Talented Front Store Manager &

Business Management Leader

Achievement-oriented professional with strong background in management and proactive leadership within retail and sales environments. Provides expertise in strategic planning, market planning, capital asset oversight, cost containment, finance, customer service, and staff training. Highly skilled in P&L, pricing strategies, competitor and market analysis, banking services, negotiation, legal compliance, staffing, and vendor relations. Self-motivated leader who thrives in fast-paced environments providing focus and professionalism at all times.

Professional Experience

Front Store Manager 2012 – Apr 2015

Assistant Store Manager 2008 – 2012

Shoppers Drug Mart: Markham, ON

Served as Front Store Manager providing leadership for all front store operations of a AAA Large Format with Beauty Boutique & Food dept. Coordinated with Assistant Manager and Supervisors to deliver merchandising programs, including maintenance and execution of store plan-o-grams. Ensured exceptional customer service through training staff on communication and conflict resolution techniques. Achieved financial objectives within all departments, including gross profit, wage cost, operational expenses, inventory control, and shrink. Maintained 100% in stock at all times through proactive planning. Adhered to Loss Prevention (LP) Standards. In addition, hired and trained staff developing cohesive team environment.

Key Achievements:

Achieved up-to-date sales $33,791 over Common Year Plan (CYP) target for Q1 2015; secured total front store hours 243 below CYP target; sale per labour hour (SPLH) $9.72 above CYP target

Secured total front store wages as % of sale 0.67 of CYP target for Q1 2015; total inventory loss as % of sale .56% below CYP target

Increased sales by $164K over CYP and $276,609 over previous year for 2014; achieved successful Gold Walk; passed LP audit with 97%

Total store shrinkage achieved 1.02% vs. CYP target of 2.94% in 2014; inventory discrepancy day of inventory at -$473

Received best employee engagement survey results for 2014 within entire business unit due to implementing human resources best practices

Achieved first year 2012 CYP for SPLH, sale, damages, and shrinkage store contributing over $150K; earned maximum fsm bonus and infinity certification; passed LP audit

Successfully turned around Intensive Care Services (ICS) distressed store exceeding all goals and targets

Additional Experience

Sales & Leasing Consultant 2005 – 2008

Brimell Toyota: Scarborough, ON

Provided sales leadership in this Sales and Leasing Consultant position. Worked directly with variety of customers to communicate product features and benefits. Effectively negotiated with customers and dealer principle to secure leases and new / used vehicle purchases.

Key Achievements:

Recognized with Top Sales Person of the Month Award for 4 consecutive months

Sales Consultant 2002 – 2005

Scars View Chrysler: Toronto, ON

Provided detailed information for new customers and repeat clients on comprehensive vehicle product line. Negotiated sales and lease contracts for new and used automobiles while establishing long-term customer relationships. Promptly addressed any questions and resolved challenges efficiently.

Key Achievements:

Received Top Salesperson of the Month Award for 3 consecutive months

Plant Manager 1998 – 2002

Par-Pak Inc.: Houston, TX

Spearheaded planning and direction for distribution and manufacturing processes for Pressure Thermoform plastics plant manufacturing polystyrene food packaging for delis and bakeries. Supervised entire distribution facility and related activities ensuring timely delivery of customer orders.

Key Achievements:

Ensured operations exceeded standards set for budget, quality, productivity, cost, health and safety, customer service, labour / material efficiencies, and inventory control

Reduced expenses by cross-training employees to improve cost, production, and labour efficiency

Business Manager & Owner 1992 – 1998

Budget Value Stores: Toronto, ON (Rutam Enterprises)

Owned and operated discount stores in major shopping centres throughout Greater Toronto Area. Provided leadership and business management in all aspects of operations, sales, human resources, financial management, vendor management, and marketing.

Key Achievements:

Started business from scratch expanding into $3M annual revenue thriving business

Education

Business Management Courses Seneca College Toronto, Ontario

Interpersonal Management Skills Course Seneca College Toronto, Ontario

Courses in Chemical Engineering Technology Ryerson University Toronto, Ontario

Bachelor of Science University of Karachi Karachi, Pakistan

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