Objective

To obtain employment with a Company that will utilize my intellectual contributions along with my excellent work ethic and with hard work look for possible career growth.

Motivated, personable business professional with a talent for quickly mastering technology. Diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to handling sensitive, confidential records.

Flexible and versatile – able to maintain a sense of humor under pressure. Thrive in deadline-driven environments. Excellent team-building skills.

Skills Summary

Project Coordination

Report Preparation

Written Correspondence

General Office Skills

Computer Savvy

Customer Service

Scheduling

Handle daily Inventory

Professional Experience

COMMUNICATION: REPORTS/PRESENTATIONS/TECHNOLOGY

Maintain Road Net Routing System. Handling unassigned, address, phone number, time window updates, etc.

Prepare a daily shortage/overage report of current inventory.

Prepare a daily schedule for drivers and helpers.

Conduct interviews for drivers and helpers. Maintain small office staff.

Update orders in Smartturn system; SPS system and TJX Routing System.

Coordinate special projects or work orders for all my accounts.

CUSTOMER SERVICE/MARKETING/PROBLEM SOLVING

Oversee office operations and provide great customer service:

Handle customer complaints.

Assist drivers with any issues concerning deliveries, credit problems, order confusion.

Communicate with Sales Team and Customer Service Department any delivery issues from customers and/or drivers.

Handle pick up and delivery appointments.

Maintain and manage my accounts

Verify that all orders follow all shipping requirements to avoid charge backs.

Enter all returns and make sure they are okay to return to stock.

Verify that all customers receive their UPS and shipping reports by scanning or e-mailing information on a daily basis.

Make inventory adjustments as needed for all my accounts.

Work with SPS system to send ASN’s for Bed, Bath and Beyond, Authenticity Lighting, Lamps Plus, JMC Global and Swissco.

Enter into TJX Routing System for Barbagallo, Home Goods, TJ Maxx.

Work with Amazon.com concerning shipping for JMC Global and Purseket.

Enter Product received via containers and notify customer of any discrepencies.

Employment History:

Gordon Management – Somerset, NJ

Account Representative, October 2010 to Present

Ferraro Foods – Piscataway, NJ

Transportation Manager, 2005 – November 2008

Routing Technician, 2003 – 2005

Eastern Freightways – Woodbridge, NJ

Customer Service placed by Apple One Employment Agency, 2002-2003

Adjmi Apparel Group – East Brunswick, NJ

Routing Technician, 1999 – 2001

Education:

EAST BRUNSWICK HIGH SCHOOL – EAST BRUNSWICK, NJ 08816

HIGH SCHOOL DIPOLMA RECEIVED JUNE 1997

REFERENCES:

JENNIFER SUITER 732-***-**** 8 YRS.

RICH CARMAN 732-***-**** 8 YRS

VINCE DEROME acrcf0@r.postjobfree.com 9 YRS.

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