Lavanya Uppara

QA Analyst

SUMMARY

Over *+ years of experience in software testing and quality assurance. A creative and professional team player worked with various companies providing expertise, training and support on effective use of QA tools and practices. Excellent understanding of the Software Development Life Cycle (SDLC) with emphasis on Functional, UI, System and Regression Testing of Web based applications. Possess extensive knowledge of software Quality Assurance Techniques and excellent analytical skills coupled with good communication and interpersonal skills. Skilled at building a strong team environment, and have ability to acclimatize to new technologies and situations with ease.

• Expertise in Analysis and Review of Functional Requirement Documents and System Requirement Documents.

• Proficient in all forms of testing including System, Regression, Smoke, Functional, Integration and User Acceptance Testing (UAT).

• Experienced in designing and maintaining Test Cases and both Functional and User interface specific documents.

• Experienced on test methodology on Waterfall & Agile methodology.

• Experienced in using software Management Tools such as Quality Center.

• Experienced in developing and analyzing Test Plans, Test Strategy, Test Cases and Test Results using HP Quality Center.

• Expertise in using of bug tracking tools like JIRA, Quality Center and for reporting modification requests.

• Experienced in using basic SQL Queries to retrieve Data from the Databases.

• Expertise on Automation Testing Tools like Quick Test Professional (QTP).

• Expertise in the Functional and Regression testing of Web applications and its functionalities using QTP.

• Expertise in producing and maintaining project specific processes and work ethics.

• Excellent research and mentoring skills and ability to learn new tools/technologies quickly.

• Strong Team Player, have excellent verbal and written communication skills and strong documentation skills.

• Acquired strong interpersonal & analytical skills.

• Dynamic and Assertive team player with strong commitment and project management skills.

• Expertise in US Health Care, Health Insurance business.

Work Experience

QA Engineer

Eldorado, Phoenix, Arizona March 2014 to till date

Project 1: Premium Billing and Administration System

Description: Javelina is the next generation, browser-based, flexible and robust Health Care Insurance Management and Claims Processing System that address the business performance needs of health plans, third party administrators, insurance carriers and self-insured organizations. Javelina maximizes efficiency of enterprise resources and reduces manual processes and hence provides payers and administrators with lower operational overhead, expanded interoperability; increased transparency across administrative metrics and improved return on core technology.

Premium Billing and Administration System - Javelina is the next generation Health Care Insurance Management and Claims Processing System. System allows to generate the for Individual and Group level entities. The premium bill output could be a PDF or XML and also it allows for different types of billing methods like hard copy, EFT and Credit card.

.

Role / Responsibilities:

•Analyzed the user requirements, functional specifications and Use Case documents and created the

Test Plans, Test cases for Functional testing.

• Creating detailed test plan and test strategy documents.

• Create and maintain test data.

• Manually testing the functionality on the web based application

• Experience with testing Group/Member eligibility creations and Enrollment Configuration.

• Involved system testing on Premium Bill generation for various methods like Hardcopy, Credit

Card and EFT.

• Troubleshoot any problems found within the bill by verifying the rate set up and eligibility

Configuration set up.

• Validating all the information from bill.

• Created Premium Billing Test Data and tested various scenarios.

• Testing cross browser functionality of browser, such as Internet Explorer, Safari, Fire fox and

Chrome.

• Document defect information and Update test results/status.

• Ensure to meet the project timelines and escalate the risk identified during the testing process

• Participated in various meeting and discussed Enhancement and Modification Request issues.

• Clearly and accurately report and assign bugs using bug-tracking tool JIRA.

• Performed GUI testing, functional and Non-function testing, Integration testing, Regression testing,

Positive and Negative testing, End to End testing, User Acceptance testing.

• Collaborate with Business Analyst and Software Developers to analyze defects.

• Provide test status to test and project leads as well as senior QA management.

Environment: Java/JEE agile project, MS-SQL Server (2008), JIRA, SVN.

Project 2: Payment Process for Premium Bills December 2012 to February 2014

Description: Payment Process for Premium Bills – Generate the premium payments in the form of Cash,EFT and Credit card.In case of cash transactions, create the payment batch for the received check and post the payments. For EFT transactions, generate the NACHA file with member/group account information and send the file to vendors (like Bank) and post the payment batch once the payments have been successfully processed. For Credit card transactions, generate the credit card file and send the file to vendor (Pay Pal, Pay-Flow-Pro and post the payment batch once the payment has been charged successfully on member/group card.

Role / Responsibilities:

• Analyzed the user requirements, functional specifications and Use Case documents and created the

Test Plans, Test cases for Functional testing.

• Creating detailed test plan and test strategy documents.

• Create and maintain test data.

• Manually testing the functionality on the web based application.

