John Dudley

**** ********* ****, *******, ** ****6

919-***-**** acr6ko@r.postjobfree.com

OBJECTIVE

Seeking a position within the Information Technology field with a well-established organization that has outstanding growth opportunities where a background in customer service, problem solving, and analytical ability will be valued.

SKILL SET

Knowledge of computer security

Strong communication skills

Self-motivated

Strong analytical & troubleshooting skills

Strong time management skills

Attention to detail

Implementing policies and procedures

Team oriented/Team player

Results/goal oriented

Handle/diffuse difficult conversations

Manage, train, and mentor

Healthcare experience

Exceptional writing abilities

Knowledge of computer systems

Customer service excellence

WORK EXPERIENCE

Dish Network Raleigh, NC 2012 – Present Position: Field Service Specialist

Issued daily routes that consisted of a variety of jobs including new customer installations, trouble calls, system upgrades, and dish relocations. Installed and set up satellite dishes and receivers. Accurately aligned satellite dish antenna for optimal reception. Performed wireless network installations including, modem and router setup and configuration, running of CAT5 cable if necessary, and terminating of CAT5 cables. Setup and educated customer on wireless network security. Comfortably and effectively communicated with and trained customers on proper operation of satellite system. Navigated in varying spaces, heights, and worked in all types of weather.

Duke Urgent Care Durham, NC

2004 – 2011 Position: Medical Assistant

Worked interdependently with other health care professionals to provide quality health care to the patient. Measured and recorded vital signs. Performed and documented patient interviews, history, and chief complaint. Provided patient education concerning office policies, medications, management of diseases, home treatments, and special diets. Prepared patients for examinations and performed routine screening tests. Assisted the physician with exams and minor office surgery. Performed phlebotomy and collection of other lab specimens. Performed waived lab tests and CBC. Ran quality controls on Coulter and performed CLIA biannual quality control tests. Performed EKGs. Prepared and administered medications and IVs with physician’s authorizations. Performed wound care and suture removal. Maintained supplies, equipment, and sterilization of instruments. Adhered to OSHA and HIPAA guidelines and policies. Performed accurate, legal, and ethical documentation at all times.

Durham County EMS Durham, NC

2003 – 2004 Position: EMT-Intermediate

Made medical decisions based on the assessment of patients that were sick or injured. Gave appropriate medications based on assessment and predetermined protocols. Communicate with emergency room physicians for instructions beyond standing orders. Drove emergency vehicle safely and expediently to 911 calls and transported patients to hospital.

Knightdale EMS Knightdale, NC

2001 – 2003 Position: EMT (Volunteer)

Assisted paramedic with the treatment of patients that were sick or injured. Drove ambulance to and from 911 calls for help. Performed daily inventory of ambulance supplies, including medications and other supplies.

Alcatel USA Raleigh, NC

1997 – 2002 Position: Test Technician

Test and troubleshoot high speed asynchronous digital subscriber line (ADSL) internet equipment from system level down to component level. Communicated with test engineers for process improvements and ways to reduce cycle time throughout the testing process. Leader of continuous improvement time. Reduced cycle times by 40%. Decreased bone pile rejects by 65%.

EDUCATION

University of Phoenix September 2014

Degree: Bachelor of Science in Information Technology with concentration in Advanced Networking

DeVry Institute of Technology June 1991

Columbus, OH

Degree: Associates of Applied Science in Electronics Technology

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