MUHANNAD TAGHI

Cell: *(***) ***- ****

acrasc@r.postjobfree.com

Reston, VA

CAREER OBJECTIVE

An enthusiastic and proactive professional with excellent interpersonal skills developed through experience in negotiation, liaison and people management seeking challenging and breakthrough career prospects in project management where my experience can attribute significantly to the present and future goals of the company.

KEY SKILLS

● Strong background in organizing, planning and managing projects simultaneously within given deadlines.

● Proven experience in monitoring and evaluation of capacity development projects, implementing results measurement techniques, and oversee technical program’s implementation.

● Competent in the use of MS office (word, Excel, power point, outlook and project).

● Excellent written and verbal communication skills.

● Excellent Analytical, negotiation skills and customer service experience.

● Excellent teamwork skills, punctual, dependable and work well under pressure.

JOB HISTORY

Quality Assurance Coordinator/ Gate Gourmet

Operational Communication Coordinator/ International Committee of Red Cross (ICRC) Project Coordinator/ Internews Network

Project Coordinator/ International Relief and Development Marketing Manager/ Kalimat Telecom - Trade Links

Customer Care Supervisor/ Kalimat Telecom - Trade Links Project Supervisor/ MGT Group of Companies for General Transport & Trading co.

EDUCATION

● B.Sc. in Chemical engineering.

● Marketing Advanced Course/ Maxvision Advertising, 2008.

● Marketing & Sales Consulting Course/ Huawei Technologies Co., Ltd, 2008.

● Operational Communication Train-the-Trainers Workshop/ ICRC, 2014. CERTIFICATES AND

ACKNOWLEDGMENTS

● Member of The Iraqi American Chamber of Commerce & Industry IACCI.

● Member of the Iraqi union of Engineers.

Note: USA Employment Authorization Card holder.

PROFESSIONAL EXPERIENCE

Quality Assurance Coordinator, Mar 2015 – Present

Gate Gourmet, Dulles Airport, Chantilly, VA

This position includes monitoring the products of the company to ensure it’s materially free of defects and compliance with company’s standards and policies, food safety and customers’ specifications. Duties & Responsibilities:

● Inspecting the quality and quantity of all customer products to ensures the correct amount of food items and supplies are loaded for flights and compares food product to airline specification for compliance.

● Monitoring safe food temperatures and records on food and safety logs.

● Inspecting quality and safety of the equipment to ensure compliance with quality standards.

Operational Communication Coordinator, Oct 2013 – Dec 2014 International Committee of Red Cross (ICRC) – Baghdad, Iraq

This position included assisting the management in all matters related to the operational communication program in the aria of responsibility (Baghdad and central Iraq) to enhance acceptance and knowledge about ICRC, increasing presence/visibility of ICRC in the field and insure safe access to those areas affected by conflict.

Duties & Responsibilities:

● Conducted operational communication activities in the field, including perception analysis and dissemination sessions.

● Produced written and photographic content about the activities of the ICRC in the Sub-Delegation

(SD) for ICRC different public communication tools.

● Provided guidance and training to field delegates, FOs and other staff regarding operational communication and in ensuring clarity and coherence of key messages conveyed by all.

● Supported the Head of Ramady office/field delegates and departments to develop and implement operational COM activities for priority audiences of the sub-delegation.

● Monitored the perception monitoring mechanism established by the Com-department of the delegation within the AoR of the SD Baghdad and contributes to the delegate's reporting.

● Participated to the follow-up and reporting on humanitarian issues and other issues potentially related to the ICRC's reputation and capacity to operate in the AoR of the SD Baghdad.

● Represented the ICRC

● Managed and developed wide range of contacts with target groups for Operational Communication (OpCom) at various levels according to needs identified from departments and field delegates.

● Provided written reporting on several kinds of activities.

● Contributed to planning for OpCom strategy, plans for results and plans of action.

● Contributed to the development and production of dissemination tools.

● Managed and followed up on Communication material stock.

