Tesfaye Woldemichael 619-***-****

**** ****** **

acr9sl@r.postjobfree.com

San Diego, CA 92104

SUMMARY

Respected and enthusiastic professional Desktop Support over 12 years of combined experience working with a diverse population in technical and customer support. Highly skilled in troubleshooting and implementing solutions in collaboration with clients and team-members. Proficient in finishing work before deadlines. Additional knowledge, skills and abilities include:

Back Up & Image Management Software

Networking Devices and Printers

Customer Relations & Communication

Logic and Problem Solving

PROFESSIONAL EXPERIENCE

Currently working with Barrister as field technician get paid based on work orders more of part time

Hewlett Packard, San Diego, CA

Desktop Support June 2013-Jan 2015

Provided effective technical support with hardware and software issues. Performed operation installation, maintenance, and repair of the hardware and software computer resources.

Collaborated with refresh team for the county of San Diego replacing their desktops or laptops by backing up user data and replacing it with the new desktop or laptop then restoring user data.

Performed networking of devices and printers.

Utilized extensively backup and image management software.

Configured VPN and server/client side software / hardware.

Assisted users remotely.

Milvets System

Desktop Support April 2006- June 2013

Supported the San Diego County Network configuring desktops and notebooks for the use of TCP/IP network software and hardware installation and trouble shooting. Resolved issues with hardware & software by responding to the users and utilizing analytical and problem solving skills.

Applied knowledge of active directory security and polices to solve problems.

Related with team members and support team through outstanding communication skills.

Maintained up-to-date operating procedures inside the IT department.

Hewlett Packard, San Diego, CA

Product test operator May 2004 to April 2006

Worked on firmware (hardware and software) installation and testing using HP-UNIX platforms. Tested under various climate controls. Performed testing, repairing, inventory, customer relations, compatibility, test procedures, projects, tracking, diagnosing, reports, failures, processes, configuration, platforms, analysis, specifications, quality support, research and development. Supported PC’s, laser jets, and printers.

EDUCATION

Associate’s Degree in Computer Applications and Network in 2000 at

Coleman College, San Diego, CA