Jay Intagliata

Technical Project Manager Seeking A Home

ph: 408-***-****

email: m acr3m4@r.postjobfree.com

Summary

I am eagerly looking for full time placement. I am results oriented, possessing exceptional writing skills, and enjoy working independently, or working as part of a distributed team. I was born and raised in the Bay Area, and have many resources in this area, across the country, and globally.

My skills include most areas of IT including project management, administration, data centers and technical writing. I have experience building and administrating desktops, servers, Cisco switches, routers, websites, and wiki sites (Atlassian's Confluence Wiki software including Jira ticket tracking system). My past experience also provides print, photo editing and graphic design skills. Furthermore, my expanded skill set includes sound engineering, graphic and sound design, marketing communications and custom beach cruiser bicycle design and fabrication.

Experience

Technical Project Engineer with Astreya Partners at Google June 2014 October 2015

Asteya Partners: 3970 Freedom Cir #110, Santa Clara, CA 95054 Google: CL4, Mountain View Ca.

Manage regional global projects as part of an overall effort to audit and remediate Corp Infrastructure Environments (MDF/IDF/UPS/LAB)

● Lead regional and location specific project kick off & training meetings

● Managed group tasks, assign action owners, track due date and align with challenges & moving schedules

● Developed Scope Of Work for vendor assignments from which contracts were later based

● Managed multiple task lists,multiple action items owners

● Interfaced with tech writers to develop project specific policy guides and how to documents and information packs

● Interfaced with management, contractors, auditors, vendors, analytics, REWS and project team members to communicate project plans, statuses, questions, comments, KPI reporting, business analysis and other areas of concern

● Created functional gSheet tracking logs, project dashboards while making use of scripting and advanced spreadsheet calculations

● Conveyed statuses, weekly personal, team, project, and contract teams

● Built and maintained project plans

● Created and delivered KPI Metrics and business analytics for overall project cycle comparisons, organizational growth and efficiency gains

● Developed forms to gather KPI and other important field data

● Developed Internal MDF/IDF Audit Process

● Performed technical writing for Process Flow Diagrams, MOPs, SOP, Templates, technical specification documents and other guides

● Lead weekly status meetings

● Built and managed vendor relations

● Review remediation reports as a SME for IT Analyst reports as "a second set of technical eyes"

Tools: MAC, PC, Chromebook, Google Apps, Custom Software Technical Writer at Internap

March 2014 April 2014

Internap: 2151 Mission College Blvd, Santa Clara, CA 95054 Short term contract creating & editing documents for CPI compliancy.

● Created and edited document related to CPI compliance Tools: MAC, Word, Excel, Adobe

DCS MDF/IDF Ops Lead, Tech Writer, and Tiger Team Lead with Zerochaos at LinkedIn February 2013 October 2013

ZeroChaos: 100 Spear St #210, San Francisco, CA 94105 LinkedIn: 2029 Stierlin Ct, Mountain View, CA 94043 IDF Team Lead, Technical Writer/DCS Wiki Admin

● Lead Technician, Tiger Team Lead, On Call Technician

● Project Management, Vendor Engagement, and Relationship Management

● Logistics/Operations, and Configuration Management

● Supervised 1 worker, multiple vendors, and no less than 3 projects (some international) at a time.

● Technical Writer Procedures, Policies, Standards, SOP, BOM, Service Level Agreement, How To Guides, Best Practices and more.

● Confluence Wiki Space Admin...build, fix, maintain and help others collaborate in the wiki environment

● Rack, patch and decommission servers, network, load balancers, NAS/SAN, Building Data Cabinets, RFID tagging, as well as devices and power monitoring and reporting

● Device, Power, Cable, and Standards Audits

● Traveling Tiger Team Lead for LinkedIn's IDF Ops. Responsible for traveling to remote offices and installing or retrofitting systems in the IDF/MDF environments. Tools: PC, Software, Hardware Tools RFID Tx/Rx, barcode scanners, label maker, more. Before After

