MUTHUKUMAR JAYARAMAN 512-***-****, acr7op@r.postjobfree.com

Technology Professional/Senior consultant

Over 19 years of extensive business and handson technology experience with expertise in ITSM (ITIL V3),SAAS,

Cloud, EAM, ERP and BPM

Industries: Automobile, Transportation, Telecom. Global Trade Services, Banking, Utilities and Federal.

Worked with/for several major companies/clients/Servicenow partners including IBM, AT&T, Ford, Chrysler, HSBC,

USDA, NiSource, Expeditors, Amazon, Independence Blue Cross, ICON, Air Products, Banc Corp, Insource and

Freddiemac.

Major IT training, Certifications & Credentials

Servicenow Certified Implementation Specialist Certification License 0101250

ServiceNow certified System Administrator certification License 01001734

Attended ServiceNow implementation bootcamp and discovery Training 2012.

Attended Knowledge13, Knowledge 14@SFO and KNowledge15@Vegas the service management events

actively and also participating with Servicenow user groups events.

ITIL V3 (Information Technology Infrastructure Library) certified 2008.

An IBM Certified Advanced Deployment Professional Tivoli Service Management Solutions 2008

IBM Certified Solution Advisor Cloud Computing Architecture.

IBM Certified Deployment Professional CMDB

V7.1.1 Sun Certified Java Programmer SCJP 1.4.Chordiant Certified Technical Developer.

Employer History:

Project: Servicenow Implementation conversion from BMC's Remedy to Service Now

Client: Freddiemac, Reston VA.

Duration & Title: January 2015 till now Senior Consultant

Environment: Servicenow SAAS environment with Eureka.

Description:

Worked on Wave 1 included rollout of limited Service Catalog and self Service portal. Wave2 introduced Incident,

Problem, and Change, Release management, Knowledge Management, CMDB, Integration and development of more

Service Catalog items.

Achievement highlights:

Designing and implementing complex technical integrations between Service Now and other Enterprise

Applications using various technologies including Web Services, SOAP, REST API, Table API, Perl API,

Database views, Import set, transform scripts etc.

Used JavaScript to create Business Rules, Client Scripts, UI Policies and UI Actions. And created various

Workflows for Change Management, Service Catalogs (Service Catalog, HR catalog and Facilities

Management) and SLAs.

Installed & configured multiple MID servers with proxy settings.

Installed and configured SnowMirror and Crossfuses Data extract.

Worked on the conversion from BMC's Remedy to Service Now

Integrated BMC's ADDM discovery tool into the service now CMDB.

Activated and configured out of box plugins like SCCM, Demand management, HR Catalog, Facilities

management, Bulk CI changes and Performance Analytics.

Worked on field normalization for different CMDB classes by activating field normalization plugin.

Integrated Servicenow with Plannview, Tripwire, SCCM, Troux, Eracent, and Spectrum and also with home

grown applications.

Supporting and optimizing Freddie ServiceNow instances including trouble shooting, major/minor

enhancements, and bug fix.

Advising Freddie on Best Practices in both the methodologies and the Service Now platform;

Providing knowledge transfer, training and mentoring to other Freddie staff members;

Project : Servicenow Implementation.

Client : NTTDATA/ TxDOT Austin,Tx

Duration & Title : August 2014 December 2014

Environment : Servicenow SAAS environment with versions Calgary and Dublin

Description:

The project implemented TxDOT standard IT Service Management process and procedures including Change

Management, Incident Management, Configuration Management and Service Request Management based on

ServiceNow platform.

Achievement highlights:

Developing and implementing complex technical integrations between Service Now and other Enterprise

Applications using various technologies including Web Services, SOAP, etc.

Use JavaScript to create Business Rules, Client Scripts, UI Policies and UI Actions, created various

workflows for Change Management, Service catalogs and SLAs. Assist in the import of configuration and

asset data.