Project Coordinator, Oct 2012 – July 2013

Internews Network – Covering Energy Project – DRL – US Department of State - Baghdad, Iraq Covering Energy project seeks to enhance government accountability in the critically important oil industry by improving oil reporting as a specialization in Iraqi media and building awareness of this specialization across Iraq more broadly.

Duties & Responsibilities:

● Developed and implemented works plan that included workshops and filed trips.

● Responsible for planning and organizing high profile events, meetings and conferences.

● Responsible for researches, surveys, collecting and analyzing data and developing results and conclusions.

● Managed and developed wide range of contacts with official entities, local NGOs, international NGOs, editors, journalists and media agencies.

● Performs other liaison works regarding M&E with the field implementers and other partners, and follows up important documents related to M&E.

● Responsible for drafting and updating several kinds of reports.

● Represented Internews to governmental officials, NGOs and media agencies.

Project Coordinator, AUG 2009 – AUG 2012

International Relief and Development – Iraq Community Action Program III– USAID, Baghdad, Iraq

Iraq Community Action Program III seeks to assists communities to choose the priorities and projects that will most benefit residents while at the same time facilitating participation and buy-in from local governments in order to ensure project sustainability. The program brings communities and local councils together to determine and organize their priorities as well as to define the steps necessary to meet those concerns. Duties & Responsibilities:

● Coordinated with Provinces Council, District Council and Neighborhood Council along with Community to implement the projects according to the Neighborhoods requirements.

● Responsible for forming, training and supervising the community action groups (CAGs).

● Performed community base plan and action (CbPA) workshop for the neighborhoods.

● Coordinated with the M&E Officers and the QA/QC department.

● Coordinated with Capacity Development Officers for assisting in the development and management of the training and technical assistances program for CAG - LC members.

● Created and organized projects files, which includes project proposal, BOQ, community and GOI contribution and other related documents.

● Managed project development from initiation to closure.

● Monitored and assessed on project milestones according to predetermined timelines and budgets.

● Represented IRD to NGOs, communities, and local government partners.

● Drafted and updated several kinds of reports.

Achievements

Implemented 38 projects and performing 17 workshops with a budget of $3.27 million.

Marketing Manager, MAY 2008– MAY 2009

Kalimat Telecom/ Trade Links – Baghdad, Iraq

This position included managing comprehensive marketing plan before and after the network’s launching.

Duties & Responsibilities:

● Responsible for planning, budgeting, market analyses and market analysis tools.

● Created offers and promotions.

● Responsible for market researches and surveys.

● Responsible for distribution analysis, distributers' agreement and franchise.

● Managed marketing team on daily basis.

● Communicated effectively with media agencies and GOI parties.

● Management reporting, sales and call center supports.

● Creative in preparing ATL & BTL media plan, TV and radio advertisements campaign.

● Organized and managed special events such as sponsorship, press conferences and other activities.

Achievements

● Granted a stock of shares equal to one-month salary at par value of $1 paid by Kalimat telecom for the outstanding achievement in commercial launch of the network.

● Reduced the advertisement campaign cost by preparing effective media plan and saving 18% of budget.

Customer Care Supervisor, DEC 2006 – MAY 2008

Kalimat Telecom/ Trade Links – Baghdad, Iraq

Duties & Responsibilities:

● Supervised on establishing and running six-customer care centers.

● Managed customer care team on daily basis.

● Coordinated with field operatives and various company departments.

● Responsible for drafting and updating several kinds of reports.

Project Supervisor, AUG 2001 – DEC 2006

MGT Group of Companies for General Transport & Trading co. ltd, Baghdad – Iraq This position included the supervision on several projects of reconstruction, rehabilitation that implemented to Iraqi ministries and US military.

Duties & Responsibilities:

● Effectively supervised projects implementation by ensuring accomplishes goals within constraints such as time, cost and agreed quality standards.

● Managed day-to-day operational aspects of a project and scope.

● Provided on-site consultation to chapters on management.

● Prepared regular status reports and distributes internally and externally if necessary.

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