Site Services with InSight Global at Apple

November 2012 January 2013

InSight Global: 50 W San Fernando St #900, San Jose, CA 95113 Apple DC: 39800 Eureka Dr, Newark, CA 94560

Sites Services Technician

● Rack, patch and decommission servers, network, load balancers, NAS/SAN, and monitoring devices

● Rack Building, and RFID tagging

● Completed Cal OSHA approved Forklift Training

● Power and Device Audits

● Work environment: Data Centers, Dock

Tools: Hardware Tools, RFID Tx/Rx, barcode scanners, Forklift Site Services Technician with Volt/VMC then Milestone at eBay/PayPal March 2011 October 2012

VMC:11601 Willows Road N.E., Redmond, WA

Milestone: 3101 Skyway Ct, Fremont, CA 94539

eBay/PatPal: 2065 Hamilton Avenue San Jose, California 95125 Site Services Technician

● Data center design, migration, maintenance and management

● Install, Rack and patch servers, SAN, switches, NAS, racks network, and monitoring devices

● Decommission servers, racks, network, and monitoring devices

● Project Management of tickets, special requests and operations, and supporting teams

● Data Center strategies planning and implementation

● Server/Storage deployment environment

● HP, Dell, IBM, Sun, EMC, Hitachi, NetApp

● Manage high availability production infrastructure of 99.99% year to year up time Tools: Remedy, Panduit/Brother labelers, Host Scanners, various hardware tools Build Services Technician with Volt/VMC at eBay/PayPal June 2011 November 2011

VMC:11601 Willows Road N.E., Redmond, WA

eBay/PatPal: 2065 Hamilton Avenue San Jose, California 95125 Build Services Technician

● Remotely image hosts using kickstart and jumpstart servers

● Project Management of hosts, builds and supporting teams

● Build Service’s Technical

● Writer for dept. SOP and Best Practice documentation

● Remotely Decommission servers

● Local configuring ilo, and management ports

● Installing memory, hard disks, upgrades and updates Tools: DNS, SSH, Port Scanner, Remedy, Panduit and Brother Labeler Data Center Engineer with Manpower at Adobe

October 2010 December 2010

Manpower: 2960 Stevens Creek Blvd, San Jose, CA 95128 Adobe: 345 Park Avenue San Jose, CA 95110 2704

Data Center Engineer 3 month contract

● Rack and patch servers, network, and monitoring devices

● Manage Project reducing service footprint inside of Equinix.

● Decommission servers, network, and monitoring devices

● Confluence Wiki Space Admin for the DC team

● Maintain current workflow best practices, including material and systems field management

● Team documentation and best practices standardization Tools: Rackwise, Infra, Brady and Brother Labeler, DNS interface. Wiki Administrator & Network Engineer with STS Inc. at Cisco Systems March 2006 January 2009

STS International Inc: 4695 Chabot Dr #102, Pleasanton, CA Cisco Systems: 3700 Cisco Way, San Jose, CA 95134

Wiki Administrator/Network Engineer Tier 1 and 2

● Confluence Wiki Engineer on the Alpha Solutions Group within Cisco Systems

● Built Atlassian's Confluence wiki from cradle to grave twice as part of a three man team

● Built internal PMO, and client’s wiki space for project management

● Proof of concept of internal use of other Atlassian products, as well as SharePoint, although they were never used in production

● Implementation of internal use of some of the newest Cisco technologies in alpha testing.

● Drove customer satisfaction by expediting the resolution of all service issues by conducting log analysis, reproduction work, and engaging external and internal resources.

● Partnered with software engineer to offer high availability of intelligent business services to clients

● Managed the disaster recovery of wiki website and system

● Physically installed routers, switches, wireless access and transfer points, gateways, hubs, and optical networking various computer systems

● Met with clients to gather technical requirements, write technical documentation, and or manage relationships

● Partnered with Tier 3 Engineers to gather technical data and initiate building client networks

● Built data rooms and technical labs cradle to grave including power audits, real estate survey, equipment procurement and network/server rack installation and cable management

● Liaised between Cisco Lab Managers, Directors, and other personnel to ensure business continuity

● Managed equipment procurement, as well setup new team members with Work Place Resources

Owner at Level47.com

January 2003 January 2009

San Jose Ca

Owner/Operator

● Website Design tune up, rebuild, and updates for small businesses.

