Customer Service Manager

IHIEME JOY NWAMAKA

House *, Cooperative Villa Road, Off Ajah, Badore Road, Lagos State

Tel: 070********, 081********

E-mail: acr8ty@r.postjobfree.com

GENDERFEMALE

MARITAL STATUS SINGLE

NATIONALITY NIGERIAN

STATE OF ORIGIN DELTA

L.G.A IKA NORTH EAST

PERSONAL STATEMENT

I am very passionate about how HR and people drive business success. I am convinced that high performance people drive business success in addition to the right technology and business models. HR is the key to finding, retaining and enabling talent performed at their best. It is this passion that drives me to constantly look for challenging situations in businesses in other to find sustainable solutions to them. I am very pragmatic, practical and comfortable working to deadlines. My motivation is to deliver on what is requested, well before it was wanted and more than was requested.

CAREER OBJECTIVES

To obtain the position of a Human Resource Specialist with a view to utilize my experience in managing personnel in a renowned organization. Reduce cost of administration. Introduce an organized pattern of work with high level of staff commitment, and motivate staff the right way to be highly productive and instill strong discipline.

KEY SKILLS

1.Comprehensive knowledge of the methods and techniques of managing personnel

2.Possess outstanding oral and written communication skills

3.Ability to handle and respond to Staff requests and complaints in a professional and timely manner

4.Sound organizational, management and multitasking skills

5.Proficient in using Microsoft Office applications and the Internet

WORK EXPERIENCE

Propetrol Limited(Oil& Gas)

Lekki Phase 1, Lagos State. (September 2012 – Till Date)

Designation:Human Resource/Administrative Assistant

Duties:

Filing and documentation – Employee file custody and maintenance

Payroll administration, leave administration and HMO scheme management

Maintaining an up-to-date database of contact information and also updating the HR Manager of staff strength on a weekly basis

Prepares all letters viz invitation, appointment, transfer, discipline, termination, acceptance of resignation and others required to effectively carry out end to end HR operations

Reviews incoming correspondence and reports to determine their significance

Answers the telephone, responds to questions relating to policy or procedures

In charge of logistics and follow up on company vehicle response and complaints. Assigns and schedule car usage for employees

Manages vehicles insurance documentation and renewal

Provides information and assistance to staff and supervisors on HR and work related issues and other functions as assigned by my Manager

Coordinating travel itinerary and logistics for staff and managers

Reference checks and other HR related tasks.

Carrying out administrative tasks which helps managers handle their workload more efficiently

Vendors Management – Overseeing negotiations with vendors and ensure compliance to procurement policy

Propetrol Limited (Oil and Gas)

Lekki Phase 1, Lagos State. (August 2012 – September 2012)

Designation: Front Desk Officer/ Protocol Assistant

Duties:

Received clients and delivered excellent customer service at all times

Announced visitors’ arrival to the appropriate personnel

Assisted in keeping the reception area clean and tidy at all times

Dealt with all enquiries in a professional and courteous manner, in person or on the telephone

Administered all travel and hotel reservations for staff and management

Worked with the Human Resource department to organize programs to train staff on high level customer service delivery

Handled incoming and outgoing letters

Conducted regular security checks throughout the day, and reported any security issues to the line manager

Kaiste Ventures Limited (Nigerian Seminars and Trainings),

Ojota, Lagos State. (Sept. 2011 – Aug. 2012)

Designation: Administrative Assistant

Duties:

Responsible for managing the flow of communication between Kaiste Ventures Limitedand customers

Served as a basic point of contact for customers with complaints, queries, feedbacks, and requests etc

Performed the tasks of conducting research and compiled answers for informational requests from customers

Performed the tasks of preparing reports on the daily activities of the Customer Care staff

Handled responsibilities of dealing with complaints to achieve customer satisfaction

Responded to email inquiries on trainings

Handled the tasks of updating clients on the different trainings available

Abeokuta North, Local Government Secretariat,

Akomoje, Ogun State. NYSC (July 2009 – June 2010)

Designation:Clerical Assistant

Duties:

Assisting in the day to day running of the secretariat

Arranging board and staff meetings

Preparing agenda papers and minutes of meetings in consultation with the chairman

Ensuring that correspondents get to their various destinations.

EDUCATION

2005-2008University of Benin, Benin City.

B.A (Hons) International Studies and Diplomacy.

Second Class Honors (Lower Division)

1995-2002 Iyoba Girls’ College, Benin City.

Senior School Certificate Examination. (SSCE)

PROFESSIONAL CERTIFICATIONS

Nigerian Institute of Management (NIM) Proficient Certificate in Management. June 2010.

Chartered Institute of Personnel Management (CIPM) - Intermediate II (In view). August 2015

COMPUTING SKILLS

Proficient in MS Office: Word, Power point and Excel

LEISURE INTEREST

Listening to music & reading, traveling and research.

REFEREES

Available on Request

Contact this candidate