Heather Baxter

*** ******** ****

Valley Falls, NY 12185

E: acrbyz@r.postjobfree.com

P: 860-***-****

Summary/Objective: I have over 25 years of professional experience with established expertise in Information Technology and Healthcare Management. I would like to acquire a position that will utilize my vast abilities to their fullest extent.

Education:

Computer Services Inc., Milford CT

Completed Exchange Server Administration 5.5

Completed Cisco Certified Network Associate 4.11

Completed Microsoft SQL Server Administration 2000

Albertus Magnus College BSBM 05/04*High Honors

Currently working on PMP

Computer Literacy: LAN, WAN, installation of pc’s, software and peripherals; software upgrades, Microsoft Office Suite, Windows NT, XP, Vista, 7, Server 2000, Server 2003, Server 2008, SQL 2000 and 2005, Word Perfect; HTML; Web Design; AS 400; Citrix; Terminal Server; Proxy Server; Misys Expert; ECS; NTT Data, MS Project, Various Back Up Systems; Various Anti -Virus Systems; VMware and Hyper V;SAS; SQL; Security; Group Policy; SANS; VPN’s; Computer Deployment; Imaging Systems; Raisers Edge, Financial Edge; Various E-Mail Systems including web and self-hosted.

Work Experience:

05/2013-Present Geer Nursing and Rehabilitation, Canaan, CT, 06018

IT Director/ Security Officer

Oversee all day to day functions including user support, HIPAA compliance, project manager for all implementations including a shredding system, EHR, dietary system, VOIP, voicemail, financial software, VM, and new AP and billing process. Over see a staff of 5 who support up to 550 computers and peripherals. Oversee the maintenance of all servers, written documentation. Act as financial consultant to the business office and the Human Resources Department. Work with department heads to increase productivity and reduce costs with a focus on processes, personnel, and work flows.

10/2006-05/2013 McLean Affiliates, Simsbury, CT, 06070

System Analyst/Business Analyst/Clinical System Analyst

Systems Analyst: Develop disaster recovery procedures. Research, developed test plan, test, and implement new systems based on needs of various departments including creating the testing schedule, the test environment, and logging any defects and reporting back to the programmers. Train all users and maintain all documents for each department, including all company policies and departmental directions. Perform routine risk assessments. Oversee all company security including HIPAA. Manage phone and data lines. Troubleshoot as needed at the user level. Oversee help desk of 10 people and develop scripts for guidance. Oversee capital and operating budgets of $500,000.00. Teach classes and orientations regarding computer usage. Meet with department heads to review productivity and personnel, make recommendations on findings to president and board of trustees. Guide each department in 3-year plans and development. Work with Senior Management to develop business objectives.

07/2005- 10/2006 VNA & Hospice, Meriden, CT 06450

IT Manager/ Operations Specialist

IT Manager: Developed an IT department including policies, procedures and directions. Oversee staff in daily functions of issuing computers, logging problems, backups, and troubleshooting. Established budgets, purchasing agreements, vendor contracts, and new technology implementation. Developed disaster recovery plans. Performed monthly cost analysis of current procedures within the department. Audit documentation and update as necessary. I was consistently auditing the system including workstations and server operations. I have reviewed operating procedures both within the IT Department and outside of the department and the impact on the entire company. I have enacted several new procedures at MidState VNA, including a new process to speed up sending out orders and established a help desk for a quicker response to solve workstation problems. Both of these increased productivity greatly. I have restructured several network setups including LAN and WAN access. I have performed profit/loss reports for Sr. Management each quarter regarding the IT Department. I have made several presentations to Sr. Management regarding risks and what needs to be completed to reduce them in almost every department, including IT, Medical Records, Data Entry and Finance. I have implemented several new software systems and upgrades, including training all employees and writing all of the documentation. Implemented new business systems, trained all users for their jobs. Wrote job descriptions as needed. Updated all policies and procedures to reflect the new system. Re-structured the entire back office including recommendations or job changes. Oversight of doctors order (485) process. Analysis of each department on a routine basis for efficiency and productivity. Enact new policies and procedures based on findings and retrain as needed.

04/2000-07/2005 New England Homecare Inc., Milford CT

IS Manager/ System Administrator/ Hardware Specialist

IS Manager: Oversee the IS department including budgets, purchases, vendors, new technology, hardware and software support, training, and system implementation. Developed disaster recovery plans. Performed cost analysis of current procedures including recommendations. Constantly assessing the priorities within the department to maintain efficiency. Coordinated opening of several new office locations; Head of HIPAA Implementation. Redesigned backup system and practices. Update policies and procedures. Analysis and update documentation.

System Administrator/Hardware Specialist: Daily maintenance of multi-server network. Install all types of hardware including but not limited to modems, printers and nic cards. Performed all hardware and software support to 200+ users. Designed and implemented an OASIS scanning system. Daily backup and virus software updates.

