Babita Kumari Mishra

Summary:

Total *.* years of experience the IT industry and around 8 Years of experience as a functional Business Process Analyst in retail and telecom sector industry.

Capturing business requirement and preparing use case, user stories, high level and low level business process model creation, workflow, task flow models creation for clients.

Contributing to Knowledge Portal, Updating the best practices in the project.

Worked as Project Lead with Abinitio and informatica Technologies.

Very strong experience in Retail and telecom domain as a functional Business Analyst.

4 years of experience in Retail Point of Sales, Customer segmentation, Inventory management, Payment processing, Loyalty process.

Identifying and providing the process improvement solution for Service Fulfillment Process like Pre-order, order entry, order validation, order provisioning, network inventory, service activation, billing processes.

4 years of experience in telecom Service Fulfillment and Service Assurance process.

3 years of experience in Agile methodology, preparing several proposals, estimations, budgeting for client.

2 years of working experience in presales activities like preparing demo decks for clients.

Good Analytical, Out of the box thinking and Management skills.

Coordinating with the multiple application teams - clients / onsite / offshore team for gathering requirements, status updates and issue handling.

Responsible for allocation for the Team members and effort estimation, Schedule estimation based on the Use case and functional point estimation method.

Responsible for creating BPM training packs for client.

Responsible for writing no of white papers on Digital marketing, Mobility in retail world.

Responsible for creating a tool comparison sheet for different BPM tools.

Good at identifying the KPI(key performance indicators),CTQ(critical to quality) of the exiting process and providing the process improvement using DMAIC (define, measure, analyze, improve, control) six sigma principle for to be process.

More than 4 years of experience in Telecom sector using OSS, BSS, ETOM (Enhanced Telecom Operation Map) Framework.

Skills Set:

Project Management

Estimation (UCP, Function point)

Operating Systems

Windows

BPM Skills

Microsoft Visio, ARIS Toolset, SIX Sigma,ITIL V3,Webmethod 8.0

Tools

Visio,ARIS Architecture,ARIS Business Designer,ARIS Publisher ARIS Simulation, Informatica,Ab Initio, BMC Remedy, Mercury Quality center.

Familiarity with

IBM BPM 7.5,IBM Blueworks

Academic Profile

Bachelor of Engineering (Mechanical) from Utkal University Bhubaneswar, 2002

IT Certifications

Six Sigma Green Belt certification,2009

ITIL V3 certification from OGC,2011

Professional Expérience:

ICA Buying Applications, Atlanta GA May 2012 to July 2013

Client : ICA Norway

Sr Business Analyst

The purpose of the project is to maintain the application which supports the client's grocery unit .This will help to maintain the client’s Binding application, Buying application, merchandising application. The buying application is responsible for data flow between different sub applications like authorization,agreement,General data,production, product Validation with the help of Webmethod Broker server to flow the data publish the data on different brokers like parallel, sequential and workflow broker managing the webmethod broker using the my Webmethod BPM.

Responsibilities:

Involves in the estimation of the project.

Create Proposal and presented it to client.

Gather the requirement from the client and prepare the use case model.

Designed the process for Point of sales, payment processing, Customer Segmentation, Loyalty management process,Promotional process, order management, Inventory management.

Involved in preparing Business Process models using Visio and ARIS tool for Different retail operational process like Point of Sales, Payment processing,Loyalty process.

Prepared High Level Design Document (HLPD) and Low Level Design document (LLPD) of retail operational process business models as per stakeholders standards.

Involved in supporting the application.

Involved in identifying the functional requirement for the application .

Involved in identifying the Key Performance Indicators (KPIs) in the business process like(streamlining the transaction with a payment gateway, accelerate cash flow, reduce operational cost, waste control of extra inventory,Warehouse space management)

Involved in providing the ongoing support and improvement for the application.

Involved in monitoring the Webmethod Broker server, starting and stopping the broker server as the request.

Involved in checking the subscribing documents.

Involve ongoing communication with the user about the application performance and involving requirement of the business.

Conduct model review and provide process oriented guidance

Also responsible for other project related activities:

Perform team building

Project Planning, Schedule and Maintaining Project status report

Process and Quality improvement and Quality audit.

Review documents for clarity, conformance to standards/requirements and delivered excellent quality deliverables.

Preparing the training documents, slide decks for new team members

Preparing the reusable artifacts, documents, slide packs for pre sales team.

Environment: ARIS, Visio, Use case, ITIL V3 Incident management, Web method, BMC Remedy, Mercury Quality center.

Retail Operational Management, India APR 2011 to May 2012

Client : TESCO

Sr Business Analyst

his project was meant to prepare different types of operational process models for retail operational management for TESCO. The use case model, work flow model and task flow models were created for different subunits of operational management. All the models were created for Retail customer segmentation, point of sales, pricing and promotion, customer service, order management, inventory management.

