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Customer Service Representative

Location:
Summerville, SC
Salary:
10.00hr.
Posted:
October 20, 2015

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Resume:

DARLENE H. YOUNG

*** ****** ****** ****: 843-***-****

Summerville, SC 29483 Cell: 843-***-****

Email: acr5nr@r.postjobfree.com

SUMMARY

Experienced office assistant professional, skilled in Windows, Microsoft Word, Excel, multi-tasking,

phone triage, typing, faxing, filing, scanning, ten keys, copying, and credit card machines. Focused, organized,

conscientious individual, motivated self-starter, with meticulous attention to detail, aptitude to learn and quickly

utilize new skills. Dependable trustworthy, customer service oriented individual. Core strengths include:

Excel, Microsoft suites

Multi task

Dependable

Team Player

Customer Friendly

Confidentiality

PROFESSIONAL EXPERIENCE

2008-2009 Data Entry Specialists, Registrar’s Office - Charleston Southern University, Charleston, SC

Answered department phone using the triage phone system

Processed drop/add, registration forms, verification letters, faxes, and deferment forms for students

Processed transcript requests, withdrawals, web address changes, and name changes for students

Scheduled degree check appointments for the Registrar and provided charts as needed for appointments

Ensured the availability of department forms and catalogs for current students, perspective students, and faculty

Provided students identification numbers, printed schedules, and assisted students in scheduling classes

Cleared student library and housing holds as directed by the Registrar

Entered grades, scanned documents, filed confidential documents, and assisted professors as needed

Provided professional, customer friendly service to students, parents, professors, and co workers

1998-2009 Head Clerk, Voters Registration Election Commission - Dorchester County, St. George, SC

Supervised and coordinated crew to work in the precinct in an orderly manner

Managed the set up of voting machines to operate correctly and properly

Opened and closed the polls promptly in a timely manner and according to guidelines

Provided customer service to voters as they arrived

Verified voter eligibility for the precinct

Resolved conflicts as necessary

Collected and returned all confidential data, documents, and voter’s registration book to the main office

1996-2003 Home School Parent - Summerville, SC

EDUCATION/TRAINING

2010-2011 Trident Technical College, North Charleston, SC

Medical Billing and Coding program. Certificate of completion.



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