● Initiate and manage client relationships, scope of work contracts and maintenance agreements

● Developed client marketing communications requirements

● Designed custom logos as well as redesigns

● Designed and built professional websites based on customer requirements

● Technical writer, crafting business collateral for customers

● Managed all business such as payables, collections, and office systems Technical Deployment Engineer with STS Inc. at Cisco Systems January 2006 March 2006

STS International Inc: 4695 Chabot Dr #102, Pleasanton, CA Cisco Systems: 3700 Cisco Way, San Jose, CA 95134

Technical Deployment Engineer

● Mobile Mail Deployment

● Technician for Treo 650

● National travel to Cisco sites to set up Treo Smartphones for Executive staff members.

● Scheduled and Lead offsite clinics

● Facilitated face to face training opportunities to instill user confidence in the device and software.

● Customer service and support

● Liaised between service providers and users to ensure business continuity

● Managed equipment procurement, as well setup new team members with Work Place Resources

● 50% Travel

Senior Tech Supervisor and Inside Sales at Kinko's 2003 2003

Kinko's: 10 E Hamilton Ave #500, Campbell, CA 95008 Senior Technical Supervisor and Corporate Inside Sales Senior Technical Supervisor

● Maintained all printer, copier, computer and software systems as prescribed by Kinko’s Corporate office Inside Sales

● Developed and initiated “Gorilla Marketing” strategies with local shops and businesses

● Developed new and managed ongoing corporate, and small business client relationships and projects

● Managed ongoing Sales and Marketing Strategies for high volume print to retain client business

● Managed Chamber of Commerce relationship with other local shops and businesses owners

● Partnered with local print businesses to manage and broker client

● work

● Facilitated clients with document, logo, and product design

● Hosted offsite team building events

IT Sys Eng, Help Desk Supervisor, PBX System Administrator at Acclaim Technology

2000 2001

Acclaim Technology: Post/Market Tower San Jose, Ca. IT Systems Engineer, Help Desk Supervisor, PBX Telephone System Administrator

● PC System and server deployment

● Supervised 1 person in Help Desk

● PBX Telephone System Administrator

General Maintenance

User Support

Setup and management of call accounting

● Customer service and internal client desktop support

● Hardware, software, and peripheral installations & maintenance including Palm and some Unix Cat5 Cable Installation

● Organized Disaster Recovery

Offsite Tape Storage

Configured Hardware

Configured Software to run company backups

● Scheduled, Analyzed & Contracted Service Vendors

● Designed and implemented reports for other’s team meetings

● Partnered with vendors to provide high quality service for other office systems

● Project Management

● Web Updates, Intranet site creation

MIS, Computer Support Specialist at Berger Metal Manufacturer 1998 2000

Berger Metal Fabrication: 2163 Martin Ave, Santa Clara, CA 95050 MIS, Computer Support Specialist, Y2K compliance manager

● Internal computer support

● Developed BMF’s first intranet site

● Redeveloped BMF website

● Rebuilt & streamlined ISO9002 system onto the intranet site

● Managed inventory control of company’s computer equipment

● Managed company server backups

● Managed all desktop, and PC & servers

● System build and deployment including exchange server

● Hardware, software & peripheral installation & maintenance including Palm & Novel

● Cat5 Cable fabrication and installation

● AutoCad and MS Visio for layout and IT design

● Network hub, switch, & router installations

● Y2K compliancy documentation

● Developed and implemented company’s Y2K plans

● Developed company presentations for trade booth conventions and sales staff

● Partnered with vendors to provide high quality service for other office systems Education

Sun Microsystems

Solaris 7, 2000 2000

New Horizons Tech School

MCP/MCSE, 1999 1999

West Valley College

General Ed/Business, 1995 1997

Gunderson

General Ed., 1986 1989

References

27 people have recommended Jay on h ttps://www.linkedin.com/in/jintagliata

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