Yogeshkumar Patel, MBA

acr7f0@r.postjobfree.com

SKILLS PROFILE

•Adept knowledge of project life cycles and SDLC Methodologies such as RUP, RAD, Waterfall, and Agile/Scrum.

•Proficient in technical and business writing, business process flow, business process modeling, business analysis and testing various methodologies.

•Competent in creating Unified Modeling Language(UML) diagrams such as Use Case Diagrams, Activity Diagrams, Class Diagrams and Sequence Diagrams.

•Proficient in MS Outlook, particularly in scheduling meetings and managing executive calendars

•Proficient in MS Excel (Pivot Table, Lookup, Macros), MS Word, MS Project, MS Visio.

•Strong knowledge of Operating systems like Mac OSX, Windows XP, Vista as well as Windows 7 to 10.1.

•Self-starter attitude and ability to deliver deliverables as committed to clients.

•Strong written and verbal communication skills.

•Strong attention to detail and extremely well organized.

•Able to deliver multiple tasks within budget and in alignment with department's strategy.

•Ability to work well independently and in a team environment.

•Comfortable working in a fast-paced environment.

•Strong analytical and problem solving skills.

EDUCATION

Post Graduate Studies in Accounting Dec 2015

Davenport University- Grand Rapids, MI

Master of Business Administration Dec 2014

Davenport University- Grand Rapids, MI

Bachelor of Business Administration Dec 2014

Davenport University- Grand Rapids, MI

EXPERIENCE

Merchandising Apr 2015- Sep 2015

The Home Depot- Chicago, IL

•Developing annual, quarterly, monthly strategic product roadmaps and tactical project execution plans for merchandising operations across the store-front. Objectives include growing/optimizing revenue, personalized customer experience, cross channel promotions/discounting, promoting loyalty and retail partnership programs.

•Focused on flawless daily execution of customer experience, merchandising operations, marketing and discounting programs while developing communications to share business health metrics cross functionally with executive, content, branding, customer service, marketing and CRM teams.

•Establishing KPIs to analyze past and current revenue, promotions spend, customer experience and traffic with an objective to identify key trends and behavior patterns for opportunities to implement new and/or improve current operations, customer-experience, merchandising, marketing and promotions.

•Responsible for strategic development and operational excellence of all the major social media platforms and marketing campaigns. Equipping the customer facing channels for a more personalized, cross channel integrated and customer driven experiences.

Specialty Pharmacy Representative Nov 2014- Jan 2015

CVS Health Specialty Pharmacy- Mount Prospect, IL

•Benefit Verification for customers in need of Specialty/Biotech therapies (Pharmacy, Medicare, Medicaid, Major medical)

•Maintaining and strengthening relationships with pharmaceutical companies, insurance companies and prescribers to ensure that we maintain the status of being their preferred provider as their single point of contact.

•Synergistically functioning with clinical staff to ensure clienteles' concerns and queries are addressed.

•Coordinated copay assistance successfully to retain clientele.

•Actively assisted in writing business requirement documents, functional requirement documents, use case documents and software requirements specifications for a newly implemented system.

Business Analyst Intern Jan 2013- Nov 2014

Jackson Park Hospital- Chicago, IL

•Synchronize with Business and IT teams to gather and produce detailed requirements and functional specifications to be utilized by the technical team during system configuration and build process

•Gather requirements using elicitation techniques, document analysis, requirements workshops, site visits, business process descriptions, use cases, scenarios, business analysis, SWOT analysis, gap analysis, risk mitigation, task analysis and workflow analysis.

•Working closely with Sr. BA on UAT to gather user experience and pass the feedback to the development team.

•Assisted in Coordinating with Business team in the initiation, planning, and delivery of projects and work streams

•Write technical design requirements and identify the best design and development strategies.

•Defining and developing business requirements for new projects and System Development Life Cycle (SDLC) planning.

•Assisting the Project Manager during new project requirements & ensure the project is finished within the given timeline.

•Generating weekly reports, completing assigned project tasks and escalating issues during requirements gathering to Project Manager.

Customer Service Associate Oct 2012- Dec 2012

Dunkin Donuts- Roanoke, VA

•Operated a point-of-sales cash register for cash, credit and debit transactions

•Ensured the proper rotation of products by adhering to first in first out(FIFO) standards of rotation

•Followed the product production schedule and ensured all necessary products and supplies are adequately stocked and available at the prep area

•Monitored all food products to ensure safety and the highest level of quality standards

•Provided customers superior dining experience by maintaining high standards in all food prep and guest service areas

Warehouse Associate Mar 2012- Jul 2012

TJ Maxx- Roanoke, VA

Duties included loading, unloading, sorting, product selection, stocking, transporting and display staging of goods

Adhered to company’s correct methods and procedures, while also encouraging other associates to do the same

Unboxed and assembled products for clients as well as the sales floor

Introduced a new and efficient method of unloading vendor trucks to reduce company cost for extended truck stay hours

Was a section leader and reported directly to the store manager

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