• Experience with testing different types of payment batches (like cash, debit/credit, refund etc.)

• Involved in system testing on posting the payments for Cash, Credit Card and EFT.

• Troubleshoot any problems found within the payment posting by verifying the payment types and the

amounts.

• Validating all the information from bill and payment history to make sure the correct amount has been

applied.

• Testing cross browser functionality of browser, such as Internet Explorer, Safari, Fire fox and

Chrome.

• Document defect information and Update test results/status.

• Ensure to meet the project timelines and escalate the risk identified during the testing process.

• Participated in various meeting and discussed Enhancement and Modification Request issues.

• Clearly and accurately report and assign bugs using bug-tracking tool JIRA.

• Performed GUI testing, functional and Non-function testing, Integration testing, Regression

testing, Positive and Negative testing, End to End testing, User Acceptance testing.

• Collaborate with Business Analyst and Software Developers to analyze defects.

• Provide test status to test and project leads as well as senior QA management.

Environment: Java/JEE agile project, MS-SQL Server (2008), JSP, JavaScript, XML, JIRA, SVN.

QA Engineer

Charles Schwab, Phoenix December 2011 to November 2012

Description: Charles Schwab is a leading provider of investment services including online investing, financial advice and banking. The project was to enhance the existing Charles Schwab online banking system. The project involved the updates of e-Statements for its Checking, saving, and mortgage accounts to the Bank's customers along with Spending Analyzer, Alerts and Messaging, etc.

Role / Responsibilities:

• Enhanced Project using Waterfall methodology of Software Development Life Cycle.

• Developed Test Plan, test strategies and test cases by analyzing the Business Requirement

Documents (BRD), Functional Requirement Document (FRD) and Use Cases.

• Involved in both Manual and Automation testing.

• Performed various Black Box testing like GUI, Regression, Functional, Integration, System, User

Acceptance (UAT), compatibility, Database Testing.

• Used Quality center to create, Execute and to maintain the Test cases.

• Performed Requirement Traceability Matrix using Quality Center.

• Identified test cases to be automated and executed them in Quick Test Professional.

• Automated various functionalities using QTP to code the scripts and used the scripts for

Regression testing.

• Handled dynamic objects of the application using regular expression of QTP.

• Documented the defect using QC and tracked them to completion by communicating and co-

coordinating with the development team as well as the support group.

• Supported BA and Business Users during UAT phase.

Environment: HP-QTP 11.0, HP Quality Center 11.0, Oracle, Windows 7, XML, HTML, MS Office, SQL, TOAD

QA Tester

Net Soft Solutions - India April 2009 to August 2011

Description: Pay log System is an application that enables the users to access their various accounts through internet to pay their utilities bills on time. Utilities companies also get benefited with this arrangement by getting consolidated payments with statements every month. Customers can track charges and payments before they receive their statements, Pay their bills, Review past statements all in a secure online environment. With provided security for the deposits and customer satisfaction. There was a secure login for every user restricting invalid access to the system.

Role / Responsibilities:

• Understood the functional requirements and created Test Scenarios, test Cases and test Data.

• Assisted in development of the Test strategies and associated scripts for the verification and validation of the application to ensure it meet all requirements.

• Developed and executed various Manual Testing Scenarios and neatly documented the process to perform Functional testing of the application.

• Identified positive & negative test Scenarios from Automation Perspective.

• Performed Graphical User Interface testing of web application. Heavily involved in smoke testing, usability testing, Interface testing, security testing, compatibility testing, performance testing of application. Involved in System Integration testing and End to End (E2E) testing.

• Responsible for execution of test cases, analyzing the test results and report back to the Test Lead.

• Encountered various defects, logging of defects and communicate to concerned team member using JIRA defect tracking tool. Defects reports were downloaded from JIRA.

• Ensured that the Defect was always written with great level of detail. Escalated issues to developers and retested the fixed bugs. Performed retesting and regression testing after any of bug fixes.

• Coordination with development team and tech support team. Attended weekly defect report meetings and presented progress updates.

Environment: Java, SQL Server, MS Office, HTML, Windows, JIRA.

EDUCATIONAL

Master Of Computer Applications, JNTU,India

Technical Skills:

Areas of Expertise: Manual Testing, Automation Testing

Manual Testing Tool: Quality Center, Test Director

Automation Testing Tool: Selenium IDE,QTP

Methodologies: Waterfall, Agile

Bug Tracking Tool: Quality Center, JIRA, Test Director

Languages: C, C++, JAVA, Visual Basic, VB script, SQL and PL/SQL, HTML, XML, DHTML

Operating Systems Windows, UNIX.

Database: Oracle MS SQL Server and MS Access

Version Control: VSS, WSS, SVN

Others: MS Office, MS Excel, MS Word, MS Project

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