IRENE ALESSANDRA JACKSON

***** ****** **** • San Antonio, Texas 78254 • acr4mh@r.postjobfree.com • 210-***-**** OBJECTIVE

To acquire a Quality Assurance related position within the industry of Information Technology or Banking where I can best utilize my many skills, abilities and experience. SKILLS AND QUALIFICATIONS

• Requirements Assessment / Development

• Business Process Analysis / Improvement

• Quality Assurance

• Customer Relations / Support

• Strong interpersonal and collaboration skills

• Unit / Application Testing

• Test Script Preparation

• Test Automation

• Problem Resolution

• Conscientious and detail-oriented

Technical Proficiencies:

Microsoft Office Suite (Access, Excel, Outlook, PowerPoint, Word) Software Test related Tools (QuickTest Pro, Selenium IDE, Mercury Quality Center) WORK EXPERIENCE

CYROD CONSULTING San Antonio, Texas

Event Security 2/2013 to Present

Assist visitors and exhibitors during events

Secure entrances and exits, crowd control, check visitors and their bags FITNESS 19 San Antonio, Texas

Customer Assistant & Kids Club Attendant 3/2013 to 3/2015

Filed contracts and agreements of gym members, maintained sign-in logs

Supervised and interacted with children at gym’s KidsClub during parents’ workout HYPOPORT AG Berlin, Germany

Business Analyst & Software Test Engineer 9/2008 - 9/2010

Negotiated new requirements and changes with Business Owners and Business Users

Documented system requirements, created screen mock-ups and layout of documents

Created test cases, test scripts, automated tests and supervised implementation and tests

Performed functional tests, regression tests and unit tests

Documented and reported test results, prioritized defects and supervised corrections WOLFF GbR Berlin, Germany

Administrative Assistant & Leasing Agent 3/2005 – 7/2008

General assistance with tenants, database and contracts

Handled work orders, accounting and debt collection PENTACOM GMBH Berlin, Germany

Web Programming & Design (Internship) 8/2004 – 9/2004

Developed an internet-application for the company (online ordering tool)

Applied corporate design to the company’s web-browser UNIVERSITY OF APPLIED SCIENCES (FHTW) Berlin, Germany Administrative Assistant (Student/Temp) 8/2003 – 7/2004

Managed student database, organized lectures and curriculum, updated presentations

Ordered software and hardware after inquiring, comparing and negotiating offers VMZ BERLIN GMBH, Berlin, Germany

Assistant Marketing & Sales (Student/Temp) 8/2002 – 7/2003

Newsletter-mailings: Acquired clients, managed client database, designed and sent out newsletter

Content management: Updated Internet contents and translated from German to English IRENE ALESSANDRA JACKSON Page 2

DAIMLER CHRYSLER SERVICES AG Berlin, Germany

Assistant Travel Management (Student/Temp) 2/2002 – 7/2002

Negotiated fares with travel agencies, car rentals and airlines

Informed staff of changes in fares and travel guidelines by intranet and by e-mail

Content management: Published and archived travel guidelines on intranet

Responsible for archiving printout version of travel guidelines after changes

Point of contact for stuff and management with questions on travel guidelines DRESDNER BANK AG Berlin, Germany

Administrative Assistant (Corporate Customers) 5/2001 – 9/2001

Assisted key account managers: Prepared appointments, organized events

Responsible for accounting/travel expenses

Call Center Agent (Corporate Customers) 10/1997 – 4/2001

Inbound calls: Handled communication between customers and key account managers, provided information on investments, arranged appointments, handled customer complaints

Outbound calls: Assisted key account managers with sales and promotions, IT support Assistant Loan Department (Private Customers) 6/1993 – 9/1997

Managed customers’ accounts with focus on loans

Handled debt collection by mail and telephone and advised customers on refinancing options

Point of contact for private investors, agents and insurance companies EDUCATION & CERTIFICATIONS

Administrative Assistant Refresh Training with Certification 2011 ISTQB Training with Certification 2008

Bachelor of Science in Computer Science 2006

Family Child Care Provider Training with Certification 1994 Bank Business Management School with Degree 1993

VOLUNTEER SERVICES

F.A.C.T Program (Family Assistance Crisis Team) of San Antonio Police Department Free Lunch Program with San Antonio Housing Authority

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