Responsibilities:

Involves in the estimation of the project.

Create Proposal and presented it to client.

Designed the process for Point of sales, payment processing, Customer Segmentation, Loyalty management process, Promotional process, order management, Inventory management.

Involved in preparing Business Process models using ARIS tool.

Involved in preparing Business Process models using Visio and ARIS tool for Different retail operational process like Point of Sales, Payment processing,Loyalty process.

Involved in identifying the Key Performance Indicators (KPIs) in the business process like(streamlining the transaction with a payment gateway, accelerate cash flow, reduce operational cost, waste control of extra inventory,Warehouse space management)

Conduct model review and provide process oriented guidance.

Also responsible for other project related activities:

Preparing the training documents, slide decks for new team members

Preparing the reusable artifacts, documents, slide packs for pre sales team.

Conduct ARIS training for new team members.

Environment: ARIS, Visio, Mercury Quality Center, IBM Blue works, Six Sigma Principles,

Broadcast Access High Definition Video Interface 3G-SDI NOV 2009 to FEB 2011

Client Name British Telecom, UK

Lead Business Analyst

Broadcast Access délivres video broadcast connectivity over the Openreach fiber network, using recognized video transmission standards to ensure seamless integration with existing video equipment or networks. Circuits can be provided at permanent locations and to mobile Outside Broadcast (OB) units throughout the UK. The Broadcast Access Outside Broadcast (OB) service provides connection between a temporary Outside Broadcast location, such as a sport or Entertainment venue for example, and the CP’s BT Locate or Net Locate facilities in a BT local exchange. In addition to the OB circuit the CP must purchase a standalone Broadcast Access NTE which will be installed within the Broadcast Van. The CP may pre-purchase this NTE or reactively purchase it on a per circuit basis. The CP must inform Openreach if an NTE is required when placing an Outside Broadcast order

Responsibilities:

Involved in Functional requirement analysis. Captured and analyzed the business requirement by arranging calls, walkthroughs.

Designed a new process to ensure higher quality and productivity. Defining a Service Fulfillment and Service Assurance Processes for Ethernet product.

Involved in preparing the business process models for Service Fulfillment process(Order entry, Order validation,Order provisioning, network inventory,Service activation, billing process) and Service Assurance process (proactive monitoring, raising fault tickets, identifying fault,fault detection and fixing,closure of Fault,SLA ).

Involved in preparing Business Process models using ARIS tool and Event Driven Process Chain (EPC) as the Business Process model technique to provide transparency to business & process solution.

Prepared the E2E process and presented them in front of stake holders.

Involved in providing Process support during ORT and IVVT level. Interpreting the results, highlights differences when compared to the standards and identified potential causes. Swiftly troubleshoot and resolved queries and issues raised by stakeholder.

Involved in identifying the KPI(key performance indicators),CTQ(critical to quality) of the exiting process and providing the process improvement using DMAIC (define, measure, analyze, improve, control) six sigma principle for to be process.

Following the Quality / Design Standards as requested by the client.

Prepared High Level Design Document (HLPD) and Low Level Design document (LLPD) as per stakeholders standards.

• Also responsible for other project related activities:

• Maintaining Project status report

• Process and Quality improvement and Quality audit.

• PMO Activities.

• Design Reviews and identified areas of improvement in process to ensure higher quality and productivity.

• Conducted KT sessions for other team member

Environment: ARIS, Visio, use case, BMC Remedy, ITIL V3 service management and Incident management Mercury Quality Center.

1Gig Street Access Outside Broadcast FEB 2008 – NOV 2009

Client Name BT-Openreach, UK

Lead Business Analyst

1GB Street Access Outside Broadcast Product will be used to deliver video broadcast connectivity from remote venues in the UK CP locations in BT Local serving exchanges over the Openreach fibre network, using recognized 1Gbit/s Ethernet standards to ensure seamless integration with existing video equipment or networks. This Product variant will use 1GB bandwidth connectivity for its aggregated video and audio connections. The Circuits can be provided at permanent locations and to mobile Outside Broadcast (OB) units throughout UK. Street Access (1GB) product will transport data from a BT exchange to the street cabinet. 1GB Street Access OB product will have Outside Broadcast Ethernet connectivity over fibre which will offer a fixed 1 GB bandwidth. It will comprise of IMC NTE's which will be inside the CP’s Outside Broadcast Van .The Van NTE will be connected with optical patch panel and the ruggedized cable will be connected to the street cabinet. The street cabinet will be connected to IMC NTE's at the exchange end.

Responsibilities:

Captured and analyzed the business requirement by arranging calls, walkthroughs.

Designed a new process to ensure higher quality and productivity. Defining a Service Fulfillment and Service Assurance Processes for Ethernet product.

