Tracy Vick

*** ****** ** ******** ***** *****

cell 972-***-****

acracg@r.postjobfree.com

Certificates

Major: Network+ CompTIA A+

A+ and Network+

MCSE 2000

MCP

Experience

Proficient with all Microsoft Operating Systems

Proficient with Microsoft Office 2000-2010

Proficient with Microsoft Exchange

Knowledge of PC setup and installation of all hardware, troubleshooting systems and repair, knowledge of all aspects of network setup and repair

Knowledge of DHCP

Active Directory

User Profiles

DNS

Group Policies

VPN

Experienced in system-operations training, collections, and customer service

Experience in Remedy and Clarify ticketing systems

14 plus years computer and network experience

EMPLOYMENT

Arcana Insurance, Dallas, Texas

2009-Present

Network & Desktop Administrator / Data Analyst

Prepare, build, and install desktop images

Troubleshoot and assist with Network issues

Troubleshoot and Support Exchange

Troubleshoot and Support company’s main software Teneo

Password resets via Active Directory

Create user accounts

Modify, Create Security Groups, Distribution List within Active Directory

Grant security permissions within Enterprise Server environment

Add and remove Mailboxes in Exchange

Microsoft Office 2003-2010 support

Troubleshoot and assist with Outlook in an Exchange environment

Support Financing software Peachtree

Train employees; identify, analyze, and repair product failures; and order and replace parts as needed

Network Printer troubleshooting and support

Diagnose and repair desktop and laptop hard drives, monitors, and printers at end-user work stations

Document and maintain system configurations for disaster recovery

Maintain desktop operating systems with current security patches via WSUS

Maintain Server operating systems with current security patches via WSUS

Maintain, monitor, and support corporate antivirus

Ensure all software license agreements are current

Setup and run Company Server backups

CompuCom, Dallas, Texas

2006-2008

Service Desk Technician/ Level 3 Support

Answer 40-60 calls daily

Troubleshoot and assist with Network issues

Troubleshoot and Support Cisco VPN client

Reset and issue VPN Tokens

Password resets via active directory

Create user accounts within 3000+ user Enterprise Active Directory

Modify, Create Security Groups, Distribution List within Active Directory

Grant security permissions within 3000+ user Enterprise Server environment

Add and remove Mailboxes in Exchange/Active Directory

Microsoft Office 2003 support

Troubleshoot and assist with Outlook in an Exchange environment

Use Remedy and Clarify ticket systems

Remote Desktop assistance with Dameware

Printer troubleshooting and support

90% Closure rate on tickets

Orozoco Enterprises, Dallas,Texas

2002-2006

Network Administrator /Help Desk Support (Part-Time)

Supervision of Network Management projects

Setup internal networks

Build and troubleshoot company’s Server and client computers

Assist employees with computer and network related issues

IMS Computers, Dallas,Texas

2004-2006

Network Administrator Asst. /Help Desk

Managed internal network of 10 Servers and 500+ client computers

Build and troubleshoot systems

Setup Active Directory Forest and Trees within a 500+ user Corporate environment

Setup and maintain user accounts

Help other employees with computer related issues

Assist customers with computer and network related issues

Microsoft Office 2003 Support

Outlook support with an Exchange environment

EDUCATION

Tech Skills, Dallas,Texas

2001-2003

MCSE

CBT Direct

2006

A+ Network+

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