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Customer Service Manager

Location:
Tampa, FL
Posted:
October 27, 2015

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Resume:

Donna Walker Donna Walker

**** ******* **** *****, *****, Florida, 33614

813-***-**** acr79k@r.postjobfree.com

Career Highlights:

Courtesy Chrysler Dodge, Brandon, Florida, (July 2014 to March 2015)

Warranty Administrator:

Daily auditing and processing of warranty claims for Dodge, Chrysler and Jeep. Invoicing/flagging tickets, weekly payroll for technicians. Reconciliation of accounts receivable schedules and training of technicians, service advisors, an assistant to ensure that thay are in compliance with the polisy and procedues required by the manufacturer.

Morgan Automotive Group, Wesley Chapel, Florida, (June 2012 to December 2013)

Warranty Administrator:

Daily auditing and processing of warranty claims for General Motors, Honda, BMW, and Toyota and JM&A extended warranty. Reconciliation of accounts receivable schedules and training of ASMs, technicians and managers to ensure that they are in compliance with the policy and procedures required by the manufacturer. Daily posting of credit memo's, and posting of journal entries to the appropriate accounts. Cashiering, service advising, and customer service daily as needed.

Stingray Chevrolet, Plant City, Florida (June 2010 to September 2010)

Warranty Administrator:

Processed warranty claims for all General Motors vehicle lines, reconciliation of accounts receivable schedule, invoicing/flagging tickets, weekly payroll for technicians and miscellaneous secretarial duties to include cashiering, multiline telephone systems, printing, faxing, etc.

Mazda North America (Two Roads Staffing), Los Angeles, California (November 2010 - March 2011)

Warranty Field Auditor (contractor):

Performed auditing of Mazda dealerships to ensure compliance with Mazda policies and procedures. Met with dealership management teams to acquire the paperwork targeted for audit, discuss possible solutions to problems, provide training to warranty staff regarding policies and procedures and examine dealer paperwork for discrepancies. Provided daily reporting to Mazda on results and met with dealer principals to discuss audit results and areas needing modification or improvement. Completed an intensive detailed report of audit findings and conducted exit conferences with Regional Manager, District Manager and Dealer Principal. Daily use of Microsoft Excel (2007), Microsoft Word (2007), e-copy and meeting place.

Recognized by dealer principals for the highest levels of fairness and professionalism.

University Chevrolet, Tampa, Florida June 2008 - November 2008 (and June 2002 - December 2006)

Warranty Administrator/Office Assistant

Processed warranty claims for Chevrolet, Suzuki and Mitsubishi, accounts receivable, reconciliation of AR schedule, invoicing/flagging tickets, setting service appointments, daily cash balancing/reporting, bank deposits, hiring/training cashiers, technician payroll and miscellaneous secretarial duties to include multiline telephone systems, printing, faxing, etc. Post ledger and journal entries, post and collect NSF checks, warranty receivables, reconcile credit card and cash payments and making deposits for multiple dealer locations as well as review and reconcile service and parts schedules.

Reversed large negative AR.

Managed service department in absence of regular manager.

Created and performed data entry to MS Excel Advisor Performance reporting system.

Employed at dealership on two separate occasions.

Processed extended warranty claims for GMPP, Fidelity and other extended warranty plans.

Jaguar of Tampa, Tampa, Florida January 2007 - June 2008

Warranty Administrator:

Processed warranty claims for Jaguar, Aston Martin and Saab, reconciliation of accounts receivable schedule, invoicing/flagging tickets, weekly payroll for technicians and miscellaneous secretarial duties to include multiline telephone systems, printing, faxing, etc.

Performed duties as service writer.

Completed Jaguar Warranty Administrator course in Atlanta, GA

Performed customer service follow up calls.

Processed extended warranty claims for Fidelity and other extended warranty plans.

Daewoo of Tampa, Tampa, Florida August 2001 - May 2002

Service Manager

Performed all duties related to managing Service and Parts Department to include setting appointments, dispatching work, hiring/training, ordering parts and maintaining inventory, warranty processing, invoicing work orders, account reconciliation and bank deposits.

Ran Service and Parts Departments until an assistant could be found.

Jim Norton Isuzu, Subaru, Suzuki, Tulsa, Oklahoma August 1999 - August 2001

Warranty Administrator/Office Manager

Processed warranty claims for Isuzu, Subaru and Suzuki, reconciliation of accounts receivable schedules, invoicing, daily cash reports, bank deposits, hiring/training and supervising cashiers and miscellaneous secretarial duties to include multiline telephone systems, printing, faxing and other tasks.

Reversed $90K negative AR balance in three months.

Performed A/R, A/P, payroll, benefits and data entry in Reynolds & Reynolds and Mitchell System.

Promoted to Office Manager for Collision Center.

Racer s Edge, Tucson, Arizona January 1998 - August 1999

Office Manager

Performed accounts payable, accounts receivable, daily sales reporting, bank deposits, business taxes, ledger entries, payroll/benefits and other office management duties.

Daily experience with MS Word and Excel.

Daily experience with QuickBooks data entry and reporting.

Skills:

MS Office Suite to include MS Windows, Excel, Access, PowerPoint, Outlook and Publisher in all versions.

ADP, Reynolds & Reynolds, Mitchell System, UCS and DealerTrak backoffice management systems.

WordPerfect, MS Explorer, QuickBooks.

Operating Systems to include Windows 3.1 - Windows 7.

Excellent data entry skills to include 10 key by touch.

Strong telephone skills and superior customer service skills.



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