Ralph Torres

*** *. ******** ******

Wenonah, NJ 08090

856-***-****

acr4hq@r.postjobfree.com

Profile:

Responsible, proactive, resultsoriented computing systems specialist with extensive corporate

experience. Proven communication, organizational, and leadership skills in fastpaced, serviceoriented

environments.

Key Skills:

Technical

Systems/Computer Lab Design

Technical/User Support

Hardware/Software Troubleshooting

Managerial

Training and Instruction

Productivity/Efficiency Increase

Research & Analysis

Client Relationship Management

Experience:

Remx IT Staffing

Enpro Industries (May 2015 to Present)

Desktop Analyst

Performs workstation operating system and applications software installation support and upgrades.

Works with IS support team and to provide prompt problem resolution to enduser community.

Provide workstation setup, moves, adds, changes.

Install system addons including: memory, CD ROMS, modems, network adapters. Function as the primary point of

contact for all onsite hardware service calls.

System Backups/Restore: Facilitate the daily backup and tape rotation of all local network servers.

Provide enduser document restores.

Work with network support team to troubleshoot and resolve backup problems.

Maintain current and accurate PC inventory for all systems and peripherals located onsite.

Manage the local laptop loaner pool.

Facilitate the repair of systems under factory warranty or service agreement.

Special Project Support:

Provide technical support for special projects as directed. Work with vendors and internal staff to deliver and implement

new technologies and system upgrades.

Maintain local network/connection floor plans. Maintains a local library of support policies, procedures, and guidelines.

Beacon Hill Staffing Group

EBay Enterprises Inc. King of Prussia, PA (May 2012 May 2015)

2nd Level Desktop Support

* Provide second tier, technical support and problem management to end users on a wide array of issues in the realm of

computer operations. Including installations, upgrades and application use.

* Granting access rights to clients for webbased applications and resetting passwords via Active Directory

* Remote VPN & RSA Token Support

* PC upgrade deployments and custom software installations

* Maintaining an inventory of IT assets and input of updates to the IT asset management database.

* Assist in creation and deployment of custom images for Windows 7 and Windows 8.1. Using Windows deployment

services.

Page 2

Renner Brown (2 month temp assignment)

Princeton Healthcare Systems, Princeton, NJ (March 2012 May 2012)

IT Support

* Providing support and assistance with migration of Networking resources and deployment of 600 thin clients, printing

resources and all other medical peripherals utilized in the associated infrastructure.

Tek Systems, Inc.

Merrill Lynch, Hopewell, NJ (May 2005 October 2011)

Systems Administrator / Desktop Support

* Provide daily level 2 support to over 5000 clients, including branch offices and executive management, specifically:

* Detecting and resolving problems associated with various software applications, desktop workstations, thin clients,

servers and Printers.

* Network troubleshooting (LAN & WAN), hardware breakfix, software installation & upgrades, active directory tools

* Maintaining all current security patches and service packs

* Assisting remote users and dialup VPN home users with connectivity

* Performing all aspects of Blackberry support

Education & Training:

Associates Degree in Business Finance

The College of Staten Island

Certifications: A+ & MCP

Computer Expertise:

Operating Systems & Hardware MS Office Communicator

Windows NT/2000 Workstations Adobe Applications

Windows NT/2000 Servers Six Sigma Applications

Windows XP Workstations Remote Administration Tools

Windows Vista l Oracle Applications

Windows 7

Windows 8.1

Software Packages

Microsoft Office Suite

Hobbies:

Golf, Traveling & Scuba Diving

Contact this candidate