DONNA LE

***** ******** ****** **, ***** Land, TX 77478

Phone: 515-***-****

E-mail: acraaw@r.postjobfree.com

OBJECTIVE

Information technology professional with experience in System Development Life Cycle (SDLC) to improve efficiency of software applications in variety business industries. Apply technical skills to develop new applications and maintain existing systems as a developer. Utilize business system analytical skills to serve as a liaison between business community and IT organization to provide technical solutions to meet business needs. Also, prepare test scenarios, data, and plans in testing tools to perform the roles of tester with high quality and performance.

TECHNICAL KNOWLEDGE

COBOL CICS JCL Database DB2/SQL Win SQL Embeded SQL VSAM NDM/FTP SAS EZTrieve TSO Mainframe ENDEVOR WB2 AS400 Intertest File-Aid File Manager Abend-Aid Xpediter

Informatica Excel Word Visio Outlook CA-7 HTML/XML Sharepoint Panvelet Dialogue Content Management Quality Center

WORK EXPERIENCE

Well Fargo - Home Mortgage Servicing via KForce – Des Moines, IA Oct 2013 – April 2015

IT Consultant

Systems Enhancements: Improved file formats and data accuracy used by server applications. Completed a large amount of assignments in high quality and timely manner that exceeded user expectations and added value to the company’s reputation.

Data Loading: Saved the company a big cost from purchasing secured FTP (File Transfer Protocol) install license by converting hundreds of mainframe jobs from using FTP to NDM (Network Data Mover). The seamless transitions ensured the continuation of web application services.

System Documentation: Helped support team to resolve all the mysteries of an unfamiliar process migrated from another team with no system documentation or notes. By digging into the programs and jobs, established system flowchart and created detailed document for future support.

Principal Financial Group – Des Moines, IA June 1995 – June 2013

Application Analyst/Developer:

Informatica Short-term Assignments: In Informatica Client Applications, created:

Hundreds of ETL mappings in the Mapping Designer

Sequences of mappings in Workflows Manager

SQL statements in Query Mode

Mainframe Objects Clean Up Project: Sent thousands of objects that inactive in 13 months due to Health business systems shutdown to system owners to verify and delete from mainframe by modifying and running SQL queries.

Letter Framework Project: Delivered thousands of annual letters in a timely manner under a new developed letter system. Utilized Dialogue tool and PDF Post Composition process to generate customer letters in .pdf format, viewable online, and stored in Content Management system.

FTP Conversion Project: Seamless transition in migrating files from server to server. Simultaneously managed more than ten vendor relationships related to FTP. Well organized mailboxes and folders to keep track of emails and status of each vendor. Communicated effectively to provide vendors needed info, kept the project moving, and met target dates.

System Enhancements:

Reduced IT time when staff record changed by re-designing the program to read an abstract instead of hard coding. Allowed admin area access right to maintain the abstract without IT involvement.

Enhanced admin processes by adding PF keys and Help info in CICS screens for user friendly.

Helped and trained less experienced staff and off shore resources by walking thru the system flows, writing technical specifications, and updating systems documentations for reference.

Built strong relationships with QA teams during testing phase to ensure all scenarios tested and meet business requirements. Helped in making test plan simple, but sufficient, and setting up test cases that saved testers time.

Operational Support Expert:

Resolved production problems quickly. Achieved predictable, highly stable, and widely available systems through detail-oriented analysis, design, implementation, and testing.

Performed thorough analysis and researched to identify root cause. Quickly resolved the issue to resume workflow and produced output without delay.

Communicated with business users of resolutions.

Proactively proposed solutions to prevent future happenings.

Updated system documents in regular basis for training purposes and future references.

Made notes for special handling cases to save time and effort in research.

Successfully transitioned supported systems to other teams that use shared system.

PROFESSIONAL TRAINING AND DEVELOPMENT

Informatica: Overview and Developer classes.

Java: Java Facilitated Internet, Java at PFG, Head First Java classes

EDUCATION

Bachelor of Science – Computer Science & Mathematic May 1995

Iowa State University - Ames, IA

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