change control and reporting structure processes to handle the many requests for survey tool improvement

Provided best practice Project Management tools and techniques and trained the Microsoft project manager in their use to execute and control the new process

April, 2006 – April, 2007 T-Mobile

Bellevue, WA

Senior Project Manager

Brought the company within full PCI compliance in one-quarter of the estimated time.

Developed and maintained organization-wide processes to manage change activities to meet business and regulatory requirements.

Lead development and posting of product and process metrics to provide visibility to management.

Development was accomplished using Agile, Waterfall and Iterative methodologies.

Reported delinquencies and other scheduling issues to leadership.

Developed a risk management and scope management process and presented to upper management as a new standard for the organization

Managed Payment Card Industries Compliance project for Major Applications at T-Mobile, responsible for ensuring the four major billing applications (Siebel, StreamLine, Samson, and jPayment) were modified to comply with the PCI data standards for handling of credit cards

November, 2005 – April, 2006

Premera – Blue Cross

Mountlake Terrace, WA

Project Manager III

Managed software development project for implementation of the new CDHP plans implemented for the 2006 Medical Benefits year.

Developed new templates/processes for the IT-PMO Project Management Methodology.

Authorized commitment of resources by obtaining approvals from representatives.

Managed the issues related to the implementation of Microsoft, Weyerhaeuser, Virginia Mason and other client plans.

November, 2004 – November, 2005

Fujitsu Consulting

Bellevue, WA

Associate Director, Project Management

Facilitated multidisciplinary review of complex changes to baseline schedule maintained in Premavera.

Coordinated and resolved communication issues between all stakeholders, prioritizing projects and identifying support gaps of the team.

Documented 787 Systems Integration Process & Tools process to gain an overall perspective of the process.

Instructed project managers in techniques for planning/execution of projects using Fujitsu’s Macroscope® methodology.

Communicated program performance results in project status reviews with various levels of management.

July, 2000 – November, 2004

AT&T Wireless Services / Cingular Wireless

Bothell, WA

Senior Project Manager

Developed and maintained complex change incorporation plans by coordinating with stakeholders to identify relevant tasks and constraints and obtain commitments.

Managed geographically diverse teams of up to 30 people.

Coordinated with external subcontractors to obtain essential system modifications.

Managed cooperative efforts with competitor companies to jointly develop financial applications for mutual benefit resulting in annual savings to the company in excess of $6 million per year.

Senior Project Manager

Created the basis for a new Project Management Office

Managed large scale projects to implement new number portability initiatives

Educated other project managers on the value of planning, organizing and communicating

Developed a project tracking method with revisions to the existing tool set

Project management representative on the Development Process team

Representative to the AT&T Project Management Council

Member of the Education Subcommittee for Project Management

1992 - 2000

The Boeing Company

Seattle, WA

Project Manager

Managed the Computing Inventory Information Management (CIIM) project, responsible for enterprise wide IT asset management, eventually leading to millions of dollars in savings for software maintenance and upgrades and improving the accuracy of counts for renewal of software licenses resulting in incalculable savings.

Project planning activities include defining scope, establishing staffing levels, estimating cost of project, and defining work breakdown structure captured in Premavera.

Managed the procurement of project management education, training and methods from an independent vendor.

Developed and taught an Introduction to IS Project Management class to all management levels Certified P+ (Macroscope) Coach in system development and project management

Provided mentoring to projects in the standard methodology and its techniques

Co-chaired project management/software development methodology forum of experts on a monthly basis.

Other Prior Experiences:

Programmer/Analyst

Computer Operator

Air Traffic Controller

Captain (USAF)

Education:

George Washington University

Washington, DC

Masters of Science – Project Management

Villanova University

Tampa, FL

Certification – Six Sigma Green Belt

University of Washington

Seattle, WA

Masters Certificate – Project Management

University of New Orleans

New Orleans, LA

Bachelor of Science – Computer Science

Green River Community College

Auburn, WA

Associate of Technical Arts – Air Traffic Control

Louisiana Tech University

Ruston, LA

Bachelor of Science – Professional Aviation

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