Create custom interface for endusers utilizing variable sets and other customization in record producers

andservice catalog items

Supporting and optimizing TxDOT ServiceNow instances including trouble shooting, major/minor

enhancements, and bug fix;

Change Control through Update Sets

Advising TxDOTon Best Practices in both the methodologies and the Service Now platform;

Providing knowledge transfer, training and mentoring to other TxDOT staff members;

Key liaison with ServiceNow on platform, product and support issues.

Project: Servicenow Implementation.

Client: Insourcenow Authorized Servicenow solution partner with customers like Ballard Spahr LLP, USI,

ICON, Banc Corp, Air products, SEI investments Wayne, PA

Duration & Title: August 2013 to July 2014, Senior Consultant

Environment: Servicenow SAAS environment with versions Berlin, Calgary, Dublin and Eureka, Rhino Javascript,

Ajax,Jellyscript, HTML, MIDServer, ADFS 3.0,SAML 2.0 LDAP, Discovery, probes, sensors, PowerShell

script, SSH, CMDB,SNOW plugins, SOAP, Web services, SOAPUI and XML push adapter

Description:

Implementdand configured ServiceNow tool with various customers like Air product, Ballard,Icon and banc Corp.

Usually Phase 1 included rollout of Incident and Change applications, rudimentary Service Catalog, reports, Integration

and Knowledge. Phase 2 introduced Surveys, discovery,CMDB,Managed documents and development of Service

Catalog items.

Responsibilities:

Indepth knowledge of the technical implementation of Service Catalog, Incident, Problem, Configuration

Management and Integrations, along with good overall knowledge of Change Management and Change

Reports.

Created various frontend forms, and associated Client Scripts, Business Rules, I policies, including Advanced

customizations that require modification of UI Pages/Macros

Designed Workflows, along with standard Workflow templates, which can be reused.

Configuration of Access control, Roles, Application, Mid Server and Web Service with Third Party

Service Catalog Design through Order Guide, variables and catalog policy.

Integrated LDAP, Scheduled Extracts, Scheduled Jobs with external systems.

Integrated with UCMDB using XML push adapter.

Integrated with HP Asset Manager using JDBC probe.

Integrated with SCCM using Servicenow plugins version 3.0.

Developed Transform maps which mapped the import table to the CMDB and added new tab in Change

management for project portfolio elements and integrated with Clarity for values using JDBC probe.

Configure Discovery and Inventory tools to ensure useful and accurate information is returned and maintained

in the CMS.

Configure CMS tool and populate CMS with new CI/attribute/relationship information as CMS scope changes

Project: Servicenow Implementation.

Client: Independence Blue Cross (IBC), Philadelphia, PA.

Duration & Title: December 2012 to July 2013, Senior Consultant

Environment: Servicenow SAAS environment with versions Aspen and Berlin, Javascript, jelly script, HTML, CSS, MID

server, LDAP, SOAP, web services and SOAP UI.

Description:

The project implemented IBC standard IT Service Management process and procedures including Change

Management, Incident Management, Configuration Management and Service Request Management based on

ServiceNow platform.

Responsibilities:

Developing and implementing complex technical integrations between Service Now and other Enterprise

Applications using various technologies including Web Services, SOAP, etc.

Use JavaScript to create Business Rules, Client Scripts, UI Policies and UI Actions, create various

Workflows for Incident Management, Change Management, Service Requests and SLAs. Assist in the import

of configuration and asset data.

Create custom interface for endusers utilizing variable sets and other customization in record producers and

service catalog items

Supporting and optimizing IBC ServiceNow instances including trouble shooting, major/minor enhancements,

and bug fix;

Change Control through Update Sets

Integrated ServiceNow instance with LDAP.

Advising IBC on Best Practices in both the methodologies and the Service Now platform;

Providing knowledge transfer, training and mentoring to other IBC staff members;

Key liaison with ServiceNow on platform, product and support issues.

Project: Green Pay Project (Time and Attendance) Implementation.

Client: IBM GBS & NIPSCO (NiSource), Merrillville, IN.

