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Management Customer Service

Location:
Tampa, FL
Posted:
October 20, 2015

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Resume:

Trey LaRenz Sanders ***** Palm Royal Drive #****

acr5l3@r.postjobfree.com Tampa, FL 33647 Cell 402-***-****

Overview: https://www.linkedin.com/in/treylarenzsanders

A rare talent with 20 years of leadership, high performance team building, IT experience, and extraordinary people skills! Driven, customer service oriented, and very focused on results for the business! IT experience includes leadership and management, enterprise level project management, systems design, integration, and migration. Possesses skills to analyze complexities of existing technology and initiate plans for enhancement, providing stable and robust enterprise systems with increased application performance and response times; equipped with skills and initiative to create engineering and technical design documentation and oral briefings, providing training to both support personnel and application users. Military background with previous top secret security clearance

Personality Traits of Trey

Myers-Briggs: ESTJ

Extremely quick learner

Very hard working

Proven skills of leadership

Polished and dependable

Focused & goal oriented

Excellent customer service

Influential

Highly organized

Honesty with Integrity

High performer & achiever

Culture creator

Education/Recognition:

Metropolitan Community College Bellevue University

Data Information Systems Technology of Science Bachelors, Management Information Systems

Awarded Phi Sigma Theta Honor Society for 2-year colleges Dean’s Scholars List

National Dean’s List for both 1995-1996 and 1996-1997

Leadership:

A servant leadership style that understands power versus authority with a focus on high performance and results for the business, customer service, continuous improvement, and inspiring others to be the best version of themselves.

Works to create an atmosphere and employee engaged culture of:

oTrust, with open dialogue reflecting transparency

oAccountability at all levels and driving the team to hold each other accountable

oAwards and recognition in a form that’s appropriate and appreciated by each individual team member

oCamaraderie – accomplishing work and goals together and having fun along the way

Mentor and Mentee Relationships

oConsistently involved in mentoring roles to ensure that I’m giving back and helping others

Consists of 1 on 1, table for 6, larger group, and enterprise wide audiences and discussions

oConsistent networking, outreach, and relationship building in the mentee role as well

Strong belief in self-development and continuous improvement

The mentee role is one aspect of achieving this and is an effective tool for me

Keep an open mind, listen to others, heed advice, learn from the mistakes of others, and also gain various perspectives to navigate current scenarios

Community:

A love and passion for consistent improvement and development, with a belief in giving back and helping others

Urban League of Nebraska Board of Directors representing ConAgra Foods

oFocus on opportunities to make progress with child hunger

oWorkforce development and job partnering boot camps

oKid connection and leadership programs; improved graduation rates

Involved with church and community

oLed audio/visual committee; produced video and audio formats

oParticipated in numerous fundraisers, community projects, and activities

oBrush-Up Nebraska, Habitat for Humanity, Open Door Mission, etc.

Relevant Skills and Work Experience:

Manager Information Technology;

ConAgra Foods, Manager Information Technology, April 2012 - Present:

Management and Leadership

oLeading team of ~15 remote employees across the nation and international support with responsibilities in Canada, Mexico, Japan, and China

oWe support the IT infrastructure in our plant and remote facilities; network, server, desktop, engineering projects, RF, and mobility

oAligned with the business to provide robust, cost-effective systems that allow maximum productivity while maintaining a consistent pursuit to increase efficiency within processes

oHighly customer focused with a strong reputation for being a point of escalation to resolve issues and get results – troubleshooting extraordinaire!

oAssess team for risk in support areas and remediate with robust and aggressive training plans

oConsistently provide feedback to team members, both positive and constructive

oCelebrate wins! Show appreciation for hard work and efforts

o360 survey - leadership survey rankings higher than ConAgra enterprise average and peer managers by comparison

oHandpicked to lead Leadership Competencies and Trust Team

Resulted in advancement to Advisory Board to assist in leading ConAgra Foods to be a best places to work

oLed a cross-functional team to create a three year leadership development roadmap with the goal of improving leadership across the enterprise

oCorporate advocate and spokesman for development plans

oProvided online computer based training; Train Signal, CBT Nuggets – both very effective

Financial Management

oLed financial responsibilities for multi-million dollar budget

oBudget was met with accurate tracking and spend with project and resource management to completion

Monthly financials forecast and resource management demand planning; both with reconciliation to actuals

oMethods selected as most effective; currently training peer managers on the financial tracking

Project Management

oCombination of Waterfall and Agile methodologies with Kanban for effective and efficient progress and delivery of results to the business

oADKAR for change management processes and holistic, successful project completion

oLed numerous IT projects for our plant facilities and locations to include international support

oCapitalization process of fixed assets and depreciation budget forecast and tracking

ConAgra Foods, Senior Systems Administrator, April 2002 - Present:

Management and Leadership

oVisionary; goal and task oriented – ever vigilant, aggressive, and focused

oNumerous team and taskforce lead and project manager; accountable for planning, resource management, and accomplishing end results

