Chun Yin Leung (Kenneth)

Major in Psychology and Sociology (graduated in Fall 2014)

Apt 908, 200 Robert Speck Parkway, Mississauga, ON L4Z 1S3

Phone: 647-***-****

acr7ib@r.postjobfree.com

OBJECTIVE

I am a fresh graduate who studied Psychology and Sociology double major. Coming from the Chinese background, I am a trilingual speaking English, Cantonese and Mandarin at complete fluency. I also have extensive customer related experiences in the past, including receptionist, insurance agent, retail associate and other roles before. Currently, I am a proactive seeker for a full-time permanent career in the office environment focusing on the data entry, customer care and office management.

SKILLS

-Trillingual speaker : English, Cantonese and Mandarin

-Advanced Word, PowerPoint and Excel skills for data gathering and organization

-High emotional intelligence

-Event planning and coordinating skills

-Presentation skills

-Excellent social media promoting skill

-Outstanding hospitality skills

-Cash handling

-Product checking

EXPERIENCES & ACCOMPLISHMENTS

Insurance Agent 2013

Manulife Financial, Manulife Financial Center, 223-231 Wai Yip Street, Kwun Tong, Kowloon, Hong Kong

-Completed extensive training and qualified for the Insurance Intermediaries Qualifying Exam for Principles & Practice of Insurance (Paper I) and Long Term Insurance (Paper III)

-Calling and meeting with customers on daily basis to visualize their financial situations

-Providing insurance plans that best fit the customers

Receptionist 2011

The Liberal Party, 801 – 803 Manhattan Place, 23 Wang Tai Road, Kowloon Bay, Kowloon, Hong Kong

-Greeting incomers with smile and great customer care

-Managing inquiries in person, by email or phone calls

-Switchboard operator for directing lines to the correct person or department

-Book keeping and scheduling meetings with zero conflicts

-Created the Annual Performance Report of 2011 representing the achievements and future goals of the party

Retail Assistant 2010

Toys’ R Us, 311 Gloucester Road, Causeway Bay, Hong Kong

-Professional product handling

-Unpacking and organizing baby products for better visual marketing effect

-Greeting customers and providing product recommendations

-Participated in the Child Care Festival organized by the Hong Kong Convention and Exhibition Center and exceeded personal sales quota in the duration

Retail Assistant 2009

Toys’ R Us, 311 Gloucester Road, Causeway Bay, Hong Kong

-Advanced product organizing

-Greeting customers and explaining video console differences to customer satisfaction

-Participated in the Manga & Anime Expo organized by the Hong Kong Convention and Exhibition Center and exceeded personal sales quota in the duration

Cashier / Shawarma Maker 2015

Osmow’s Grill, 155 John Street, Toronto, ON

-Greeting customers and order receiving at high efficiency

-Cash handling and balancing without deficit or major errors

-Cleaning and tidying of the store whenever possible to ensure strict hygiene level

-Helped ordering for food and supply delivery while the manager was away

Waiter 2015

Asian Legend, 418 Dundas Street West, Toronto, ON

-Greeting customers and directing them to tables without hesitation

-Receiving orders and food serving with smiles towards increased customer satisfaction

-Cleaning and tidying of the restaurant whenever possible to ensure strict sanitation level

-Utensil sterilizing before serving to customers to guarantee high hygiene conditions

-Refilling supplies in the restaurant area allowing it to run smoothly and efficiently

Kitchen Helper 2008– 2009

Niagara Christian College, 2619 Niagara Parkway, Fort Erie, ON

-Food preparation and serving for fellow classmates with highest efficiency

-Dish washing and cleaning of the cafeteria to create pleasurable atmosphere for dinning

EDUCATION

University of Toronto – Mississauga, Ontario 2010 -2014

Honored Bachelor of Science (HBSc) and Honored Bachelor of Art (HBA)

Extracurricular Activities

Promotion Director for ECSA 2014

Promotion Executive for ECSA 2012 - 2013

Member for Psychology Club 2011 – 2014

OTHER INTERESTS

Snooker, GYM, snowboarding and movies

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