Duration & Title: July 2012 to November 2012, Senior Consultant

Environment: Java, J2EE, XML, ESQL,web sphere 7, Eclipse, Maximo Asset Management 6.2 (Utilities), Maximo

Enterprise Adapter (MEA), Ventyx Service Suite (8.12), Workbrain 6.0, MQ series, Web sphere

Message Broker 7.0, Message broker Tool kit, IBM Mainframe, Primavera,PeopleSoft, Oracle,

JMS,BIRT, AIX.

Description:

NIPSCO used the mainframe based ATR system which was a 20+ year old system that is outdated and not able to meet

the changing business needs. ATR system replaced with the latest version of WorkBrain (v6) to increase data accuracy

and trust of Time/Financial Data for Regulatory Requests and enhanced Tracking of Capital and O&M labor.

Responsibilities:

Worked with Maximo Database Configuration, Application Designer, Maximo Integration & Workflow

Management

Responsible for the design and configuration of the application with interfaces to Maximo and Time and

Attendance Application Workbrain

Integrated with Workforce Management Application Ventyx using Websphere Message Broker.

Project: GSB Global Server Build

Client: IBM, Austin.

Duration & Title: September 2011 to June 2012.

Environment: Java, J2EE, XML, web sphere 7, Eclipse, Maximo Base services (TPAE) 7.5, Smart Cloud Control Desk

(SCCD) 7.5, Assignment Manager, Maximo Integration Framework (MIF), Web sphere Message

Broker 7.0, MQ series, Message Broker Toolkit,DB2, BIRT, AIX.

Description:

GSB Global Server Build is a key GTS project that defines a standard and globally approved process definition for

building distributed servers for GTS clients.

Responsibilities:

Experienced with Maximo Database Configuration, Application Designer, & Workflow Management

Worked on endtoend workflows implemented in TSRM with offerings, Roles, Pools, process control and flow

and automated resource assignment.

Integrated with External Ticket systems.

Wrote Auto scripts using Jython.

Project : Change & Configuration Management Database (CCMDB).

Client : USDA FS, New Mexico.

Duration & Title : June 2009 to August 2011, Senior Consultant

Environment : Java, J2EE, XML, web sphere 7, Eclipse, Maximo Base services (TPAE) 7.1, TADDM 7.2, CCDMB

7.2.1, Deployers workbench 7.2.1, ITIC, ORACLE, BIRT, Linux.

Description:

Tivoli CCMDB takes the complexity out of change and configuration management by federating information from

multiple data sources scattered across your environment to help you better understand configuration items, their current

attributes and the relationships between them.

Responsibilities:

Experience with Maximo Database Configuration, Application Designer, & Workflow Management

Performed data mapping of source data into the CMDB Common Data Model

Worked on Reconciliation tasks.

Configured ITIC for ACTCI import.

Created/Modified Authorized CI space

Project: Instance to Go(i2go) A Cloud computing Solution for the Virtual Data Center.

Client: IBM Tivoli ATG CSC, Chigaco IL.

Duration & Title: Oct 2008 to May 2009 Senior Consultant

Environment: Java, J2EE, XML, Ant, WSDL,web sphere 7, Maximo Base services (TPAE) 7.1 .Tivoli Service Request

Manager 7.1,TAMIT 7.1,Maximo Enterprise Adapter (MEA),,TDI 6.1,TADDM 7.1,CCDMB 7.1, DB2.

Description:

CSC Dynamic Server Instance to Go is CSCs new automated server provisioning system. It consists of a web based

application front end which allows customers to select from a Service catalog of compute resources on demand

Responsibilities:

Configuring MBO Relationships, Conditional UI manager, Domains, Custom Lookups and menus, Queries,

Workflow, CRON Tasks, KPI, Start Center and SLAs.

: Tivoli Provisioning Manager 7.1

Project

Client : IBM, Austin, TX.