Project Management, Engineering, and Enterprise Deployments; From Beginning to End of Projects

oEnterprise deployment of Windows 7 – upgrading from Windows XP

Led cross functional team of internal personnel and outside contractors

HR, budget controls, training, time approval, and other management related responsibilities; team of 11 members

Provided a stable, robust, secure Windows 7 image

Enhanced security utilizing bit locker for encrypted hard drives

Forefront Identity to allow self-service password resets

Streamlined application portfolio; analyzed over 14, 000 lines of code, rationalized to 1500 applications; decommissioned over 700 applications

Zero-touch application virtualization packaging and deployment of 75% of applications; App-V, Citrix, and SCCM

Informational Sessions for user training; excellent change management and communication

SharePoint sites with project information and progress, one-point lessons for training, and pertinent application information

User initiated upgrade – over 7,000 desktops upgraded

oManages projects to completion, always meets deadlines and supersedes expectations

oVery customer focused, delivers enterprise deployments beyond expectation; all with a smile!

oSupport/Technical documentation; Creates application support and policy documentation, with Visio diagrams; describes security model, explaining methods to gain both administrative and user access, etc.

oFocuses on Change Management to ensure stability and to achieve agreed upon Service Level Agreements; mitigating outages with maintenance windows, server clustering and load balanced systems

oDeployed many enterprise applications and websites in DMZ, load balancing, and distributed architecture strategies (i.e. email integrated fax system, WebTrends, and both anonymous and secure FTP)

Enterprise Email Systems and Deployments

oMicrosoft Exchange Administration; research and design deployment strategies, to include consideration for hardware resources to account for resource/user capacity, providing a robust email system; Exchange upgrades and migrations from 5.5 to 2000

oMigrated from Lotus Notes to Exchange

Enterprise design of web infrastructure to include Apache, IIS, WebLogic, and Tomcat web and java application servers deploying ASP, ASP.NET, C#, etc., with connections to Oracle & SQL databases and integrated applications

oFormed Coalitions and Task Forces to eradicate hot issues and incidents – led to complete resolution

Enterprise Citrix and Application Virtualization

oConsolidated five legacy Citrix farms, totaling over four hundred published applications; decommissioned over eighty servers

oEnd result was one Citrix XenApp farm with a single sign-on client to approximately forty applications and new standards, procedures, and best practices ensuring agreed upon SLAs and customer satisfaction

oUtilizing Microsoft App-V to package applications for enterprise deployment with Windows 7

Farm Credit Services of America, Network Administrator, February 1999 – April 2002:

Designed and Implemented Active Directory and integrated numerous enterprise applications

oNetwork consisting of numerous sites, domain controllers, and member servers; worked with TCP/IP, DHCP, WINS, DNS, etc.

oPlanned complete upgrade of all retail sites and computers, with scheduled on-site contacts and support

oDeveloped complete training documentation and classes for all users and support personnel to ensure smooth transition and to bridge the gap in dealing with the upgraded OS and applications

oEngineered and deployed complete enterprise backup and restore solution with Veritas Backup Exec, with offsite storage strategy

Disaster Recovery

oComplete engineering, design, and implementation of the Disaster Recovery plan and strategy; to include servers, desktops, and testing

oDeveloped new method of desktop deployment and recovery; including SMS for application deployments

Enterprise Email Systems and Deployments, Microsoft Exchange Administration

oEngineered complete enterprise email solution; research and design deployment strategies, to include consideration for hardware resources to account for resource/user capacity, providing a robust email system

oExchange upgrades and migrations from 5.0 to 5.5, to 2000; Disaster Recovery

oDesign and deployment of Outlook Web Access in the DMZ allowing web access to email

US Military, Air Force, Network Control Center (Senior Airman), February 1995 – February 1999:

Helpdesk Lead and Client Support Specialist

oDeveloped support procedures and processes for the Helpdesk

oDepended upon to complete application deployment and support strategies

oReceived numerous awards and accolades for excellent work and attention to detail!

Project Manager and primary trainer for Network Control Center based upon experience and performance

oBase upgrade and deployment from Windows 3.1 to Windows 95

Applies statistical quality control methods to streamline repair procedures, reduce unnecessary delays;

Organizes goals and objectives and encourages a mindset and mood of being proactive! Unique ability to motivate others and resolve issues

Designed and Implemented Active Directory and NT server enterprise; Network consisting of numerous sites, domain controllers, member servers, and over 79,000 users; worked with TCP/IP, DHCP, WINS, DNS, etc., including enterprise backup and restore solutions

Completed enterprise architectural and technology migrations (Netware 3.x to NT, and NT 4.0 to Windows 2000);

Selected for special Tour of Duty in Bosnia, to lead the IT department to an acceptable level of service in support of our military personnel and mission – exceeded expectations and rewarded accordingly

oLed Network Control Center; 3 member team; budget, inventory, training, task assignments, etc.

