Kevin F. McCarthy
* ***** ****, ******, ** ***** M: 603-***-**** acraqu@r.postjobfree.com LinkedIn Profile
Skills
Documentation experience:
Converted FrameMaker, PDF, and MS Word documentation to DITA/XML based documentation.
Created new DITA/XML based documentation.
Updated existing software and hardware documentation.
Created new software documentation from scratch in a variety of environments for both users and engineering staff.
Created graphics for technical documentation and training materials.
Learned new technologies and became a subject matter expert in order to successfully complete projects.
Created PowerPoint presentations.
Performed peer editing.
Worked on both cross-functional teams and project teams to improve software documentation.
Worked remotely using Cisco WebEx to communicate with engineering staff in world-wide locations.
A team player, but capable of individual contributions.
Technical documentation skills:
Software/Hardware documentation
DITA/XML documentation
Structured Authoring
Single-source documentation
Content management
HTML documentation
Context-sensitive online help
Graphics
Software skills:
Adobe Acrobat, FrameMaker, RoboHelp, and Captivate
Blast Radius XMetaL Author
Microsoft Office Suite, Visio, Project, and SharePoint
TechSmith SnagIt
Bug tracking and documentation revision control software
Training materials:
Designed and implemented training programs
Created Instructor/Student guides and Handouts/Reference materials
Updated existing and created new training materials
Customer/User documentation:
System Administrator's guides
Architecture Overviews
Reference guides
Installation guides
Upgrade guides
Release Notes
Technical Support/Engineering documentation:
Logical Build Guide
Installation guides
API Reference guides
Upgrade guides
Work Instructions
Standard Operating Procedures
Policies
Critical Environment documentation
Incident Reports
Experience
Consulting Technical Writer/Information Designer and Developer 01/2013 to 11/2014
VCE Marlborough, MA
Created VCE Specialized System for SAP HANA Software documentation:
Administration Guide and Architecture Overviews for users
Logical Build Guide for manufacturing and engineering personnel for installing/troubleshooting the VCE SAP HANA product. This includes installing the converged infrastructure, leveraging Cisco compute and network technology, EMC storage and data protection, and VMware virtualization and virtualization management
Documentation Lead for the VCE Specialized System for SAP HANA project
Interfaced with remote engineering personnel to obtain required information for a variety of document types
Worked with project teams using Rally to keep track of deliverables
Converted FramMaker, PDF, and MS Word documentation to DITA/XML based documentation
Used DITA concepts to create new documentation that enabled content management and reuse
Posted documentation to web portals
Technical Writer – Contract 01/2012 to 06/2012
Johnson Controls, Inc. Devens, MA
Created new and re-wrote/converted existing cGMP documentation including:
Policies, Standard Operating Procedures, Work Instructions, Forms, Incident Reports and Critical Environment documentation at the Bristol-Myers Squibb LSCC facility
Played an integral part in BMS passing their FDA pre-inspection with zero deficiencies
Technical Writer – Contract 06/2011 to 10/2011
DRS ICAS, LLC Merrimack, NH
Created new and edited existing documentation including:
Hardware/software technical reports, brochures, training materials, PowerPoint presentations, and manuals for DRS ICAS advanced electronic surveillance systems to be used for both internal engineering, support, and training documentation as well as for international customer and user documentation
Worked closely with DRS Program Managers and engineering, support, and training staff
Technical Writer II 06/1999 to 09/2009
Cisco Systems, Inc. Boxborough, MA
Worked with software developers and QA personnel to:
Created new and updated existing customer documentation and context-sensitive online help
Create a complex upgrade procedure for the Cisco Systems Enterprise-level Intelligent Contact Management/IP Contact Center software for use by Cisco Support personnel
Part of the documentation team that develop an original XML-based documentation system
Converted FrameMaker, PDF, and MS Word documentation into XML based documentation
Created new XML-based single-source documentation and context sensitive online help for multiple software versions
As a member of the XML Team, trained and assisted documentation team members responsible for converting existing, and creating new XML based documentation
Created the process, the document structure, and then mentored an international cross-functional engineering team responsible for Maintenance and Service Release level Release Notes ensuring completeness and on-time delivery
Tracked and resolved documentation and online help bugs
Education Specialist 11/1997 to 06/1999
GeoTel Communications Corporation/Cisco Systems, Inc. Lowell, MA
Provided customer (in-house and on-site) and internal training on GeoTel’s/Cisco's enterprise-level Intelligent Contact Management software.
Determined the training equipment setup, designed/ordered the shipping container, and delivered onsite customer/user training
Obtained Cisco Systems Instructor certification
Part of the team that created and taught the Cisco Systems Instructor Certification program
Learning Specialist 12/1996 to 10/1997
Brite Voice Systems, Inc. Canton, MA
Created, and taught (in-house/on-site) Interactive Voice Response (IVR) system equipment configuration, maintenance, and operation.
Taught UNIX based application programming courses (in accordance with ISO-9001 procedures) to Brite and customer programmers, field service engineers, and system administrators
Built the IVR lab system, created the training materials, and delivered the in-house customer/user training
Determined the required training equipment, designed/ordered the shipping container, and created the course materials for onsite customer/user training
Built the in-house training facility and equipment, developed the curriculum and training materials
Note: Additional software and hardware documentation, information development, manufacturing standard operating procedures and work instructions, instructional design, and training experience available upon request.
Education
BS: Occupational Education, Southern Illinois University Carbondale Carbondale, IL
Extensible Markup Language (XML) – Select One online Boxborough, MA
ESI International Courses: Project Management - George Washington University School of Business Boxborough, MA
Managing Projects
Project Leadership, Management and Communications
Military Experience
U.S. Naval Submarine Force
Chief Electronics Technician, Submarine Qualified (ETC SS)
Electronics technology (analog and digital)
Component and board level troubleshooting
Personnel management
Certified Naval Trainer
Knowledge of all shipboard electrical, electromechanical, electronic, engineering, hydraulic, pneumatic, ventilation, reactor, and weapons systems on two classes of submarines