Linda Spann

**** **** ***** ***** ************, Indiana 46234

Phone: 317-***-**** Cell: 317-***-**** Email: acr4nx@r.postjobfree.com

SUMMARY:

IT professional with extensive experience in overseeing the running and execution of applications with 30+ years in IT Computer Operations field seeking a senior level position in the Information Technology field focusing in Operations or Information Systems.

HARDWARE:

IBM MF, IBM 3090, HMC/2098, OS/390, IBM 3480, 4490 (tape drives), MF 9310 Silo, STORAGTEK L180 and L1400 Silos, CANNON/IBM Impact and Laser printers.

SOFTWARE:

MVS/ESA, TMS, TSO/SDSF/ISPF, MVS/XA, Z-OS, CICS, OS/JCL, OMEGAMON, NETVIEW, ECS, CONTROL-M, ESP, JES2, LOTUS NOTES, HP3000/EXPRESS, WINDOW-XP,

WINDOWS 7, WINDOW 2003, WORD/EXCEL, VERITAS NETBACKUP, AS400/iSERIES, IVR (CMS Supervisor), OPENVIEW, SITESCOPE, ALTIRIS and CA Service Desk (Incident Management), PASSWORD Manager XP, RQMM (Request Media Management), SharePoint, SiteScan (Environment Alarm Monitoring System), Automic Scheduling Package.

WORK EXPERIENCE:

6/15 – Present Navient Corporation

11100 USA Pkwy, Fishers, IN 46037

Computer Operator III

Monitoring ESP application jobs on the Mainframe

Creating and Updating problem incidents from failed jobs

Following-up on Problems incidents from equipment failures

Proactively monitoring website usage.

Effectively monitoring secure area of the Data Center

Efficiently assisting users with issues with production jobs

Granting Date Center access to vendors and employees via security system (CCure)

4/14-6/15 Beacon Hill Technologies

8425 Woodfield Crossing Blvd, Suite 345E Indianapolis, IN 46240

Contract Computer Operator for Navient

Monitoring ESP application jobs on the Mainframe

Creating and Updating problem incidents from failed jobs

Following-up on Problems incidents from equipment failures

Proactively monitoring website usage.

Effectively monitoring secure area of the Data Center

Efficiently assisting users with issues with production jobs

6/13-4/14 Pinnacle Technical Resources, Inc

5501 Lyndon B Johnson Fwy, Suite 600, Dallas, TX 75240

Contract Systems Operator for OneAmerica

Monitoring daily production batch cycles on the

Mainframe, Control-M, Veritas (NetBackup)

Document and report frequent production issues to appropriate staff for permanent resolution via Cosima Incident Management Software.

Maintain Netbackup vaulting process to ensure all backups are sent to offsite location as scheduled.

4/12-6/13 Li9 INC., Phoenix, Arizona 85016

Contract Systems Operator for OneAmerica

No changes in duties during transition.

09/07-04/12 AMERICAN UNITED LIFE (AUL), Indianapolis, Indiana

Lead Systems Operator

Monitoring daily production batch cycles on the

Mainframe, Control-M, Veritas (NetBackup) LAN server, HP3000, and

AS/400/iSeries Systems

Training of new Computer Operators.

Administrator over Password Manager XP, reset user passwords.

Participated in disaster recovery planning and testing.

Assisted in setting work schedules for shift.

Took on other responsibility as assigned by Supervisor.

09/05-09/07 AMERICAN UNITED LIFE (AUL), Indianapolis, Indiana

Supervisor, Computer Operations 1st Shift

Participated in coaching and training of computer operators.

Provided daily support to ensure staff had necessary tools to perform tasks.

Ensured processing of daily production batch cycles was done in compliance with established Standard Operating Procedures and met auditing requirements.

Documented and reported frequent production issues to appropriate staff for permanent resolution.

Assisted in the install and upgrading of the BARR printing system.

Responsible for the creations and updating of all Standard Operating Procedure for the Computer Operations area.

Administrator over Password Manager XP.

Played a key role in the implementation of the Altiris incident reporting system.

Participated in disaster recovery planning and testing.

Responsible for quarterly work schedules of 1st shift computer

operators.

03/86-09/05 AMERICAN UNITED LIFE (AUL), Indianapolis, Indiana

Lead/Senior Systems Operator

Monitoring daily production batch cycles on the

Mainframe, Control-M, Veritas (NetBackup), LAN server, HP3000 and AS/400-

iSeries Systems.

Reporting production issues to appropriate staff and

taking proper action on failed jobs, system and facility

issues.

Responsible for the creation/updates of procedures for Computer Operations

Training of new Computer Operators.

Administrator over Password Manager XP,

Reset user passwords

Participated in disaster recovery planning and testing.

Remained 100% complaint with all service level agreements and audit requirements.

Responsible for quarterly schedule of 1st shift computer operators.

6/84-3/86 AMERICAN UNITED LIFE (AUL), Indianapolis, Indiana

Computer Operator

Monitored IBM Mainframe system, HP3000 systems,

Veritas, LAN servers, AS/400/iSeries system to ensure batch processing was

complete.

Contacted system analyst on abended production jobs; performed system IPL's and ran backups on the IBM Mainframe, AS400/iSeries and LAN Servers.

Worked in the print room area with laser and impact printers

6/81-6/84 AMERICAN UNITED LIFE (AUL), Indianapolis, Indiana

Computer Scheduling Clerk

Trained new co-op students on output delivery.

Scheduled and restarted production jobs on s390 Mainframe.

10/80-6/81 AMERICAN UNITED LIFE (AUL), Indianapolis, Indiana

Cooperative Student

Responsible for the delivery of computer output to the user community.

Developed system to reduce delivery time of computer output to users.

EDUCATION:

2000 Indiana University-Purdue University at Indianapolis

Indianapolis, Indiana USA

Computer Technology

Bachelor of Science

References available upon request

Contact this candidate