oSelected for base change of command ceremony

oSelected for peace convoy expeditions

Enterprise Email Systems and Deployments – Microsoft Exchange Administration; research and design deployment strategies

oExchange design, deployments, and upgrades/migrations to 5.0; selected for commissioning of Defense Message System (encrypted email with fortezza key cards); HP systems with Unix OS and connection to Secret Internet Protocol Routing Network (SIPRNET)

Certifications:

Microsoft Certified Systems Engineer, 1998, Microsoft

Microsoft Certified Professional, 1998, Microsoft

Technical & Functional Analysis and Design

Architecture: Availability and Recovery

Architecture: Capacity and Performance

Infrastructure Services: Information Security

IT Management Process: Program / Project / Release Management

IT Management Process: Change and Financial Control

Professional Training and Education:

[Quilogy (Solutech), Advanced Technologies, New Horizons, One Staff Training, Rainier, XIOTECH, Lockheed Martin, Dell, IT Academy, etc.]:

Main Event Management Institute, Total Management System, 9/02

United States Strategic Command, Introduction to Unix, 40hrs, 5/98

Air Education and Training Command, 559hrs, Computer Systems Operator, 6/95

US Air Force, Equal Opportunity Awareness, 4/97

US Air Force, Equipment Management Custodian Class, 11/96

US Air Force, Supervisor Safety Training, 6/96

Model-Netics – Unique language of main event management – a total management system

Mastering VMware Infrastructure, 2010

Mastering VMware – Update, 2011

Mastering VMware Infrastructure, 12/3/2007

Master Citrix – XenApp Presentation Server, 2010

Advanced Citrix – XenApp Presentation Server, 2009

Windows Server 2003 Security MCSE 70-298:4 Securing a Public Key Infrastructure & Network Mgmt Prcss

BPRS 2062_How to Elicit, Write and Analyze Business Requirements (AMS1053)

BPRS 2063_Technical Writing and Project Document Management (AMS1030)

BPRS 3013_Model, Analyze and Improve Business Process (AMS1037)

Implementing and Managing Microsoft Exchange 2000, Course #1572, 12/22/2000, Microsoft (Advanced Network Technologies)

Designing Windows 2000 Active Directory Infrastructure, 09/22/2000, Microsoft (Advanced Network Technologies)

Updating Support Skills from WinNT 4.0 to Win 2000, 09/22/2000, Microsoft (Advanced Network Technologies)

NETBuilder Series, Configuration and Bridging, 05/22/1996, 3COM

Supporting MS Windows 95, 09/19/1996, Microsoft (New Horizons)

Core Technologies of Microsoft Exchange Server, 09/21/1996, Microsoft (New Horizons)

Supporting MS Windows NT Server 3.51, 09/24/1996, Microsoft (New Horizons)

Lotus Notes R5 Implementing Domino Infrastructure, 11/06/2002, Lotus (RTI Technical Training)

Lotus Notes R5 Maintaining Domino Users, 11/06/2002, Lotus (RTI Technical Training)

Defense Message System Operating System Administration, 01/19/1998, Lockheed Martin

Defense Message System Directory System Administration, 01/13/1998, Lockheed Martin

Defense Message System Operating Management Workstation Administration, 02/04/1998, Lockheed Martin

Dell Certified Optiplex Desktops, 05/21/2000, Dell

RightFax Technical Training, 12/12/2002, Captaris

Netware 4.1 Administration, 06/21/1996, Novell

Performance Ratings & Awards

Two years of Exceeds most – highest review category available, Meets + with Exceeds sub-categories, National Dean's List 06/96; Good Conduct Medal Award 10/97; Senior Airman Below/the/Zone 08/97; Airman in the Spotlight 05/96; Letter of Appreciation 02/97; Letter of Congratulations 07/97; Letter of Appreciation 05/96; Letter of Congratulations 07/97; Letter of Appreciation 02/97; Letter of Appreciation 11/96; Letter of Appreciation 05/96; Letter of Appreciation 05/96; Letter of Appreciation 06/98; Letter of Appreciation 05/96; Letter of Appreciation 04/97; VIP Award 11/00; Special Recognition 06/01; VIP Award 02/00; TEAM Award 11/2000; Certificate of Achievement 01/01; Certificate of Achievement 04/01; STAR Award 05/07

Additional Skills, Training, and Performance Verification

Skills:

Filing, Typing, Organizational Skills, Microsoft Word, Excel, PowerPoint, Project, Internet browsing, Email, Risk Analysis, Budget Preparations, Word Processing, Spreadsheets, Multimedia, Computer Operations and Concepts, Leadership Skills, Project Management, Conflict Management Dispute Resolution, Decision Making, Organizational Structure and Culture, Team and Coalition Building, Work Well in Teams, Collaboration Relationships, Change Management, Self/Motivated, Negotiation Skills, Attention to Detail, Network Effectively, Social Perceptiveness, Public Presentation, Technical Writing, Research and Reporting, Instruction and Training Skills, Systems Analysis, Manage Time Efficiently, Complex Problem Solving, and Supervisory.

Related Clubs & Memberships

Association of Information Technology Professionals 08/1999



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