ELIZABETH S. CUDE
Memphis, TN **133
acr9cz@r.postjobfree.com
Offering:
*Over 20 years working in the service industry
*Office management supporting staff to promote optimum service to internal and external customers
*Positive Interaction with different types of people…never meet a stranger
*Accustomed to accountability and responsibility, quickly inspires confidence
*Contagious enthusiasm
*Proficient utilizing computer hardware and software
Employment
HUMANA 2014 –2015
Utilization Management Specialist
Request, review, and attach clinical documentation to member(s) files for Case Management review. Support Clinical Staff in office work environment as well as hospital, short term rehab, and physician office procedures and surgery. Demonstrate teamwork and the ability to float throughout the department to assist with all tasks in the department.
Gentiva Home Health 2013 - 2014
Home Health Specialist
Network with Community to reintroduce Home Health and Hospice services after 12+ month absence from market. Interacted with Physician Offices, Assisted Living Facilities, Short Term Rehab Centers, Churches, Condominiums, etc. Assisted with obtaining contact information for payer sources in the Daytona Beach area.
Reintroduced Home Health and Hospice Services after lack of presence of company for more than 12 months in Southeast Volusia. Areas covered included South Daytona, Port Orange, New Smyrna Beach, and Edgewater. Certain sections of Ormond Beach and Daytona were also covered.
Dove Health and Rehab of Collierville 2012 - 2013
Clinical Liaison
Network with Medical Providers(Physicians, Nurse Practitioners, and Nurses), Social Workers in physician offices, hospitals, long term care facilities, and local related professional associations to assist with generating business. Assist in securing and maintaining contractual relationships with payer sources such as HMOs, HMOs, PPOs, MCOs, etc.
Assisted with increasing and maintaining census above threshold of 90%
SYMED/Vericare Behavioral Health Services 2006 – 2012
Regional Manager/Business Development – Tennessee and North Carolina – Long/Short Term Rehab Facilities, ALFs, and Independent Living
Psychotropic Medication Management: Psychiatrists and Advance Practice Nurses
Psychotherapy: Psychologists and Licensed Clinical Social Workers
Increased revenue over 200% in 12 month period
Health Essentials, Inc. 2002 - 2005
Director Of Operations/Business Development - West Tennessee
Acute Care Services and Laboratory Services to the elderly population in long term care facilities, assisted living facilities, and Independent living utilizing Physicians, Advanced Practice Nurses, LPNs, MA’s, and Phlebotomists
Management of Physician, 11 Family Nurse Practitioners, 2 LPNs, 3 Medical Assistants, and 2 Phlebotomists.
Increased revenue over 400% in 3 year period
Hospice South of Memphis 2001 - 2002
Executive Director/Business Development
Increased average daily census from 7 patients to 51 patients in 9 month period
Staff Builders (A leader in the service Industry for Staffing and Home Health Care
1981-2001
Business Development/Administrator/Office Manager/Staffing Coordinator
Increased revenue from $500,000 to $10M in four years.
Charlie Vergos’ Rendezvous Restaurant (World Renowned!)
Hostess (Part-time) 2011 - 2013
Presentation of positive first impression for guest service experience from greeting, seating, and exiting the restaurant.
Education and Training
Southwest Community College (formerly State Technical Institute At Memphis - A.A.S Business Technology
Member of Alpha Beta Gamma - International Honor Society
University of Memphis (University College) Organizational Leadership
Affiliations:
*Professional Network on Aging
*Alzheimer’s Association Committee – Memory Walk
*CMSA
*Women’s Empowerment Committee – Memphis Housing Authority
* Past Chamber of Commerce Member
References Available Upon Request