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Management Customer Service

Location:
Northbrook, IL
Posted:
August 22, 2015

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Resume:

VIVEK ANAND, MBA, PMP

*** *** ***** ****, **********, IL – 60062

Mobile: 847-***-**** Email: acrc2w@r.postjobfree.com

Experienced in defining technology roadmap & strategy, instituting data governance organization, infrastructure, tools and processes.

Results driven and business oriented leader with experience in delivering value from multimillion-dollar projects resulting in business process improvements/cost reductions and the most cost effective, value added high ROI solutions.

Unique capability of defining strategic vision, business and relationship development, project management and hands on technical skills.

EDUCATION & CERTIFICATIONS

MBA in Finance & Strategy, Booth School of Business, University of Chicago, Chicago, IL

Bachelor of Engineering, Computer Science, Motilal Nehru National Institute of Technology, India

Certified Project Management Professional (PMP)

Certified Supply Chain Professional (CSCP)

EXPERIENCE

Data Governor, Tech Mahindra (Americas) Inc. (2015 – Current)

Deliver value to clients while working for a global consulting organization with more than 100,000 employees by re-architecting their Datawarehouse and instituting data governance.

Define and implement Information and Data Governance strategy, framework and roadmap at an insurance client. Responsibilities involve setting up Governance Organization, processes and specialized tools.

Institute organization change and deliver solutions within the spheres of Enterprise DataWarehouse, Business Intelligence, Metadata, Data Quality, Change Data Capture/ETL and Master Data Management.

Technology Management Leader, Optics Planet Inc. (2012 – 2015)

Reporting to the president of this E-commerce Company and managing multiple direct reports, identified and resolved challenges facing the company in the areas of Web Content Management (Product, Vendor and Customer master data) resulting in higher revenue.

Created customized tools and Vendor Portal using Agile Scrum principles and implemented multi-pronged strategy across multiple business units adding $3 million to the bottom line. Instituted metrics control and increased productivity by 600% without additional resources.

Manager Data Management & Architecture, HAVI Global Solutions (2009 – 12)

Enabled Efficient Assured Supply technology across 14,000 restaurants strong supply chain of a multinational Fortune 100 client (McDonalds) resulting in significant inventory savings at supplier, distributor and retail nodes.

Architected integration of multiple systems (EAS, ILS, ROP) thus potentially savings $10 million per year for HAVI. The multi project initiative had budget of $5 million and included onshore and offshore resources.

Created technology strategy, evaluated managed service vendors, develop business case, ROI, budget, resources, and project plan, manage projects using Agile, delivered and deployed product as per requirement specifications.

Enterprise Data Architect, Walgreens (2006 – 09)

Provided thought leadership, developed roadmaps and, instituted processes to design and create valuable real time big data warehouse and customer master data hub assets to aid in business intelligence and decision support for consumer insights.

Instituted consumer strategy capabilities and processes by collaborating with multiple business units, resulting in net benefit of over $150 million over 3 years.

Performed cost-benefit analysis, created balanced score card and business case, procured and deployed various technology tools to support consumer insights with budget of $15 million.

Consultant at Abbot, Interactive Business Solutions (2005 - 2006)

Managed Validation phases for multiple projects. Analyzed and documented high level requirements, coordinated multi division effort and developed validation protocols for COTS Oracle Clinical/TMS systems implemented in a FDA regulated environment at Abbott’s Global Pharmaceuticals R&D.

Also instituted Standard Operating Procedures and assured quality within multiple projects.

Managing Consultant, Business Intelligence Practice, Greenbrier & Russell (2004-05)

Designed data warehouse and business intelligence solutions for fortune 500 clients such as Harley Davidson, United Airlines, Wachovia Bank, CUNA Mutual.

Prepared business cases, SOW, RFQ, crafting strategy, planning timeline, budget, risk-mitigation, resources for the multi-phase large projects in spheres of technology, finance and customer management.

Managed successful delivery of projects resulted in high ROI for the clients.

Founder & Principal Consultant, Business Systems Associates Inc. (1998-2004)

Led multi-year new technology projects for membership operations at Blue Cross Blue Shield of IL to support enhanced integrated strategic business model.

Consulted at Sears, to increase enterprise efficiency by instituting company-wide metadata process changes spanning both business and technology.

Directed a 25-person team, in matrix organization, across five separate departments of First Health to ensure compliance to federal regulations.

Technology Consultant (1991 - 97)

Designed consumer response system to assist Kraft Foods design better products, develop marketing strategies, and ensure product quality.

Integrated global and domestic management reporting systems at Northern Trust leading to significant savings in customer reporting.

Created an online interface to provide real-time data mining and analysis for executive-level decision makers at WW Grainger.

Assisted IBM in re-engineering claims processing system for Nationwide Insurance, providing for real-time queries, extended reporting, and improved functionality.

Integrate online inquiry and reporting provisions as part of General Electric’s Turbine division’s billing system, improving customer service.

Leadership/Executive Skills: Lead departments, create/deliver data assets, perform as per corporate strategy, monitor and report metrics, Design Strategy, Roadmaps, Project Management, Data Governance, Resource Planning, Solutions Delivery, Change Management, Vendor evaluation, Process Design and Engineering, Gap analysis and model development, Stakeholder analysis, Communication planning, ROI, Risk mitigation, Root cause analysis, PMO setup, Project Portfolio Management methodologies, Resource Alignment & Optimization, Cross-functional leadership & collaboration

Technology/Professional Skills: Business Intelligence and Enterprise Data warehouse Architecture, Product and Customer Master Data, PHP, ITIL, SOA, ETL, Business & Predictive Models, Data Modeling, OLAP, client-server, legacy systems, Informatica, DataStage, CDC/ETL, Golden Gate, Attunity, IBM Initiate Customer hub, DQM, DB2, Oracle, Teradata, Microsoft SQL server, MySQL, JIRA, SAP, Agile/Scrum, SDLC, Search Engine Optimization (SEO) techniques, API Design, Metadata, Master Data Management



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