Quentella Anthony

Orlando, FL acr5zt@r.postjobfree.com 407-***-****

www.linkedin.com/pub/quentella-anthony/6/539/726/

SKILL SUMMARY

Technology Professional with diverse experience building and maintaining client relationships in cellular telecom space. Successful ability to manage projects, prioritize competing tasks and effectively work under pressure. Deadline-driven and goal-oriented team player. Effectively communicates complex matters to executives or non-technical audiences. Strong writing skills, emphasis in creation process, root cause analysis and customer service.

PROFESSIONAL EXPERIENCE

Edge Dynamic Human Solutions, Longwood, FL

Technical Recruiter Jan 2014 – Present

Technical Recruiter for Power Industry clientele. Successfully place engineers, all disciplines, including Mechanical, Electrical, Chemical, Nuclear, and welding fields. Also proficient in IT assignment; Software Engineer, Web Developers, Administrators and Cyber Security. Process entails, recruiting, interviewing, background checks, up until start date.

Full lifecycle recruiting. Candidate processing from beginning to end.

Maintain relationship of highly experienced candidates looking for relocation, and placement.

Placement of local and international candidates.

Interview prep, phone screens, advisement and assignment cancellation notification.

SPRINT, Maitland, FL – 2001-2013

Network Service Manager, South Region 2008 – 2013

Program / Project Managed network account of six high visibility customers, and managed service assurance including cell monitoring, outage reporting, analysis and RFP participation for Jabil Circuits, CSX Locomotive, Church of Scientology, RF Micro Devices.

Created troubleshooting process resulting in increased productivity and decreased process costs.

Coordinated project meetings of pertinent internal teams for Sales and Network Implementation projects.

Monitoring of cell sites via network tools, checking red, yellow, green status during outage.

Maintained quarterly network availability numbers ensuring compliance with industry standards.

Delivered network account presentations to Director and Executive level customers securing accounts.

Project management of new product rollouts including Custom Networks and Sprint Direct Connect.

Managed product outages on 24/7 cycle resulting in increased productivity and decreased downtime.

Delivered status updates from technical fix agents to customers ensuring maximum revenues.

Participated in new systems and tools integration.

Manager, South Region National Engineering Tech Support 2006 - 2008

Managed tier II regional technical support team of ten direct reports, managed network related customer affecting issues until resolution, including engagement of internal fix agents and third party relationships, and established departmental objectives tying group performance to the corporate goals and values.

Directly oversaw team of 11 employees.

Measured performance of South NETS Team resulting in decrease of customer complaints.

Managed multiple specialized teams with separate functions ensuring compliance and productivity.

Sr. Network Trouble Specialist, South Region 2001 - 2006

Liaison between high profile corporate clients and engineers in order to resolve escalated service issues within aggressive deadlines.

Created and implemented national process for the NETS support of 2004-2006 Nextel Cup NASCAR seasons securing future business and lucrative client accounts.

Maintained Engineering Maintenance schedule for timely notification of service affecting maintenance for over 30 prominent customers covering 11 states ensuring compliance.

Composed quarterly Network Solution availability report, including site uptime, and analysis of planned and unplanned maintenance resulting in increased revenue and productivity.

Traveled to NASCAR events, supporting Sprint Sales and Engineering staff to receive, manage and resolve on-site network issues, including monitoring, testing, and unit delivery, resulting in decrease costs and ensuring customer satisfaction.

EDUCATION

Masters of Arts, Human Resources, Rollins College, Winter Park, Florida

Bachelor of Arts, Journalism, Michigan State University, East Lansing, Michigan

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