Quality Assurance / Project Management

Accomplished professional with 15 plus years of experience in quality assurance, project management, change management, and continuous improvement. Broad based background includes an impassioned leadership style that focuses on people development and building organizations. Defined, simplified and improved operational and transactional processes to achieve quality and efficiency goals. Managed budgets in excess of $1M and coordinated cross-functional teams effectively to achieve desired results. Core competencies include:

Operational Excellence Quality Management Systems Project Management Staff / Team Development

SPC & Statistical Analysis (Minitab) Effective Communication Voice of the Customer Problem Solving / 8D

Lean Six Sigma FMEA / FMECA Corrective Action (CAPA) Quality Planning Agile Methodologies / SDLC

Supply Chain Management Inventory Management New Product Introduction BPMN VOC GD&T

Career Highlights

Improved order quality. Boosted order quality and first pass yield 200% in 6 months. Chartered a team to execute a Six Sigma DMAIC and root cause analysis of service delivery orders. (Level 3)

Managed a facilities assessment project. Developed, implemented and executed an audit program to improve field operations compliance to corporate engineering standards. Completed 200 audits in two years; implemented corrective action for audit findings; and reduced customer service impairments and outages 50%. (Level 3)

Managed a $1.6M IT migration project. Orchestrated a cross-functional team to complete an enterprise software migration project. Closed the project on budget, realized a ROI in 18 months and increased organizational productivity 40%. (Broadwing)

Managed a components operation improvement project. Headed a cross-functional team to analyze, improve and implement key controls for a metals fabrication process resulting in $2M in savings. (Xerox)

Professional Experience

Fannon Consulting Services, Austin, TX (2013-2015)

Owner

Independent contractor providing technical services to technology based organizations. Provide consultation to organizations required to maintain quality managements systems to applicable industry standards.

● Managed an asset recovery project. Improved data integrity enabling better inventory accuracy and a reduction in capital expenses by 30%.

● Documented the order to cash process and related deliverables for a telecommunications network service provider proof of concept serving Native Americans in Washington State.

● Consulted, audited, and successfully facilitated a third party audit enabling a DOD subcontractor to achieve AS9100-C certification status as contractually required.

Level 3 Communications, Broomfield, CO (2007-2013)

Project Manager

Supported operations and engineering as an individual contributor. Developed and implement audit, analytics, and corrective action programs to improve operational and transactional processes. Oversaw an upgrade of a quality management system.

● Improved service delivery performance 30% through analytical studies of workflow cycle time; the variances from establish time standards; causes for wait times; and eliminated waste

● Spear headed an update of a Quality Management System for a Professional Services organization to comply with ISO 9001 to secure a continuing relationship with a DOD contractor.

● Chaired an engineering review board. Reduced rework and changes to CAD and other engineering documentation 60%.

● Improved order quality audit accuracy through the implementation of an attribute measurement system analysis resulting in a 35% increase in order audit accuracy.

Broadwing Corporation, Austin, TX (2001-2007)

Quality Assurance Manager

Responsible for directing configuration management activities, overseeing an enterprise software migration project, designing a business process improvement initiative, and providing internal audit support to a financial organization.

● Supervised and managed SOX 404 management audits. Executed review of financial key controls; documented findings, and reported to management. Achieved compliance status from a third party audit agency.

● Co-developed a business process re-engineering program with the VP of Customer Management. Documented a strategic plan; developed a tactical approach; provided training; and coached project teams. Teams generated a $1M reduction in Sales and General Administration costs in 9 months.

● Managed a configuration management facility and coordinated a team of 5 quality engineers. Developed and implemented policies and procedures covering configuration management requirements. Ensured phase gate deliverables were completed. Achieved 98% accuracy end to end.

Xerox Corporation, Webster, NY (1998-2001)

Quality Assurance Project Manager

Responsible to coordinate an industrial quality team of inspectors and engineers. Implemented statistical process control (SPC), improvement programs and key controls to sustain new performance levels. Coordinated quality management system activities on 2 continents.

● Managed and upgraded a Multi-national Quality Management System to the requirements of ISO 9001:2000. Decimated the requirements to multi-national manufacturing locations; provided training and audited sites to ensure compliance.

● Achieved $2M in savings through rework and scrap reductions in a year for a components manufacturing organization.

● Supervised 20 industrial inspectors supporting a components manufacturing organization include metals fabrication, turnings, plastic injection molding, e-dipping, electrostatic painting, and assembly.

● Consulted with 7 suppliers, introduced advanced quality planning and process certification enabling dock to stock and Kanban strategies. Boosted supplier quality performance an average of 50%.

Education & Training

B.S., Organization Management, Roberts Wesleyan College (Rochester, NY)

A.A.S., Manufacturing Technology, Monroe Community College (Rochester, NY)

University of Villanova – Project Management Essentials Certificate

University of Phoenix – Public Speaking

ASQ Certified Manager of Quality/Organizational Excellence

ASQ Certified Six Sigma Green Belt

ASQ Certified Quality Auditor

PMP (Summer 2015)

Affiliations

American Society for Quality (ASQ) – Senior Member

Project Management Institute (PMI) – Member

Security Clearance: Yes, 4/2015

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