Involved in preparing the business process models for Service Fulfillment process (Order entry, Order validation, Order provisioning, network inventory, Service activation, billing process).

Involved in identifying the KPI(key performance indicators),CTQ(critical to quality) of the exiting process and providing the process improvement using DMAIC (define, measure, analyze, improve, control) six sigma principle for the to be process.

Identified areas of improvement in process to ensure higher quality and productivity.

Prepared the E2E process and presented them in front of stake holders. All the process scenarios are mapped to suitable User Stories / RPB (reusable Process Blocks) to ensure right delivery.

Involved in providing Process support during ORT and IVVT level. Interpreting the results, highlights differences when compared to the standards and identified potential causes. Swiftly troubleshoot and resolved queries and issues raised by stakeholder.

Prepared Feasibility Analysis Document, High Level Design Document (HLPD) and Low Level Design document (LLPD) as per stakeholders standards.

Also responsible for other project related activities:

●Maintaining Project status report

●Reviewing document for clarity and delivered excellent quality deliverables.

●Process and Quality improvement and Quality audit.

●Maintaining a log for queries issues and involved in resolving issues with Solution Design and other components and the stakeholders.

●Preparing the training documents, slide decks for new team members

●Management of change request, impact analysis, and estimation of the change request duration.

Environment: ARIS, Visio, Use case, UML, Mercury Quality Center.

Street Access 100 MB Point to Point May 2007 – Jan 2008

Client Name BT-Openreach, UK

Business Analyst

The Street Access 100MB product will provide a connection from an exchange to street furniture, which will be used for any purpose by the CP for their end-to-end service offering. The requirement is for small sized, ruggedized NTE’s, capable of delivering a symmetrical 100 MB/s service. The Street Access 100 MB product will transport data from a BT exchange to various street-furniture locations. Street Access 100MB product will have a point-to-point Ethernet connectivity over fibre which will offer fixed 100MB bandwidth. It will comprise of IMC NTE's at the street cabinet connected to IMC NTE's at the exchange end.

Responsibilities:

Involved in the requirement gathering of the project with business users and stakeholders

Analysis and feasibility of the requirement.

Designed a new process to ensure higher quality and productivity. Defining a Service Fulfillment and Service Assurance Processes for Ethernet product.

Involved in preparing the business process models for Service Fulfillment process(Order entry, Order validation,Order provisioning, network inventory,Service activation, billing process)

Defining a service fulfillment and service assurance Processes for the Ethernet product variant. Identified areas of improvement in process to ensure higher quality and productivity. Prepared the E2E process and presented them in front of stake holders. Followed Agile Methodology like working in Sprints to meet delivery timelines. Proactively worked on understanding Requirement Analysis and CE story baselining.

Involved in providing Process support during ORT and IVVT level. Interpreting the results, highlights differences when compared to the standards and identified potential causes. Swiftly troubleshoot and resolved queries and issues raised by stakeholder.

Also responsible for other project related activities:

●Maintaining a log for queries issues and involved in resolving issues with Solution Design and other components and the stakeholders.

Provided the Product specific training and presentation to other new team members

Environment: ARIS, Visio, Use case,UML,Mercury Quality Center.

New Buying System July 2006 – April 2007

Client Name TESCO, UK

Team Member

New Buying System involves decoupling of legacy system from CW and will use the product subject area of operational data store (ODS) as the source of product related data. Commercial Range Support Tool (CRST) is one of the systems of NBS, using extracts from Cwfiles that are transmitted to server. The New Ab Initio integration build will provide the interface from ODS to CRST legacy system.

Responsibilities :

Customer requirement analysis.

Translate Business requirement into ETL design specification. Load strategy specification and then create Graphs and execute it. Involved in the coding for business components.

Involved in the bug fixing at alpha, Beta, System Integration testing and the User acceptance level.

Following the Quality / Design Standards as requested by the client.

Environment : Ab Initio, Unix, SQL Server 2000, Mercury Quality Center

CIT DAC Jun 2005 – May 2006

Client : JPMC,USA

Team Member

CIT-DAC project was initiated for achieving two broad objectives, one to comply with BASEL II and other to create a ODS to consolidate different source systems. Project involved loading various subject matter source systems to a single ODS for reducing redundancy among various source systems and providing single source of truth to end users and also all downstream systems. Extensively worked in developing mappings and Change Request of CIIS feed, by understanding the requirements in short span of time. Actively participated in developing and testing ACBS_ Interim, ACBS_ Domestic feeds.

Responsibilities:

Customer requirement analysis.

Understand the business requirement specifications.

Translate Business requirement into ETL design specification. Load strategy specification and then create mappings, workflows.

Followed the Quality / Design Standards as requested by the client.

Environment : Informatica 6.1,Unix, SQL Server 2000, Mercury Quality Center.

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