Stacie A. Slazes

*** ******* ****** ****** *****, Florida 33884 847-***-**** acr9n1@r.postjobfree.com

OPERATIONS AND ADMINISTRATIVE MANAGER

Summary of Qualifications

Dedicated and highly skilled team member with extensive experience in the daily operations of fast paced working environments. Demonstrates excellent business strategies, interpersonal skills and rapid decision making abilities.

Core Competencies

Excellent people manager and effective communicator for dealing with clients, employees and vendors of all personalities; leader, influencer, negotiator and delegator

Comfortable working in various professional environments while multi-tasking and managing responsibilities

Excel in resolving employer challenges with innovative solutions and process improvements proven to increase efficiency and customer satisfaction

Accuracy and punctuality – Precise with details and facts

Proficient with MS Word, Outlook, Excel, PowerPoint and many other software programs

Professional Experience

Lake County High Schools Technology Campus Grayslake, IL

Instructor ('10 to '15) Paraprofessional ('08 to '10) Feb. 2008 – June 2015

Instructed emergency medical services curriculum to 60+ students daily

Increased successful completion of EMT-B state exam by students from 68% to 99%

Increased learning retention and student enthusiasm by developing various forms of instruction to create a comprehensive learning environment for all types of students

Medex Skokie, IL

Director of Communications April 2003 –Aug. 2007

Developed, supervised and increased effectiveness and efficiency of operational systems and processes/policies to support organization’s mission

Decreased payroll costs 16% by implementing very specific scheduling guidelines

Resolved daily employer and customer challenges with quick and decisive decisions

Increased customer satisfaction by utilizing excellent customer service attributes

Employed good interpersonal skills while hiring, training, scheduling and mentoring all team members to increase employee job satisfaction and retention

Conducted fair and impartial annual performance appraisals

AMR-Pathways, Inc. Pleasant Prairie, WI

Supervisor Jan. 2000 – Feb. 2003

National call center supervising/managing up to 50 patient service specialists at one time

Implemented incentive driven rewards program to optimize performance and encourage employee morale

Monitored the smooth functioning of all operations and tracked staff productivity

Integrated behavioral interview techniques; responsible for hiring, mentoring and performance evaluations

(Slazes Resume Continued)

(Slazes Resume Continued)

Lake Villa Rescue Squad Lake Villa, IL

CEO (’96-’99) Quality Assurance Mgr (’93-’96) Paramedic (’91-93) April 1991 – Dec. 1999

Repeatedly promoted during 9 year tenure which culminated in final position steering

24 hr/day 911 services.

Created and invoked drug and alcohol screening and random testing policy and procedures

Developed and implemented long-term organizational strategic plans and policies toward operational excellence

Developed and managed long-range forecasts and financial plans/annual budgets

Continually monitored and acted upon the need to increase appropriate 24 hr/day personnel coverage while being fiscally responsible to cover increasing 911 calls

Directed all corporate matters (i.e.: contracts, insurance(s), expenditures and all legal matters)

Implemented quality assurance policies for treatment protocols and documentation

Managed and coached appointed officers on a daily basis

Instructed continuing education training to meet and exceed IDPH standards

Per-Fab Metals, Inc. / Corcom, Inc. Libertyville, IL

Production Scheduler and Purchasing Agent Feb. 1988 – July 1992

Created and managed raw material inventory and provided production schedules

Decreased costs of purchasing raw materials, factory/shipping/safety supplies for sheet metal fabrication shop by 21%

Managed shipping department

Strong customer service, organizational, clerical and general skills

Expedited all outside ‘finishing’ services

Regnery Gateway, Inc. Lake Bluff, IL

Executive Secretary Administrative Manager Jan. 1986 – Feb. 1988

Created and administered employee benefits and insurance

Prepared the agendas and arrangements of board meetings and conferences on/off-site

Administered work flow and supervised subordinates in performing administrative tasks

Assisted in hiring/reviewing/firing office personnel; collaborated with employment agencies on hiring of temporary employees

Designed all business forms, stationary and business cards

Education & Certifications

College of Lake County – 3.8 GPA

Antioch Community High School – Graduated with Honors – Top 10% of Class

National EMT-B Certification #E3187573

Lead Instructor Course

Paraprofessional Certificate

AHA CPR Instructor

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