Duration & Title : May 2007 to Spet 2008, Senior Consultant

Environment : Java, J2EE, XML, Ant, WSDL, web sphere 7, Rational Solution Architect, Maximo Base services

(TPAP) 7.1 .Maximo Enterprise Adapter (MEA), TPM 5.1,CVS, CQ, Oracle10i, DB2, SQL server,

Linux, AIX 5.3.

Description:

TPM product helps reduce costs, improve server utilization, and boost servertoadministrator ratios by automating all

the steps necessary to provision, configure and deploy your complete IT environment into productive use.

Responsibilities:

Experience with Maximo Database Configuration, Application Designer, & Workflow Management

Configuring MBO Relationships, Conditional UI manager, Domains, Custom Lookups and menus, Queries,

Workflow,KPI,Cron Tasks

Had experience with Maximo Migration Manager to support standard rollout environments (Dev>Test>Pre

Production>Production)

: Tivoli Service Request Manager 7.1

Project

Client : IBM, Austin, TX.

Duration & Title : January 2007 to April 2007, Senior Consultant

Environment : J2EE, XML, Ant, WSDL, Apache Axis 1.2, Web logic 9.1, web sphere 7, Eclipse, Tivoli Directory

Integrator 6.1.1, TADDM, TRC, Remedy ARS 6.2, 7.1 and &7.5,, HP Peregrine Maximo Enterprise

Adapter (MEA), TEC, Netcool/OMNIbus, BIRT, DB2, SQL server, Linux, AIX 5.3.

Description:

IBM Tivoli Maximo Request manager allows organizations to create service efficiencies reduce service outages and

streamline service desk operations by integrating asset, service and work management processes across the

organization.

Responsibilities:

Experience with Maximo Database Configuration, Application Designer, & Workflow Management

Configuring MBO Relationships, Conditional UI manager, Domains, Custom Lookups and menus, Queries,

Workflow, Escalations,Cron tasks.

Project : California Case Management System

Client : Deloitte Consulting, Santa Ana, CA.

Duration & Title : July 2006 to December 2006, Senior Consultant

Environment : Java, J2EE, JDBC, JNDI, Servlets, JSP,Struts,EJB, Weblogic 8.1, workshop 8.1,, XML, Ant,

Oracle10i,

Description:

California Case Management System is developed for Administrative Office of Courts (AOC), Sacramento and

will be used by all the county courts of the state of California, to manage Civil, Small Claims and Probate cases.

Responsibilities:

Developed the module for judicial related activities.

Developed and maintained the struts framework tag libraries/custom tags, strutsconfig files, tiles definition files

and web.xml.

Project : Lending Management Chordiants mortgage product suite

Client : HSBC, Chicago IL.

Duration : Mar 2006 to June 2006 and Senior Consltant

Environment : Java, J2EE, JDBC, JNDI, Servlets, JSP,JSF, EJB, JMS HTML,Chordiant 6.0,WebSphere 6.1,

RAD6.0, XML, Ant, Oracle10i, Rational rose.

Description:

The overall mission of this project is to improve the customer experience and enhance the efficiency of the loan

origination process within Centralized Sales. The current environment contains multiple standalone systems, requiring

multiple data entries, which is timeconsuming and prone to error. Responsibilities:

Developed workflows which invoked rules/services and used stubs to test workflow, routing and queuing.

Imported model from Rational Rose to form rules vocabulary

Analyzed use cases to identify rules and developed rules using the Chordiant Designer.

Project : eRepair

Client : AT&T, St.Louis, MO.

Duration : Oct 2005 to Feb 2006

Title : Lead / Offshore coordinator

Environment : Java, J2EE, JDBC, JNDI, Servlets, JSP, EJB, JMS HTML, WebSphere 5.1, WSAD, Struts 1.2, Tiles

framework, Hibernate 2.1,Springframework, XML, Ant, Teradata, DB2,FileNet Panagaon, Rational

rose, Toad 8.0,CVS,Quality Center 8.0.

Description:

eRepair is the SBC Online application that is focused primarily on providing consumer and small business customers

the ability to create and check the status of trouble reports online.

