**** *.*. **** ***

Miami, FL *****

Phone 786-***-****

Email: acr63o@r.postjobfree.com

Angel Sosa

Objective

The opportunity to use my strengths to assist a well established company achieve its financial goals, while seeking an opportunity for career growth at the local and/or regional level.

Professional experience

07/2015 - Present ARMSTRONG EQUIPMENT Miami, FL

TEREX Aggregate Equipment Inside Sales

Promote sales with existing and new customers base. Create, reply, and follow up on customer quotes.

To help instill a culture of "Total Customer Service".

02/2012 - 05/2015 NORTRAX, INC. Miami, FL

JOHN DEERE Service Manager

Oversee and schedule operations for a $1.8 million annual sales, service and maintenance department.

Hire and termination of service personnel.

Open, quote, prioritize, and invoice internal, factory warranties, and customer work orders.

Up selling labor and parts by recommending to customers necessary repairs that would prevent unscheduled or catastrophic failures causing further downtime and higher operating cost.

Purchase shop supplies, and all shop tools and equipment, including Service Trucks, with the management and inventory control of.

Instill "Safety First" in all aspects of operation in the shop and the field.

Assure quality of work and customer service.

Schedule certification trainings of all Service Technicians.

Prepare and adhere to yearly budget.

Profit and loss responsibility.

08/2006 – 02/2012 MCM, LLC Miami, FL

Fleet Manager

Manage and coordinate operation and maintenance activities of a $14 million fleet of heavy equipment, vehicles, small equipment, and tools.

Hire and termination of personnel for local and remote global sites including; District Equipment Managers in Texas and Panama, Service Technicians, drivers (fuel and lowboy), Administrative Assistants, and Equipment Coordinators.

Responsible for meeting DOT, OSHA, and crane safety regulations.

Responsible for inspecting and evaluating entire fleet for purpose of purchase and/or disposal of new, used, rent to own, private owners, dealers, or auctions. Negotiating purchase and sell price with vendors or leasing agents, banks, to ensure best finance deal.

Responsible for market analysis in preparing rates to charge for equipment by producing accurate historical hourly ownership and operating cost.

Prepare and adhere to yearly departmental budget.

Managing exact recording of expenses and analyzing purchase and repair costs to control expenditure, working directly with CFO.

2002 - 2006 KELLY TRACTOR CO. Miami, FL

CATERPILLAR Parts & Service Sales Representative

Address urgent client needs for Kelly Tractor customers in dealing with parts, service, field tech, accounting and other departments.

Assist over 300 customers in Miami-Dade and Monroe, including private contractors and all governmental agencies, to achieve peak performance for the lowest cost, from their new or used Caterpillar equipment.

Promoting and passing on Sales leads to Territory Managers.

Help customers implement Preventive Maintenance planning, oil & fluid sampling including teaching customers how to do it correctly themselves per Caterpillar standards. Sell Kelly Tractor services, including any type of minor or major repairs, along with Preventive Maintenance Plans.

Measure undercarriage wear and help customers to manage their track equipment by recommending service and/or parts replacement.

Parts Counter Salesman

Everyday sales at the parts counter.

1991 – 2002 C & N SUPPLY GROUP, INC. Medley, FL

As President/Owner founded and managed all aspects of business of Parts Sales for the export of replacement parts for heavy equipment and forklifts to sales of $500,000.00 per year. Selling and representing such lines as Fiat Allis, Komatsu, John Deere, Toyota, Hyster, Clark, Detroit Diesel, Cummins, Terex, and Allison.

1985 – 1991 U.S. AIRMOTIVE, INC. Miami, Fl

Inside Sales/Export Sales - Identifying, quoting, selling and ordering forklift parts for customers. Frequent travel to Puerto Rico for retention and new business development. Assigned to all export accounts in the Parts Dept.

1983 – 1985 CASPER ENGINEERING CORP. Miami, FL

Parts Manager - Handled client requests for quotes for Allis-Chalmers/Fiat-Allis Construction Equipment, Cummins, Detroit Diesel, and Onan Diesel Generator Sets for private customers, export, and governmental agencies. Participated with the Sales Department in preparing quote bids for Generator sales to Electrical Contractors per spec requirements and for export from 30 to 250KW.

1980 –1983 DIAZ GLASS & MIRROR Miami, FL

Installer, Apprentice glazier.

Accreditations

John Deere Service Manager Certification

The John Deere Service Manager Certification course is comprised of 136 credits covering topics in Process and Resource Management, Service Management Profitability, Product Support Leadership, and IT4-Engine Emission Regulations among others. Completed 128 of 136 required credits.

AEMP’s CEM Accreditation (Certified Equipment Manager)

The CEM credential signifies advanced experience and knowledge in all

areas of fleet management. To achieve this goal, it’s candidates must

master and pass a competency test in 17 areas; Benchmarking; Customer

Service; Employee training; Environmental requirements as they apply to

fleet management; Financial management; Human resources; Life cycle

analysis; Negotiations; Outsourcing; Parts management; Preventive

maintenance; Risk management; Safety; Shop/facilities management;

Specifications; Technology; and Warranty and performance guarantees.

AEMP Education Committee Member

Teach Parts Management, Technology, Negotiations courses at semi-annual

symposiums.

OSHA 10

The OSHA 10 hour construction industry course is a comprehensive

safety program designed for anyone in the construction industry.

MSHA Certification

Mine Safety and Health Administration Certificate

Caterpillar Masters Elite Program

CATERPILLAR, INC Peoria, IL

The CATERPILLAR Masters Elite program is a training program for Product

Support Reps conducted at the factory in progressive levels. Completed

90% of Level 1 courses and various Level 2. Courses completed are:

Undercarriage Management

Basic Hydraulics

Basic Engines

GET (Ground Engaging Tools) Levels 1 and 2

CTS (Custom Track Service), both Basic and Advanced Courses

Time Management

EMA (Equipment Manager Assistant/Product Link)

Parts Store, The Electronic Salesman

Habit of Selling

Habit of Negotiation-Selling

Confrontational Skills

Sexual harassment in and out of the workplace

Education

BA Marketing

18 credits short of Bachelor’s Degree in Marketing

1978 - 1981 Miami Dade Community College Miami, FL

1977 – 1978 San Jacinto College Houston, TX

Languages

English, completely fluent in verbal and writing skills.

Spanish, completely fluent in verbal and writing skills.

Translation to and from English, written and simultaneous verbal.

Community activities

Lector, St. Brendan Catholic Church. EMMAUS Men’s Catholic Retreat Group, St. Brendan’s. Coach, Youth Basketball, St. Brendan’s Athletic Association. Assistant Scout Master-Boy Scouts of America Troop 384, St. Brendan’s Catholic Church.

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