SANDRA MONTEAGUDO

**** ******** ****** *-****: acr6t0@r.postjobfree.com

Duarte, CA 91010

626-***-****

OBJECTIVE

A management-level position or an individual contributor role within a progressive company or organization which offers significant challenge, responsibility, and the opportunity for continued career growth. HIGHLIGHTS OF QUALIFICATIONS

● Has ten years of top, diversified experience.

● Strong background in management, operations, project management, staff training and development, employee engagement, risk management, policy and procedural development, report preparation, regulatory compliance, timekeeping/payroll, and customer relations.

● Hard-working and driven, while highly-experienced in all aspect of day to day organizational operations, and is proven in managing smooth and efficient operations.

● Computer knowledge: Windows, Word, Excel, PowerPoint, Visio, Outlook, and other systems.

● Excellent organizational and people skills.

● Strong customer service and communication skills.

● Metric and quality driven team player that thrives in a busy, fast-paced working environment.

● Bilingual, speaking English and Spanish fluently. PROFESSIONAL EXPERIENCE

BANK OF AMERICA (Legal Order Processing Department), Los Angeles, California Assistant Vice President/Operations Team Manager (2010-2014) Responsible for managing Levies and Attachments and Operations Support teams, staff training and supervision, intake and distribution of complex legal orders, monitoring and reviewing escalated cases, facilitating case resolution, staff evaluation, and overseeing funds distribution. Oversaw the processing of complex legal orders, which included garnishments, levies, seizure warrants, temporary restraining orders, and orders from the court system.

Managed an operation which encompassed a staff of 10-30, and saw all individuals to their maximum potential.

Designed and implemented new employee training programs which played a key role in unit productivity.

Handled escalated calls from customers and business partners. BANK OF AMERICA (Legal Order Processing Department), Los Angeles, California Assistant Vice President/Litigation Specialist (2005-2010) Responsible for managing departmental operations, conducting complaint investigations, compiling investigation information, coordinating the retrieval of account records, interviewing witnesses and case principals, and report preparation. Coordinated the research, analysis, and investigation of legal complaints and lawsuits filed against company by customers and other parties.

Worked with in-house and outside counsel in the resolution of a myriad of legal disputes and situations.

Dealt with a large and diverse caseload (more than 150 cases), and was integral in significant loss prevention. EDUCATION

English Major, Instituto Meyer, Bogota, Colombia

English Major, National University – School of Languages, Bogota, Colombia

High School Diploma, Institute Lisieux, Bogota, Colombia SPECIAL TRAINING

Excel Fundamentals, Visio 2010 Essentials, Business Continuity and Contingency Plans, Business Process Management, Workplace Safety Compliance, Consumer Accounts Fraud Protection, Global Finance Crimes, Anti-Money Laundering and Economic Sanctions, Accounts Payable/Receivable, Supply Ordering/Inventory, Preventing Workplace Harassment, Making Compensation Decisions, and Managing and Communicating Change. References available upon request