Project : JOL HR ONLINE

Client : Ford Motors, Dearborn, Detroit.

Duration : April 2005 to Sept 2005

Title : Lead / Onsiteoffshore coordinator

Environment : Java, J2EE, JDBC, JNDI, Servlets, JSP, EJB, JMS HTML, WebSphere 5.1, WSAD, Struts 1.1, Tiles

framework, Ant, Peoplesoft, Oracle 9i,XML, Rational rose, Toad 8.0,PVCS,TestDirector 8.0.

Project : Trade Collaborator [Integrated suite of software]

Company : Nextlinx Corporation, MD

Clients : Proctor Gamble (P&G), DERCO Aerospace, Panasonic, Scientific Atlanta etc.

Duration : Nov 2003 to March 2005

Title : Lead / Onsiteoffshore coordinator

Environment : Java, J2EE, JDBC, JNDI, Servlets, JSP, EJB, JMS, XML, (Oracle 9iAS(OC4j) /WebSphere

5.0/Weblogic8.1/Tomcat5) Running on Windows / Solaris, WSAD, ireport,MQSeries,

Project : Content Distribution System (CDS) V2.0

Company : Nextlinx Corporation, MD

Clients : FedEx Trade Networks, MD. Duration : Jan 2003 to Nov 2003

Title : Lead / Sr. Developer

Environment : Java 2.0, J2EE (JDBC, JSP, Servlets, EJB, JNDI, JMS), Weblogic 6.1, Oracle 8i, PVCS.

Project : Tradeflow Client : Expeditors

Duration : Nov 2001 to Dec 2002 Title : Senior Software Engineer.

Environment : Java, J2EE, JDBC, Servlets, JSP, Java Beans, Tomcat 3.0, Cocobase

Project : All Trade Assurance

Client : ABN AMRO, Chicago.

Duration : Feb 2001 to Nov 2001

Title : Senior Software Engineer.

Environment : Java, J2EE, JDBC, Servlets, JSP, Java Beans. ValiCert, PDF, Weblogic 5.1,

Oracle8.0

Project : International Shipping System

: sothebys.amazon.com, London.

Client

Duration : December 2000 to Jan 2001 Title : Sr.Software Engineer.

Environment : Java2.0, PowerBuilder7.0 with CTS3.0, JDK 1.5, JDBC 2.0,JDSK 2.1,Oracle8.0

Project : Export Linx

Client : Visual Reality, Bangalore.

Duration : Jun 1999 to Nov 1999

Title : Software Engineer

Environment : Java 2, Java Servlets, HTML, JavaScript, Oracle 8.0.4,Jbuilder

Project : www.commodityindia.com Foretell Capital Trust Pvt. Ltd, Bangalore

Client : Visual Reality, Bangalore.

Duration : Nov 1999 to May 1999 Title : Software Engineer / Developer

Environment : Active Server Pages, Sql server 6.5, IIS4.0, based on NT 4.0

Project : On line Internet Shopping

Client : Worthy Books, Sweet publishing Inc, Texas.

Duration : Apr 1998 to Oct 1998

Title : Developer

Environment : Microsoft Site server commerce edition3.0, Sql server 6.5,IIS4.0, MS wallet, Web trends

professional suite based on NT 4.0

Project : CDDIS

Client : Centre for Disease Detection, SanAntonio.

Duration : April 1997 to March 1997

Title : Developer

Environment : Visual cafe pro 2.0, JDK1.0, DBAnywhere &Oracle7.1.

Project : Dynamic Dispatch III

Company : Galaxy Software, Bangalore, India.

Duration : June 1996 to March 1997

Title : Developer

Environment : ClientServer Architecture. Power Builder, Oracle

Project : Sales Promotion System

Company : Galaxy Software, Bangalore, India.

Duration : Feb 1996 to May 1996

Title : Developer

Environment : ClientServer Architecture. Power Builder, Oracle

Contact this candidate