Colleen Scanlon

**** ****** ****, *.*., Olympia, WA 98513 360-***-**** acr5h7@r.postjobfree.com

Human Resources Manager

A highly-skilled, effective human resources leader with more than 20 years of experience. Possess very strong background in recruitment, staff development, labor & employee relations and legal compliance. Develop, implement and administer HR programs and initiatives that align with organizational goals and objectives, while maintaining objectivity and fairness. Excel at problem analysis and creating effective solutions. Superior communication and relationship management skills.

AREAS OF EXPERTISE

Staff Recruitment

Staff Training & Orientation

Labor & Employee Relations

Legal Compliance

Strategic Planning

Business Acumen

HR Policy Development

Benefit Administration

HR Leadership

Dispute Resolution

Staff Onboarding

Wage & Salary Management

Relationship Management

EAP

Incentive Programs

SELECT ACHIEVEMENTS

Appointed as management member of Alaska Labor Relations Agency Board by Governor Frank Murkowski. Served from 2003-2008.

Introduced Skinner Sales & Service first formal performance review program which was adopted company-wide.

Played a pivotal role in the acquisition of two auto dealerships in Juneau, Alaska and Townsend, Montana for Skinner Sales & Service. Structured and implemented all HR programs and policies. Saved thousands of dollars in monthly savings for the company by transitioning reliance on employment agencies to in-house recruiting.

Instituted creative and cost-effective incentive programs for art gallery (including special events and a tiered awards structure) which increased employee satisfaction, morale, and productivity.

PROFESSIONAL EXPERIENCE

Ketchikan Indian Community, 2013

Human Resources Manager

Managed all HR operations in strict alignment with Ketchikan Indian Community Ordinance 8, legal and ethical standards.

Accomplishments:

Recruited, hired and administered HR functions for 150 employees

Planned, implemented and managed staff benefits

Advised and trained management team of 10 in coaching and discipline methods

Performed wage and benefit analysis and recommended changes/improvements to management

Reduced staffing costs through alternate dispute resolution

Alaska Timber Insurance Exchange, 2011-2013

Human Resources Manager

Directed operations of the HR office and supervised the work of an assistant.

Accomplishments:

Oversaw HR and accounting operations including A/P, A/R, Payroll and reporting for 5 employees

Compiled personnel records for administrative staff, accurately computed wages for payroll processing and administered payroll taxes.

Administered health insurance plan

Reported accidents/injuries and prepared and reported all monthly Worker’s Compensation wages.

E. C. Phillips & Son, 2009-2010

Human Resources Manager

Provided oversight of all HR operations and initiatives while managing and motivating a four member team.

Accomplishments:

Processed employment applications to recruit and maintain a multi-functioning staff of 200 in a fish processing plant.

Calculated wages for payroll processing, payroll taxes, and worker’s compensation wages.

Coordinated accounting functions and regulatory compliance.

Skinner Sales & Service, 2007-2009

Human Resources Manager

Directed HR operations across five auto dealerships with a focus on creating/revising job descriptions, benefits administration, personnel records maintenance, payroll, and compliance.

Accomplishments:

Wrote the employee manual covering disciplinary procedures, code of conduct, FMLA policy and benefits information.

Pacific Log & Lumber, 2005-2007

Human Resources Manager

Managed HR and accounting functions for three separate companies including benefits administration, payroll processing, payroll taxes, risk management, and policy development.

Accomplishments:

Set-up and maintained Worker’s Compensation (WC) tracking system in tandem with WC provider to reduce associated cost to company.

Scanlon Gallery, 1991-2003

HR & Operations Manager

Planned, coordinated and directed the full-scope of business operations for the gallery. Managed HR functions, marketing, accounting functions, regulatory compliance, reporting, and website maintenance.

Accomplishments:

Set-up and managed the work schedule for 20 employees during busy summer visitor season, ensuring adequate coverage seven days a week.

Developed and implemented sales incentive program that promoted a team environment while increasing sales every month by 5% for three consecutive years.

EDUCATION

Master Degree, Human Resources Management, Capella University, Minneapolis, MN, 2015

Bachelor Degree, Business Administration (Management), Capella University, 2008

Master Degree, Paralegal Studies, George Washington University, Washington, D.C., 2012

MEMBERSHIPS

Society of Human Resource Management, 2013-Present

Ketchikan Gateway Borough School, Board Member, 2012-2015

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