LYNDA D’ORAZIO

**** ****** ****, *****, ** ***** 208/890-0469, acr7t4@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Dedicated and technically skilled training professional with a versatile skill set developed through experience as an instructional designer and trainer. Advanced knowledge of documentation design, gap analysis, and adult education techniques. Excel in resolving employer challenges with innovative solutions, systems and process improvements proven to increase efficiency, customer satisfaction and the bottom line. Progressive understanding of Microsoft Word, Excel, PowerPoint, Skype for Business, Publisher, Adobe, and Snag It.

EXPERIENCE

6/1/2011 TO PRESENT St. Luke’s Health System Boise, ID LEAD INSTRUCTIONAL DESIGNER, RESOLUTE PROFESSIONAL BILLING, SBO

Review new software updates to determine features utilized in training.

Create and continually enhance lesson plans and training materials based on the configuration of the application and business unit requirements.

Implemented a credentialing program to ensure classroom trainers have current classroom training materials and application knowledge.

Continually improve training strategies and course content.

Design, build and maintain training environment.

Lead role in developing effective training strategies that are appropriately designed to address business unit needs

Participate in revenue cycle meetings to ensure an in-depth understanding of business unit workflow and apply workflows to training.

Epic Certified in Resolute Professional Billing and HIM 10/1/2010 TO 6/1/2011 St. Luke’s Health System Boise, ID PROFESSIONAL BUSINESS ASSOCIATE, CARDIOTHORACIC AND VASCULAR ASSOCIATES

Educated patients on treatment and financing alternatives.

Designed and implemented vein care specialty documentation for use in patient financial education.

Negotiated fees with insurance carriers.

Obtained authorizations from carriers for surgical procedures.

Managed schedules for three vascular surgeons.

Insurance processing and follow up.

4/1/2006 TO 10/1/2010 Stone Creek Dental Meridian, ID BUSINESS AND CUSTOMER SERVICE MANAGER

Implemented practice management software for new practice.

Wrote, effected, and monitored office policies and procedures.

Analyzed daily, weekly and monthly financial reports.

Insurance processing and follow up.

Supervised staff and managed daily operations.

Negotiated contracts with managed care providers.

Lead communication with insurance companies and patients.

Presented and educated patients on treatment and financing alternatives. 2/1/2002 TO 4/1/2006 Lighthouse Dental Eagle, ID

INSURANCE SPECIALIST, TREATMENT PLAN COORDINATOR

Insurance processing and follow up.

Managed schedules for three doctors and multiple hygienists.

Designed patient questionnaires and finance contracts.

Implemented billing policies and procedures.

Automated practice using Dentrix Practice Management Software.

Negotiated managed care contracts.

2/1/1992 TO 3/1/1999 K-S Marlin, a Division of WebMD Sparta, NJ INSTRUCTIONAL DESIGNER, TRAINER

Trained physician office staff in use of computerized medical billing system.

Developed and organized instruction programs and coordinated office development.

User evaluation, system and support analysis.

Provided on-site support and education services.

Tested expansion software modules for enhancement of system usability.

Assessment of individual client needs and adaptation of system attributes. EDUCATION

Villanova University

Villanova, PA

B.S. Business Administration, 1988

Epic Systems Corporation Certifications, Resolute Professional Billing, HIM Madison, WI

REFERENCES

References are available on request.

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