Customer Service Representative

Jamey Walker

Columbus, OH

acr7y2@r.postjobfree.com - 614-***-****

Authorized to work in the US for any employer

WORK EXPERIENCE

Wage Claim Representative

Bureau of Workers Compensation - Columbus, OH - April 2014 to Present Review claims and gather earnings of the injured workers for the year prior to their injury. Prepare calculation based on wages received in order to set wages for payment of their lost wages. Post calculations to the injured worker's claim to make viewable for the injured workers, employer and attorneys. Account Examiner

Bureau of Workers' Compensation - September 2012 to April 2014 Review claims to determine eligibility for subrogation and monitor all money owed to the Ohio Bureau of Workers' Compensation. Prepare settlement worksheets by evaluating claims to determine future cost; negotiate settlements with personal injury attorneys and insurance companies in order to resolve liens. Conducts collection investigations by researching financial & legal records, various court websites & refer claims to AG's office for collection if settlement can't be reached. Manage caseload and worklist via V-3 diary. Maintains files and records using UDS & Access. Post transactions & payments into rates and payments system.

WC Customer Service Representative

Bureau of Workers' Compensation - August 2006 to September 2012 Provide assistance to injured workers, employers and attorneys regarding claim status, payments and medical bills. Explain policy and procedures on how to initiate or reactivate a work related claim. Assist Ohio business owners on how to obtain Workers' Compensation coverage or canceling coverage when needed. Process semiannual payments for Ohio business owners, in order to renew coverage. Complete allegations from callers who report fraudulent activity against the State of Ohio committed by injured worker, employers and providers. Respond to inquiries via written correspondence, e-mail, web chat and or faxes. Sr. Customer Service Representative

MP Total Care Inc - July 2004 to December 2005

Received inbound calls from Medicare and Medicaid patients regarding diabetic supplies and insurance concerns. Audit order placed by associates to insure that the orders are accurately placed within company guidelines and process any adjustments needed. Oversee performances of the Customer Service Associates on a proactive basis and provide information to supervisor. Recognized for high productivity and outstanding work performance by receiving employee of the month. Customer Service Representative

America on Line - August 2002 to June 2003

Analyze usage on accounts to determine if accounts are credit eligible for charges incurred. Assist members by canceling or making changes to their accounts. Educate members of new services available to discourage the cancellation of their accounts.

Police Communication Technician

Cols. Division of Police - December 2001 to July 2002 Evaluate incoming calls (emergency or non-emergency) to determine the nature of the request and advise or dispatch the appropriate resources necessary such as police, fire or medical. Interview callers to gather information related to the situation being reported in order to decide upon the priority and classification of the incident. Provide liaison services to the community and to other public agencies. Direct Sales Supervisor

Micro Center Inc - April 2000 to December 2001

Provide feedback and guidance to a team consisting of 10-20 people making sure all policies and procedures are being followed. Assist sales associates by answering questions or problems originating from customers. Handle customer complaints and concerns in escalated circumstances. Monitor and critique calls taken by the sales team in order to provide positive feedback and suggestions for development of customer service skills

Customer Service Representative

Micro Center Inc - September 1994 to April 2000

Worked with management in creating a new customer service manual and curriculum for associates. Assist in the training of new Customer Service Representative. Evaluate associates calls and grade for monthly productivity scores. Answered questions and provide assistance to the Customer Service Representative by authorizing returns, replacements and credits outside of the normal policies and procedures. Process credit card charge backs, investigate fraudulent transactions and make necessary adjustments by posting credits or charging customer accounts.

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