Robin Sullivan

***** ****** ****** **. #*

Austin TX 78758

Phone 512/964-4242 email acr7a6@r.postjobfree.com

Qualifications & Professional Skills

Employee Relations Benefits and Training - Customer Satisfaction Representative - Legal Liaison (administrative production Music use licensing memberships Meetings Director Planner - Donations Acquisition and Charitable Events- Volunteer Coordinator - File Clerk (Numerical and Alpha) - Audio recording and playback - Photographer (Digital / Film)

Work History

Internal Revenue Service Austin, Texas $13.47/hr

Clerk Feb 2010 current

Receive customer orders for document retrieval - Sort and file (alphabetic or numeric) Taxpayer materials - Retrieve documents in timely manner - maintain a standard performance requirement - Return documents to the correct folders - Report inconsistencies to other units- Attend all educational seminars completing computer assignments on schedule - Exceed standard performance in all areas of the job related duties- Complete documents required personal records Maintains a regular and predictable work schedule - Communicate on an intermediate level with others (internal or external) to provide, exchange, or verify information

Gattis Great Pizza Austin, Texas $10.00/hr

Call Taker Sept. 2008 Oct. 2009

Complete calls placing orders in the required time frame – Follow scripts informing customers of the menu and specials - Input orders using online ordering system – Resolve customer grievance issues. and escalations –Exhibit company standards to achieve customer satisfaction - Improve customer experience suggesting new items to complete the meal-Implement new ideas that improve center productivity – Work efficiently to improve production .

Starwood Hotels Austin, Texas $15.00

Customer Contact Representative Feb 2007 Oct 2007

Process 100 + calls daily – Control the tone of the call so it results in a Starwood reservation. - Introduce about hotel services and amenities to increase satisfaction - Incorporate branding elements created for each of the Hotel Chains.- Confirm details of existing reservations and verify modifications – Listen and understand the guests - Communicate clearly by phone and email.

Volt Temporary Austin, Texas $10.50

Customer Service Representative Sept. 2005 ` Feb. 2007

Represent APPLE as initial contact – Provide exceptional customer service – Deliver accurate information detailing Apple Care repairs via Chat and Email and phone– Access multiple applications for thorough product tracking and professional services -Escalate critical and issues - Handle inbound calls in a courteous and timely manner – Demonstrate proper use of grammar and verbal skills – Complete customer issues with “First Call Resolution”

Master the technique to remove malicious programs from Windows– Explain these steps to users of all levels- Address all customer concerns in one call - Incorporate interviewing techniques that ease the gathering personal information

Yellow Cab, Austin, Texas $8,.50

Call Taker Feb 2004 Apr 17, 2005

Provide, exchange, or verify information with callers - Answer inquiries, address issues,and resolve problems and complaints - Screen and determine eligibility for (Special Transit Systems) - Register STS information into STS database - Transcribe caller location into system creating a trip itinerary and assigning a driver - Research and relay directions to drivers that are unable to locate a passenger - Record changes or cancellations to passenger orders. - Answer incoming calls in a timely professional manner. Authorize escalation of passenger calls that are unable to be handled by call takers.

Agency for the Performing Arts, Los Angeles, California $12.00

Exec. Asst /Asst Office Manager Sept 2000 Mar 2002

Provide high-level administrative support to Office Manager and CEO - Prepare statistical and departmental quarterly reports- Fulfill request from order and information forms- Generate executive travel and expense reports-Own actions of the executive office-Deliver incoming personnel information to insurance and government entities for the Office Manager -Maintain confidential personnel and client records - Upkeep client guild and association memberships and contracts- Train administrative staff of company procedures and policies -Prepare company promotional materials- Edit scripts for submission- Contact venues and promoters for company ticket requests and guests. Issue and enroll in benefits,insurance and 401K - Submit employee tax information - Report box office receipts. Submit industry ticket buys and guest list with venue box office

Digital Entertainment Network, Santa Monica, California $17.00

Business and Legal / Licensing Manager Sept, 1998 July 2000

Deliver cue sheets for production team, record companies and royalty distributors-Create a filemaker pro database for music licensing information- Prepare expense reports for Business and Legal department - Negotiate a fair price for music use in on line programming- Make sure that all parties are aware of the policies and procedures required by the legal department- Analyse production reports to make educated business decisions and optimize resources.

•Typing Speed: 45 Words Per Minute

• Personal Computers (MAC and PC, Tablets, Laptops Smartphone -ios, Android & Windows)

Word Processing Software (Word, Open Office. WordPerfect, Microsoft 365)

• Graphics or Drawing Software (Photoshop, Draw, Pagemaker)

• Presentation Software (PowerPoint, Flash, etc)

• Spreadsheet Software (Calc, Excel, Quicken etc)

• EMail Software (Outlook, Thunderbird, AoL, Gmail, Mail)

• Internet Browser (Internet Explorer, Firefox, Opera, Chrome, Netscape. Safari)

• Peripheral Devices (Scanners, Printers, Cameras,Recording Devices)

External Storage ( Flash Drive - Clouds - External Hard Drives)

• Utility Software (AntiVirus,,Malware, File Compression, etc)

• Web Design Software (RapidWeaver,Fetch etc) •

Education /Training

Texas State University San Marcos, Texas

Major: Communications GPA: 3.75 72 credits

Austin Community College Austin TX

Commercial Music Management 3.8 overall Completed the program

References Upon Request

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