Anne Tisdale

** **** ******** ***** #*, Gardner, Massachusetts 01440

508-***-**** acr9c1@r.postjobfree.com

Summary

Quality Assistant and Administrative professional experienced in global manufacturing of advanced materials for filtration, battery, and industrial applications. Expert in using technology to enhance speed and accuracy of administrative tasks. Demonstrated ability to meet and exceed project deadline expectations. Take initiative to seek out opportunities to expand responsibilities and contribute to team performance.

Experience

INTERNATIONAL RECTIFIER, Leominster, MA 8/10-8/26

Receptionist (Contract) Tech Needs

Answered phones

Distributed mail

Made visitor badges and reservations for conference rooms

HOLLINGSWORTH & VOSE, West Groton, MA 1997 – 2015

Quality Assistant

Coordinated complex schedules for internal auditing program as well as finished written copy. Ensured corrective actions were designated and answered in timely manner. Completed two-layered process audits each month for three machines.

Assisted in five external audits with BSI ISO Certification Audits. Successfully passed quality documentation audit in each of three distinct certifications:

Initial ISO9000 in 1998, upgraded to QS9000 in 2002

Recertification as ISO9001 in 2005, upgraded to ISO9001:2008.

Final certification to an ISO Global Certification in 2014.

Created Excel spreadsheets to track certification of analysis data for all suppliers to ensure quality specifications were met. Alerted receiving department and quality manager for materials not meeting required standards.

Managed all aspects of product sample program encompassing a total of nearly 400 samples produced by three machines. Carried out product sample control process to track inventory of one year’s worth of samples per product. Ensured quality and usability of product for sales team.

Created all packaging specifications for three machines and developed work instructions for company. During recertification to ISO9001:2008, reviewed and renumbered all work instructions and procedures. Identified and implemented opportunities to condense work instructions by 25%.

Assisted all departments with design, format, and control of forms.

Created monthly Excel charts for credits to customers (e.g., out of spec material, inaccurate slit width, contamination).

Created Excel spreadsheets to track slit width data for two major customers to support customer control requirements.

Served as back-up receptionist.

TUCKER HOUSEWARES, Leominster, MA 1993 – 1997

Customer Service Representative

Tracked shipments for major customers (e.g., Home Depot, Walmart, Lowes, Dollar General).

Input all orders.

Managed all sample orders for sales representatives.

Answered phones and entered customers’ orders.

Matched orders to shipping documentation and completed daily filing.

Education and Professional Development

Associate Degree, General Education, Endicott College, Beverly, MA

Microsoft Word, Excel, ISO9001:2008 Auditor trained, Proquis (Quality Document Control program), Quality System 2015, Principles of Lean Manufacturing, Intro to Quickbooks 2015, Outlook 2013, Powerpoint 2013, Intermediate Quickbooks 2015

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