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Test Cases Customer Service

Location:
United States
Salary:
85,000-95,000
Posted:
October 24, 2015

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Resume:

John Henry Farmer Jr.

**** ********* **** *************,**.404-***-**** acr66o@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

•Over 7 years of experience in Software Quality Assurance in Agile, and Scrum environment with expertise in manual and automated testing of various Web based and Client Server applications. Extensive knowledge of back end testing metholodgies in BRM and CRM systems.

•Experience in developing Test Plans, Test Cases based on business requirements using agile methodology (software development life cycle).

•Experience in various testing methods like Functional, System, Regression, Security and UAT testing.

Experience using SDLC Guidelines for Performance Testing using Performance

Center with ALM 11.5

•7 years of experience developing SQL queries for backend data validation using SQL command statements.

•HP Quality Center Defect/Bug tracking system with the use of tools like Mercury’s Test Director/HP Quality Center, QTP and Sprinter automated tools.

•Experience in Black Box and white box testing techniques.

Technology Summary

Languages

C, C++, VB, VB Script, Java Script, HTML, XML, SQL, PL/SQL, Python, Ruby

OS

Windows, Unix

Design tools

Microsoft

Databases

MySQL, MS-SQL Server, MS Access, Oracle

QA Tools

HP Quality Center, QTP v.9.x to 10.x, HP ALM, Sprinter

Applications

BRM, CRM, Soap UI, Open Script

Qualifications

Verizon Telematics Dunwoody, GA. (4/2013-Present)

•Designing computer scripts for automated testing of web based application developed in java, while using agile methodology for testing purposes.

•Writing test defects and reporting progress to the QA managers,PM and BA Development lead and team using Hp quality center.

•Execution of test cases, test builds through the integration and the regression environments Black box, white box testing while working in Agile environment.Consultation with clients regarding execution of manual and automated testing schedules while coordinating efforts with Qa team.

•Root cause analsys and defect assement while working with technical lead and devoplers to find and fix issues with applications during working sessions.

Taylor and Johnson Atlanta,Ga. (1/2013- 4/2013)

QA Analyst.

•Designing computer scripts for automated testing of web based application developed in java, while using agile methodology for testing purposes.

•Writing test defects and reporting progress to the QA managers, Development lead and team using Hp quality center.

•Execution of test cases, test builds through the integration and the regression environments Black box, white box testing while working in Agile environment.

•Consultation with clients regarding execution of manual and automated testing schedules while coordinating efforts with Qa team.

Ciber,Tampa, Fla. (9/2011- 11/2012)

QA Analyst

•Writing test-plans and test-cases for global clients in accordance with the business requirements.

•Execution test cases, test builds through the integration and the regression environments Black box, white box testing.

•Sharing test defects and progress to the QA managers and team using Hp quality center.

•Performing the Back-End testing to ensure data consistency on front-end by writing and executing SQL queries on the Oracle database.

•Involved in testing the new or upgraded versions of applications by testing their functionality and compatibility against all other applications.

•Mapped the Requirements and test cases using Quality Center for traceability matrix

•Participating in Weekly status meetings.

•Using Quality Center to develop test scripts, test step, executes test steps, defect validation and tracking.

•Appling the data driven methodology to perform the automation. Implemented Standard, Bitmap, and text, table checkpoints to validate the actual and expected objects on web screens.

•Completing backend testing and regression testing once a error has been identified to make sure developers have not caused any new problems inside functionality of the software.

Comcast Corp., Alpharetta, Ga. (6/2008-5/2011)

QA Analyst

Responsibilities:

•Reviewed Business Requirement Document (BRD), Functional Requirement Documents (FRD) and prepared Test Plan and Test Cases.

•Involved in designing process/ methodology developed test cases, use case and testing scenarios for new web based software and technology.

•Helped document Test Requirements and Test Plan using Test Director to track the stakeholders requested enhancements and changes.

•Closely interacted with software developers to understand application functionality and navigational flow for manual testing.

•Performed manual security testing by ensuring that the system only allows users to perform authorized functions

•Extensive experience in executing Manual Test tasks in backend testing use of Unix platform commend to error statement.

•Tested the web pages manually as well as using automated tools like QTP. Developed and executed SQL Joins like Inner join, Outer joins while testing from multiple tables, Identifying familiar and not familiar data and retrieving data from tables.

•Experienced to Functional, Integration, Smoke and Sanity testing with Backend testing.

•Performed Black Box and White Box testing.

Environment: HP Quality Center, QTP, SQL Server, Clear Quest, XML, MySQL, MS Office Suite, MS Project, Visio

Verizon Enterprise Solutions/TRC, Alpharetta, Ga. (12/2007-5/2008)

Customer Service Analyst / QA Tester

Responsibilities:

•Maintained current policies and procedures, trained new associates, compiled information for the morning voice critical report, distributed the report, and participated in daily conference calls.

•Analyzed Business Requirements and Developed Test Plans, Test Cases and generated Test Scripts.

•Used Quality Center to write the Test cases, Test execution, Defect tracking and reporting.

•Prepared the traceability matrices to fill the gap between the requirements and the test cases covered.

•Conducted System Testing, GUI Testing and Cross Browser compatibility testing during the releases and interacted with the developers to resolve any technical issues.

•Performed manual and automation testing on various parts of the application and used QC for bug tracking.

•Created and executed Manual Test scripts to verify complex system requirements and database testing. Transaction Verified through Data Verification of Backend Database using SQL Queries through Toad.

Environment: Win XP/2003 Server, AIX, Linux, Quality Center, QTP.

Reference: Available upon request.

Available for Relocation & Travel



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