JESSICA M. BIVENS

**** ***** ****, **********, ** 40216

502-***-**** acr468@r.postjobfree.com

SUMMARY

Experienced human resources professional with expertise in training and development; recruitment, on-boarding, complex employee relations issues, human capital development, associate engagement, change management and performance management. Experience working in a highly matrixed, single and multi-site organizations. Experience in the manufacturing, healthcare, fulfillment center and call center environments. Proficient in PeopleSoft, Oracle and Brass Ring HRIS systems, Microsoft Word, Excel, PowerPoint and Dynamic, Kronos, SharePoint, Lotus Notes and Outlook. Major strengths are training, employee relations and performance management. Proven record of sound business judgment, leadership, expanding responsibility, project management and achievement across multiple functions. *Open and willing to relocate*

EDUCATION

Master of Science, Human Resource Leadership (Sullivan University Global e-Learning)

Bachelor of Arts, Human Resources/Management (Ottawa University)

PROFESSIONAL EXPERIENCE

HUMANA, INC., Louisville, KY 2013-Present

HR Consultant

As part of the shared services team, I consult with leaders and associates through one-on-one coaching conversations to support the company mission and values. I coach and develop leaders through the performance management process up to and including termination. Consult on the adherence of company-wide processes, procedures and policies. Work with associates and leaders to address issues of attendance, performance and/or behavior. Investigate and mediate associate concerns with leadership. Partner with internal resources to improve organizational effectiveness.

AMAZON FULFILLMENT, Shepherdsville, KY 2012-2013

HR Business Partner

Served as a hands-on partner with business operations at the Zappos Fulfillment Center, supporting over 10 managers and 400+ associates. I provided support and guidance through training and development activities, process improvement initiatives, change management support, facilitated round table discussions, complex employee relations issues, compensation guidance and labor and staffing planning.

KOETTER WOODWORKING, INC., Borden, IN 2011- 2012

Director of Human Resources

Provided consultation to Senior Executives and managers in achieving overall HR people initiatives for over 200 employees. Managed all HR function in the manufacturing environment including training and organization development, recognition programs, employee relations, recruitment and staffing strategies, performance management, disciplinary actions, team member handbook administration, and investigating team member concerns. Coordinated company events and administered team member communications.

DAYMAR COLLEGE, Louisville, KY 2007- 2012

Adjunct Instructor

Developed and facilitated course curriculum for students in areas such as human resources, business communications, office procedures and Microsoft Office 2007. Developed educational aids to assist in the overall learning of the students. Researched outside sources for relevant information for robust weekly classroom discussions. Provided feedback on class assignments and career counseling.

U.S. CENSUS BUREAU, Jeffersonville, IN 2008-2010

Supervisory Human Resource Specialist

Managed the operations for the performance management, incentive awards and payroll processing units within the HR Branch. Supervised ten performance/award specialists and human resources assistants. Provided guidance for performance management issues, progress reviews and final ratings for over 3,000 employees and 300+ new and existing managers. Developed the overall performance management plan content for the 5 Level Performance Management System. Administered recognition and incentive programs, employee communications and on-boarding activities.

KOETTER WOODWORKING, INC., Borden, IN 2007-2008

Employee Relations and Recruitment Manager

Reporting to the HR Director, I was responsible for the full cycle recruitment and staffing activities for 6 locations and over 400 employees including orientation and on-boarding activities. I provided guidance regarding disciplinary actions and performance management issues. Facilitated and developed leadership training programs for over 20 new and existing managers. Processed unemployment insurance claims, and managed the position descriptions. Administered the employee recognition programs, planned company events and the quarterly company newsletter.

SUNRISE SENIOR LIVING (formerly EDEN TERRACE OF LOUISVILLE), Louisville, KY

Human Resources Manager, Louisville, KY 2005-2007

Managed the administration of all the day-to-day functions of the human resources department for over 200 employees. Managed functions of the employee relations and full cycle recruitment processes, facilitated training and development sessions, provided guidance regarding disciplinary actions and job performance, coordinated and conducted weekly orientation and on-boarding activities. Established employee recognition programs and planned events. Administered employee communications and facilitated employee round table discussions.

YOH HR SOLUTIONS (Temporary Position), Louisville, KY 2005

HR Staffing Specialist

Coordinated the on-boarding and orientation processes for 100+ co-op /interns for GE Appliance Parks’ Mechanical and Chemical Engineering programs. Conducted on-boarding orientation, processed the new hire paperwork, administered housing placement, college transcript receipt, co-op/intern interviews and meetings and coordinated the assignment rotations. Coordinated job fairs and scheduled interviews and administered communications.

VOLUNTEER ACTIVITIES/PROFESSIONAL AFFILIATIONS

oVolunteer for Every1Reads program through Jefferson County Public Schools

oHabitat for Humanity volunteer

oMember of the Society for Human Resource Management (SHRM)

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