MELISSA CARTER

**** *. **** ** #*** Arlington VA 22202

571-***-****

acr3av@r.postjobfree.com

OBJECTIVE

To leverage my 10+ years of client-facing experience, people skills, and expertise in the different industries into a corporate recruting position.

SKILLS

Microsoft Office (MS Word, Excel, Power Point and Outlook)

UNIX

Linux

ATS (Applicant Tracking System)

Bullhorn

CRM

MaxHire

WORK EXPERIENCE

May 2015 - up to date Global Employment Solutions Washington, DC

Client and Candidate Management:

Build strong relationships with candidates, ensure optimal candidate experience, and positively represent client opportunities and employment brand. Provide regular updates to Hiring Managers regarding candidate status.

Collaborate with Sourcing team member to verify strategy for direct sourcing, internet, referral, campus, and agency channels.

Ensure high quality candidates are sourced and submitted in a timely manner; keep hiring manager informed of sourcing progress.

Assess and Interview Candidates:

Conduct screening interviews, in person and/or via telephone, of candidate pre-qualified

Lead and manage the candidate interview, offer and related process

Manage offer process. Work with hiring manager to discuss compensation package, level and start date to be presented to candidate. Obtain all necessary documentation and approvals prior to presenting offer to candidates.

Source and Attract Candidates

Post open positions on internal and external sources.

Execute sourcing via existing and emerging channels using traditional and advanced communication tools (e.g. social media, text campaigns, telephone networking, user groups, and other in-person networking activities) to identify and obtain information about potential candidates.

Qualify all candidates to determine if candidate should be considered for position

March 2015 – May 2015 Update Legal Washington DC

Administrative Assistant

Assisted candidates coming in for an interview, responded to inquiries and conveyed information

Wrote correspondence such as letters of acknowledgment and reviewed incoming and outgoing correspondence to ensure proper format

Managed and input information onto relational databases. Updates information and maintains data files.

Compiled information from existing information systems and resources for reports

Reviewed and analyzed payroll data and reports for accuracy

Processed paperwork for new employees and enter employee information into the payroll system

Performed degree Verifications, conducted verifications of employment and Background Checks

2014 – 2015 Millicom (Tigo) Guatemala

Account Executive Regional Accounts

Provided effective account management of assigned portfolios to guarantee repeat sales, mitigate churn and assure revenue

Developed and maintained a strong service relationship with clients within the individual portfolios

Provisioned of timely reports on all aspects of the business operation for effective management decision making

Participated in all training and have knowledge of all Millicom products and services

2013 - 2014 Berlitz Reforma Guatemala

Language Instructor

English, Spanish and French

Planed, documented, and carried out daily lessons that align to the level curriculum and academic standards

Established consistent and logical limits, expectations, and classroom routines for students to allow for maximization of learning.

Demonstrated timeliness and attendance for assigned responsibilities

Maintained accurate, complete, and appropriate records and files reports promptly

Demonstrated accurate and up-to-date knowledge of content

2011 – 2014 SSU Wholesale Guatemala

Accounts Executive

Managed business development, marketing, strategic planning, client relationship management and Customer Service

Participated in Sales functions within various organizations

Prepared travel arrangements for trade shows

Led Business Development and marketing efforts, which expanded the customer base and introduced products into specialty markets

Created trade show materials, attended trade shows and promoted products

Played a key role in increasing retention as well as satisfaction rates

Handled client relationship management functions, which included promoting enduring relationships with a diverse clientele

Scheduled and arranged meetings, prepared schedules and informed participants, confirmed dates and times

2008 – 2011 Sunshine School Uniforms Guatemala

Executive Assistant

Cultivated rapport and smooth communications with all of the schools (200 in the USA)

Responded to a high volume of telephone inquiries and conveyed information

Taking wholesales from schools and others, placing the orders and doing the follow up.

Scheduling appointments and arranging presentations

Managed and inputed information onto relational databases. Updated information and maintained data files. Accessed relational databases such as those for business transactions, planning, customer service requests, and accounting, to extract information and create standardized reports

Compiled information from existing information systems and resources for reports. Organized information to fit into requested formats. Prepared and maintained regularly required reports with established forms used by internal staff

2008 Samaritan’s Purse Guatemala

Assistant of the country's Project Coordinator

Translator and Interpreter for the Project’s Coordinator English and Spanish

Supported the project development teams in achieving their qualitative and quantitative targets as per the schedule

Conducted weekly meetings to discuss the progress, difficulties and fresh requirements

Ensured compliance with the legal and contractual team and conditions

Studied the project plans and draft a project schedule and set deadlines for completing each stage of the project

Kept track of the expenses made on the project and prepared monthly accounting reports

Wrote correspondence; proofed and edited documents to ensure accuracy and consistency

2007-2008 Berlitz Reforma Guatemala

Language Instructor

Maintained complete and accurate records of each student’s academic

Planed, documented, and carried out daily lessons that align to the level curriculum and academic standards

Established consistent and logical limits, expectations, and classroom routines for students to allow for maximization of learning.

Maintained accurate, complete, and appropriate records and files reports promptly

2006-2008 Eminsa Guatemala

Administrative Assistant of the General Manager

Assisted the manager in recruiting diligent professionals dedicated to high values of service and performance

Primarily responsible for vendor relations

Handled all queries and client feedback in a professional manner

Documented and prepared reports on management and information system and presented it to the manager

LANGUAGES

Spanish: Excellent (Native) English: Excellent (Native) French: Good

EDUCATION

2002 Universidad del Istmo Guatemala, Guatemala

Business Administration with concentration in International Affairs

2000 Colegio Alfredo Nobel Guatemala, Guatemala

High School GED

1985 - 1999 College Jules Verne Guatemala, Guatemala

Elementary, Middle School and High School

CERTIFICATIONS

2002 Dale Carnegie Training Human Resources Certificate

2003 Universidad Rafael Landivar Entrepreneurs Convention

2012 NAUMD Association Customer Management

2014 Millicom University Integral Sales Level 1

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