Sheronda M. Brockman

**** ********* *** ***. ****

Kansas City, MO 64138

816-***-****

acrad1@r.postjobfree.com

Desired Position(s)

Seeking positions in either customer service or warehouse fields. In minor or major companies with potential future opportunities to help me further my work experience in related areas.

Employment Experience

Customer Service Representative II (Case Manager), UPS, 2013-Present Responsible for approving/denying FLMA Leave and Short Term Disability Claims Review applications to determine what process steps need to taking next Case Manager of over 1,000 task

Identify the nature of each case to determine eligibility Handle Inbound/Outbound calls

Customer Service Specialist, USA 800, 2012 – 2013

Handled Inbound/Outbound calls

Explained terms, services and policies

Verified all information obtained and/or in system

Answered any questions regarding account and product information Receptionist, File Clerk, Walker & Sons Construction, 2008 – 2012

Analyzed/Organized paperwork

Trained new employees

Scheduled appointments

Handled all calls

Explained service(s) that would be conducted

Outbound Dispatch Operator, ADT Security Service, 2008

Responded when system alerted to residential or business alarm activations

Identified nature of alarms and followed up with business and residents via phone

Dispatched emergency personnel when needed

Dietary Aide, Highland Nursing Rehab Center, 2006

Handled and served residents meals

Cared for each patients special needs

Obtained a position in the kitchen

Inbound/Outbound Representative, Billing Specialist, Accent, 2005 – 2006

Managed billing inquiries and/or arranged payments

Resolved customer problems

Explained services and policies

Stock Clerk, Musician’s Friends, 2004

Received and count stock items

Packed and unpacked items

Verified inventory computations

Examined and inspected stock items

Provided assistant and direction

Cashier, McDonald’s, 2004

Handled all transactions

Frequently closed store

Balanced cash draw at close of shift

Skills and Strengths

Great customer service skills

Ability to give and receive feedback in a constructive manner

Flexibility to adapt to the needs of the moment

Reliable and dependable

Ability to learn quickly, hardworking and efficient Education

Wright Career College, Administrative Medical Assistant track, 2010 Penn Valley Community College, Biology, 2005-2006

National American University, GED, 2004

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