OBJECTIVE: To join an organization in a position that will allow me to combine my education and

versatile background in customer service with my desire to learn and be part of a strong team culture. OVERVIEW OF BUSINESS DEVELOPMENT SKILLS

Customer Management Staff Supervision Problem Solving Scheduling & Organizing Communications Research & Design Project Planning Teaching & Training Budgeting

Financials Coaching & Counseling Inventory Management PROFESSIONAL HIGHLIGHTS:

The Gents Place

10720 Preston Rd. #2500, Dallas, TX 75230

06/2015 – present Grooming Specialist

Primary responsibilities:

Create a Five-Star experience in making clients to look and feel their most confident best through consistent and personalized execution of services

Extensive client and time management, including accommodating fluctuating schedules and retention through Club memberships

Continuous development and implementation of new company systems, including defining company onboarding standards, composing evaluation forms for interviews, re-writing new hire literature, developing detailed training schedules and learning modules for new employees, focus on safety and sanitation procedures, and creating personalized professional development evaluations/ development action plans for employees Noteworthy:

Consistently within top 10% of Club product and membership sales

Leadership in staff to assign daily duties, interview new hire applicants, work with FOM and Master Grooming Educator to tailor and implement solutions that meet growing company needs, provide continuing education and strengthening team camaraderie through Club events and classes Aveda Institute, Dallas

8188 Park Lane, Suite C-150, Dallas, TX 75231

07/2014 – 06/2015 Cosmetology Educator

Primary responsibilities:

Facilitate written, verbal and physical education of school curriculum

Manage Master’s Clinic Floor, including client/student schedules and supervising all ongoing services

Extensive guest/student management, including issue escalation and retention

Foundations and Salon Concepts operations throughout multiple phases

Coaching on retail sales and staff product/curriculum education

Inventory orders and management for classroom and clinic floor Noteworthy:

Designed and led a Salon Concepts Boot-Camp fresh out of training

Pursued Aveda product and cosmetology education through extensive in-salon and Neill-TSP classes, including Aveda Hair Color Full Spectrum Deep and the Eight Week Cosmetology Educator training program for new AIS Curriculum A S H L E Y J O N E S

E-mail: acr5l6@r.postjobfree.com Cell: 214-***-**** Address: 9842 Audelia Rd. #218 Dallas, TX 75238 Tangerine Salon

962 Village Green Drive, Allen, TX 75013

01/2013 – 07/2014 Cutting and Color Specialist

Primary responsibilities:

Manage extensive schedule and time fluctuations, as well as client management and retention

Create an elevated sensory experience for guests and education for new hires with personalized precision cut, and color by employing advanced customer service techniques – Sales (Services and Aveda Products), Product Knowledge/Training that stress company/industry expertise Noteworthy:

Consistently within top 10% in company-wide retail product sales

Regularly compete in annual salon styling competition and fundraising events for Aveda Earth Month

Pursued Aveda product and cosmetology education through extensive in-salon and Neill-TSP classes, including Aveda Hair Color Class I: Systems & Aveda Hair Color Class II: Solutions and Hair Color Magic: Rock Your Reds Jean Philippe Salon

5600 W, Lovers Lane Ste. 125, Dallas, TX 75209

06/2009 – 01/2013 Color Specialist

Primary responsibilities:

Extensive schedule and time management, as well as client management and retention

Specialization in color (Alfaparf, Wella, Redken)

Employed advanced customer service techniques that provided “best in class” salon experience for customers and new employees – Sales (Services and Products), Product Knowledge/Training, Schedule flexibility

Noteworthy:

Participated in and assisted with coordinating education, presentations and television segments

EDUCATION and AWARDS

2015 Texas Cosmetology Instructor License

2014- Present Western Governors University, TX Business Management 2014 Aveda Institute South, Hammond, LA and Dallas, TX Graduated Cosmetology Educator Training and Internship 2009 Texas Cosmetology Operator License

2008 - 2009 Paul Mitchell, Carrollton, TX Graduated Cosmetology Program 2005 - 2006 Baylor University, Waco, TX General Studies 2005 Girl Scout Gold Award

Professional and Personal references available upon request

Contact this candidate