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Customer Service Assistant

Location:
Connecticut
Posted:
October 27, 2015

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Resume:

CHERYL C. THAYER

* ******** *****

Ansonia CT ***01

203-***-**** (Home)

SUMMARY

Self-starter, who can set priorities and make decisions to meet deadlines in a timely manner, willing to take on new responsibilities and concepts in the ever-changing job market,

Setup computer programs to cut project time in half. Worked with Word, Excel, PowerPoint, Access, IMS, TSO, and Crystal Reports.

EXPERIENCE

McGowan Consulting Group, Inc. June 05 – Oct. 15

Office Associate

Work with major Customers like Hamilton Sundstrand, Sikorsky Aircraft, and MOOG to rectify billing issues.

Verify Employee hours worked to create Invoices

Verify Employee Expense Report for reimbursement

Verify Simple IRA Statement

Prepare New Hire Paperwork for New Employees

Input New Employees into CIGNA Life Insurance system

Put Bills into QuickBooks

Put Customer Invoices into QuickBooks

Family Care Visiting Nurse & Home Care Agency Oct. 04 – June 05

Office Assistant

Placed orders for Office and Medical supplies

Handled Schedules for Nurses and Nurses Aids

Updated client records

BT Americas Inc Sept. 03 – June 04

Billing Assistant

Work with major account Vendors like Bell Canada, AT&T Global Services, Sprint Canada, Telus, NextiraOne, Norstan, Aliant, and Bell West to rectify

AR/AP billing issues.

Meet with Vendors to verify correct billing address and site location information.

Input Vendor invoices into billing spreadsheet by service block to send to Ernst &

Young in Toronto ON Canada for billing to Customer.

Forward Vendor Invoices to Ernst & Young Office in Toronto ON Canada.

Verify payment of Vendor Invoices with Ernst & Young.

Computer Sciences Corporation Feb 01 – June 03

Financial Analyst

Work with major account Vendors like Cisco, AT&T, MCI, and SNET to rectify

AR/AP billing issues.

Received Quotes from Vendors so the Client Order Fulfillment office

could create Purchase Orders and Maintenance Contracts

Forward Vendor Invoices to Accounts Payable Office in Sterling VA.

Verify payment of Vendor Invoices in SAP system.

Run reports in SAP for Month End Close.

Pella Customer Service Center, Derby CT Dec 99 – Feb 2001

Credit Assistant

Approved credit orders two days in advance of delivery

Processed Credit Cards for COD payment’s on orders for all stores in Connecticut and New York

Called Bank References and Trade References when customers apply for credit

Research past due balances over thirty days to see if credits are due the customer

Called customers after researching past due balances to get payment before putting them on credit hold

Sikorsky Aircraft, Stratford CT 1983 - 1999

Financial Assistant

Supported budget group with monthly pay rates. Checked out mid- and end-of-month salary reports and missing and temporary laborers. Compared monthly Bill of Material with output cost and Estimate at Completion. Corrected Unit of Material errors on error recycle report.

Created Excel spread sheets which reduced project time on temporary employee labor jobs from an eight (8) hour to a two (2) hour day

Set up program so that hourly employees could better clock their time, saving both employer and employee hours daily

Developed automated computer database, which reduced the monthly salary pay rate project from a four (4) hour job to a one (1) hour job per day

Assisted in corrective action reports

Expedited duplicate files transmissions, resulting in more rapid payment of invoices

Implemented new credit card system, saving four (4) hours of time per day

Located documents for proper close out, archiving of records and deletion from active records

Constructed worksheets and graphs from raw data with little or no supervision

EDUCATION

Sacred Heart University, Fairfield CT 1999

Graduate of Associate Arts in Business Administration



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