Sandra Pringle

Canton, MI *****

acr8en@r.postjobfree.com - 734-***-****

I have over fourteen years of leadership, data entry/integrity and project experience--with extensive experience in customer service. Within my career, I reported directly to the VP of Operations and directed Data Entry and Customer Service workflows. Designed Access queries to identify survey populations and report on survey results. Facilitated the development of four user end software and web-based programs used to provide more efficient tracking of customer data and reporting. I also supported migration of data for software programs which led to improved reporting of financials to corporate database. WORK EXPERIENCE

Project Coordinator

Livonia Magnetics - Canton, MI - April 2014 to September 2015 Responsibilities

Process quotes for Sales Representatives/Customers Liason between Sales Representatives and Production Enter purchase orders and coordinate the build and delivery of the products to the end user Direct and respond to Customer inquiries as it relates to problem solving, new orders. Responsible for invoicing of all purchase orders processed Manually track and provide Sales Projections on a weekly basis to Management team Update and manage the procedures, reference documents and process maps for the department Process and provide timely responses ro emails

Respond and coordinate orders, inquiries for assigned Responsible for Shipping LTL Ground and Next Day

Accomplishments

Documented and assisted in updating of product pricing updatss and documentation Trained multiple team members on quotes, order entry and shipping Assisted in the implementation of an Inventory System Developed tracking documentation for Production

Sales Support Representative

Enovate Medical - Canton, MI - August 2012 to April 2014 Responsibilities

Process quotes for Sales Representatives/Customers Liason between Sales Representatives and Production locations Enter purchase orders and coordinate the build and delivery of the products to the end user Direct and respond to Customer inquiries as it relates to problem solving, new orders. Responsible for invoicing of all purchase orders processed Manually track and provide Sales Projections on a weekly basis to Management team Update and manage the procedures, reference documents and process maps for the department Process and provide timely responses to over 150 emails on a daily basis Respond and coordinate orders, inquiries for assigned Sales Representatives Provide customer product reporting to Sales Representatives Track Inside and Outside Installs of products

Document and track extended warranties

Accomplishments

Documented and created a Procedure Manual for the Department Joined the ISO team to assist with the process mapping for all operational departments Documented all Process Maps using Visio

Trained multiple team members that joined the Sales Support team Completed hands on training on the production line to better understand the products Attended internal training seminars to better respond to customer product inquiries Skills Used

Excel, Word, Visio, Access, Outlook

Customer Service Skills

Multi tasking

Organizational Skills

Data Entry

Training

Team player

Process and Procedure Knowledge

Project Administrator/Customer Service Representative UNIVAL - Ann Arbor, MI - September 2010 to July 2012 Responsibilities

Report to Project Manager, providing exceptional customer service to providers and nurses

Responsible for recruitment of nurses for medical record reviews

Coordinated conference calls, training sessions and mailing of training materials

Responsible for managing the workload of assigned projects

Coordinate Specialty appointments for LTD companies

Coordinated LTD/STD specialist appointments

Responsible for research and update of physician network

Responsible for Help Desk inquiries for Advance Directive website which includes, web portal navigation, application error resolution and registration.

Responsible for adhoc/quarterly reporting for assigned accounts Accomplishments

Created and developed adhoc/quarterly reporting for the company Researched and increased the company's physician network Recruited and processed hundreds of applications for nurses conducting chart reviews Assisted in the updating and documentation of surveys Joined the team working on "End of Life" project and was first responder to new customer inquiries, sending and receipt of proper documentation

Skills Used

Customer Service

Project Management

Training

Data Entry

Team Player

Microsoft Excel, Word, Visio, Outlook, Access

Lotus Notes

Service Coordinator

Ottobock Healthcare - Farmington Hills, MI - March 2009 to September 2010 Responsibilities

Reported to Operations Manager

Coordinated and managed durable medical equipment routing schedules for a team of 8 Patient Service Representatives

Processed and dispatched in access of 300 orders on a monthly basis

Tracked surgery schedules to ensure proper delivery and set up of CPM (Continuous Passive Motion) machines, including trom braces, tens units and static progressive splints

Contacted patients, therapists and physician offices to review orders/pick-ups and to schedule appointments for set up/pick up of the equipment and/or orthotic devices

Managed schedules for a team of 8 Patent Service Representatives, using Xora - GPS Tracking System

Tracked and confirmed completion of all set ups/pick- ups for the team Operations Manager

Assurant - Novi, MI - August 1994 to August 2008

Responsibilities

Managed 14 person call center/customer service team with 3 director level reports. Additionally, supported management of 5 person team which processed in access of 100,000 pieces of mail per year, and 3 person team in Finance department.

Supervised all functions of the mailroom, which included incoming and outgoig mail, faxing, copying and scanning.

Call Center received calls on surveys sent to determine their qualification for Social Security Disability Benefits and their entitlement to Medicare Benefits.

Finance Dept completed data entry for accounts receivable and processed invoices. Contacted Social Security on status of overpayments due to claimants.

Assisted in the development of four user end software programs which included creating workflows, procedures and the mapping of data to the new programs.

SKILLS

Microsoft Excel, Word, Visio, Outlook, Power Point

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