Kumud Ojha

Phone: +91-999*******, Email: acrca2@r.postjobfree.com

Work Experience:

May 2014 - Mar 2015 Concentrix Technologies Pvt Ltd (IBM GPS) – Gurgaon, Haryana (10 Months)

Designation: Customer Support Executive - HP (Hewlett-Packard)

Roles & Responsibility:

Business Relation Management with Small & Medium Businesses Accounts / Client through outbound calling – Pan India

Ensure recurring business & support all Computer Hardware product requirement

Manage & Set-Up New Leads from Campaigns and Updating Account in CRM tools

Maintain Dashboard for reporting, compliance and follow up activities

Build Strategy and Plan to drive performance as per SLA & Sales Target

Dec 2011 - Aug 2013 Gyan Vidya Peeth English Medium School – Sonepat, Haryana (18 Months)

Designation: Computer Teacher

Roles & Responsibility:

Teaching computer basics to Primary classes

Driving Rewards & recognition programs for the students

Education:

Bachelor in Arts - M.D. University Rohtak – 2010

XII - HBSE Bhiwani - 2005

Technical Qualification:

Diploma in Computer Operator & Programming Assistant – 2007

(C, C++,VB, FoxPro, HTML, MS-Office) Regional Vocational Training Institute Jaipur

Trainings:

Soft Skills Training : Customer Engagement & Team Building

Sales Training : Objection Handling, Up Sell & Cross Sell

Personal Details:

Current Address : U 39/5, Flat No 3, DLF Phase 3, Gurgaon, Haryana - 12202

Permanent Address : Bawal Ward No 12, Hasanpura, Rewari, Haryana – 123501

Father’s Name : Mr. Baldev Ojha

Date of birth : 30-Oct-1987

Language Known : English, Hindi & Punjabi

Passport : Valid till 26-Nov-2023

DECLARATION:

I hereby declare that the given information is true and correct to the best of my knowledge and belief.

Date – 14-May-2015

Place - Delhi – NCR (KUMUD OJHA)

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