1996 -04/ 2000 Volonte Care Inc., Foxboro, MA

Systems Administrator/Office Manager/Billing-Payroll Manager /Senior Medical Records Analyst

Systems Administration: Responsibilities include: participation in the selection and purchase of contract negotiations for computer local area network, functioning in a client server environment; system administration of a wide area network, covering the main office and four satellite locations; set-up of all telephone and voice mail systems; overseeing equipment, software and peripherals; troubleshooting of software and hardware problems; administration of installation, upgrade, and repairs to voice and telephone systems. Coordinated a faculty re-location, including re-setup of all computer, voice, and telephone systems.

Office Manager: Oversee daily activities of all departments, including clerical, accounts payable, accounts receivable, payroll and data entry. Other responsibilities include scheduling of employee hours, hiring, training and evaluation of staff.

Billing-Payroll Manager: Oversee the daily activities of payroll, data entry, billing-including Medicare and Medicaid, and collections. This included month end reporting, TPL’s, Billing for both state providers and commercial insurances, bank reconciliation of daily deposits.

Senior Medical Records Analyst: Instituted a new record fling system, achieved old records, random audits for data integrity, oversee the data entry department, track employee productivity.

Accomplishments:

Researched, purchased and installed a new driver training system. This new system has the ability to expand the current business line to include not only testing for drivers but will also allow rehabilitation of clients wanting to drive again.

Designed a training module for all staff that will use a computer. I am currently working with HR to have computer orientation included in the new employee orientation. The issue that I am seeing is that new employees know how to use the systems, but do not know what they are allowed to do.

Designed a Power Point template for anyone to use who needs to create presentations. This template has multiple slides with the Mclean logo in a variety of configurations.

Combined all logon scripts to one universal that encompasses the required drives for some of the software systems and a standard share for everyone to use. The security on this share is done at the individual folder level.

Create sensory DVD’s for some of the residents in the memory care wing. I was given the patients history and likes and created a DVD with photos and music for the care givers to play when the person becomes agitated. This has a calming effect on them. Each DVD is 30 minutes long and is catered to each person.

Revised the computer request forms to make it easier to complete and included the current required information.

Created all documentation for each of our 2 e-mail migrations. Tested out multiple systems, trained all users, and created training documents for each system.

Worked closely with department heads to create 3 year projections for technology needs

Assisted in the creation of the media center. Trained residents on how to use the internet, Skype, Yahoo Messenger and e-mail.

Designed a wellness database for tracking members and payments. It also has the ability to print mailing labels and export name lists for additional mailings.

Designed database for non-hospice volunteers that tracks where they volunteer, mailing labels and other various reports.

Designed database for admissions to collect statistical data required for the state and it also allows managers to access the information quickly.

Performed printer analysis to determine the benefit of outsourcing the printer maintenance and supplies and re-negotiated the printing cost per page from .18 to .03 cents per page.

Performed cost analysis in determining IT support contract between IT Direct and ICS.

Moved all of the recorded in services from video camera to DVD and then onto the network so that employees can watch as needed.

Create a workable disaster recovery plan when none were in place.

Worked with the Hospice Volunteer to streamline the communications between the Hospice volunteers and the more timely submission of their paperwork.

Trialed and tested several hardware and software systems including 3 and 4 G cellular for the Homecare and Hospice departments, Net Motion, Mobilex, Respond, and BioEx.

Created an import in ECS for the therapy times that can be sent over to billing to avoid duplicate entry. This however slowed the clinical system down to a halt for an extended period of time. It will be re addressed in the near future as the need further increases.

Created a database to track employee Flu Shots and PPD’s for the infection control office.

Migrated and cleaned data in Ultracare created all of the training documents and trained all of the staff.

Implemented, created documentation, and trained all staff for the DayKare software.

Worked with the HR Department to incorporate the authorization of electronic signature form into the employee record. In CT, the authorization form contains the clinical person’s signature and the state references that form as the valid signature on electronic medical records.

Developed a plan to restrict internet access to only the users that required it for their job. Now that we have more effective anti-virus software and increased bandwidth, this is no longer necessary.

Created a standard screen saver for all Mclean systems, but was presented and rejected over a year ago.

Created several Crystal Reports and queries for the purchasing department to gain better control over the inventory.

Created an in service tracking sheets for inpatient, homecare, hospice, volunteers and memory care departments.

Ran classes onsite for setting up a projector, booking conference rooms, transfer photos to DVD, transfer videos to DVDs.

Created an IT Training Guide will all of the directions, installs, software systems, users, policies, floor plans, and contacts.

Work with CBS to eliminate the need for manual page counts on all local printers.

Performed Village Merchant install, configuration and training of POS System.

Tested, trained, and implemented Watchguard SSL 100. The client is not used due the cumbersome nature and the stability of the connection.

Researched, purchased and implemented a web faxing solution.

Completed several e-mail transitions from self-hosted, Desk Now, to OWA.

Worked on steps to keep Mclean competitive with regards to other area facilities and technology usage and standards.

Researched medication ordering from the pharmacy using a bar code reader. It was found that this would be easier for the pharmacy, but required extra steps for the nurses.

Created a schedule system for the Memory Care Department.

Created a schedule system for the inpatient CNA staff.

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