ALBIN BAJRAMOVIC

**** ******* ***** ***** ** 214-***-****

Lilburn, GA 30047 acr8qt@r.postjobfree.com

https://www.linkedin.com/in/albinbajramovic

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SUMMARY OF QUALIFICATIONS

Self-motivated and results-driven professional with exceptional leadership skills and an extensive background in the following broad-based competencies: FULL CYCLE PRODUCT MANAGEMENT

SCRUM THEORY & AGILE METHODOLOGY

CUSTOMER DISCOVERY AND DEVELOPMENT

PRODUCT VISION AND STRATEGY

PRODUCT PRICING AND POSITIONING

PROCESS OPTIMIZATION

Experience in strategic planning with comprehensive knowledge of management, networking, organizational development, and team building.

Proven ability to successfully integrate programs into existing infrastructure, streamline operations, and increase productivity and company profits.

PROFESSIONAL EXPERIENCE

April 2012 - May 2015 FundCaster.Co (Atlanta, GA)

Founder & CEO

Developed a crowdfunding analytics and prediction engine for rewards and donation based crowdfunding

Worked with industry leaders, academics, and end consumers to formulate a quantitative approach to crowdfunding

Performed customer discovery, business and technical requirements gathering, gap analysis, and solution design

Directed team responsible for designing, building, and testing a new product using a phased, agile development approach

Developed pricing strategies to maximize company profits

Devised and implemented multiple marketing and sales initiatives

Organized and presented at multiple industry conferences June 2012 - Present Startup NEXT (Atlanta, GA)

City Coordinator

Organized and facilitated five-week Customer Discovery & Product Market Fit entrepreneurship programs for early stage startups

Coached teams on Customer Discovery and use of Business Model Canvas

Helped teams narrow business/product scope and optimize their minimum viable product

Recruited program mentors (VCs and Angel Investors) and domain experts

Handled all logistics concerning promotion, sponsorships, and venue

Lead weekly mentor reviews and tracked team progress against stated goals and curriculum April 2011 - December 2011 McKesson (Alpharetta, GA) Contractor

Designed and developed product deployment strategy and automated build activities in SaaS environment

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Worked with cross-functional teams to design and implement product deployment strategy which decreased deployment time by over 2000%

Developed acceptance criteria of turnover packages; code, documentation and other types of software development assets

Performed software configuration management, Created and maintained software build, installation package and accompanying documentation

Provided support to development team, QA and Product Management Jun 2007- April 2011 Radiant Systems (Alpharetta, GA) Technical Consultant

Provided analysis and recommendations to clients in the areas of technology, process, operations improvement and organizational changes

Responsible for developing and implementing strategic and technological plans according to new industry trends for new and existing customers, as part of the effort to expand their business and increase their gross margin in food industry segment

Responsible for gathering and documenting business requirements, writing functionality specification documentation and working with product management to ensure that software and hardware solutions meet customer specific as well as industry needs

Responsible for creating, implementing and streamlining migration processes from stand alone to web based solution

Responsible for creation, testing, and deployment of custom upgrade scripts April 2005 - Jun 2007 Radiant Systems (Dallas, TX) Regional Technical Manager

Performed a leadership role of a 3rd level channel partner support for US and Canada. Primary escalation and communication point for all technical and customer service issues

Developed work flow and case escalation process that reduced average time to resolve (ATR) by 55%, while increasing client satisfaction score by 38%

Tracked and identified hardware/software trends and worked closely with various departments on finding both short and long-term solutions and served as a point of contact during the escalation and resolution

Primary point of escalation and issues management during controlled deployment stage of new products

Formulated new software design around the limitations of hardware that prevented a recall of all

(P1220) platforms with integrated biometrics scanner

Facilitate and maintained collaboration with 3rd party hardware/ software vendors and SDK partners (QSR, NCR, IBM, Ameranth, Orderman)

Hosted meetings with reseller partners focusing on call volume, support trends, call prevention, resolution documentation, and efficiency of support

Conducted on-site training sessions for new channel partners December 2003 – April 2005 IT Management (Dallas, TX) Owner

Managed all aspects of day-to-day operations

Formulated and negotiated sales and support contracts with restaurant owners

Assisted in the assessment, design and development of technical requirements specific to clients needs

Negotiated rates, reduction of repeat repairs and improved warranty period repairs with hardware suppliers

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Developed annual budget process and forecasting of sales and future business

Formulated and implemented company policies and procedures

Managed five employees, assigning tasks best suited to their strengths and talents February 2001- December 2003 UMAX (Dallas, TX)

Technical Writer/ Sales Engineer

Wrote new and maintained existing technical manuals and training materials

Created technical procedures and training plans used by technicians for supporting customers in US and Canada

Designed quality evaluation test scripts for new and existing product

Tested compatibility of new hardware with various operating systems

Recommended modifications of existing quality or production standards to achieve optimum quality within limits of equipment capability

Primary point of escalation for the Help Desk Analysts

International Sales in technology (accounts like Dream Works, Neiman Marcus and JCPenney)

Consulted existing customers about current hardware upgrades to meet their business and technological demands

May 1999- January 2001 Team Micro (Dallas, TX)

Sales Engineer

Responsible for analysis, design, and configuration of POS solution for new customers

Helped formulate solution proposals for new customers

Assisted in building sales presentation and solution demonstration

Developed and implemented technical improvement plans for new and existing customers

Maintained technical documentation and procedures specific to each client

Managed development of project plans and schedules

Trained client resources (in-house support, managers and staff) February 1998 - May 1999 Phoenix Restaurant Groups (Dallas, TX) IT Support/ Database Administrator

Maintained POS database and provided technical support to restaurant

Performed routine computer repair and maintenance in Dallas, Ft. Worth area

Performed on-site service calls

Maintained current database

Helped in implementation of new POS software company-wide

Set-up and maintained networks in new restaurants EDUCATION

Richland Community College, Richardson, Texas

Completed curriculum required for Associate’s Degree in Science in Business Current GPA 3.9 /4.0

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