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Customer Service Manager

Location:
Los Angeles, CA
Posted:
October 14, 2015

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Resume:

Edward J Shelton 714-***-**** 562-***-**** cell

**** * ** ***** *** Sp 13, Anaheim, CA 92806 mail acr3ad@r.postjobfree.com

RESUME

Work History

Educational History

Master Scheduling, Contract Negotiation, Costing Bill of Materials

Purchased extrusions, metal stamping, injection molded parts, electronic components, finished wood, castings, machined parts and supplies.

Wrote long term Master Schedules and incorporated long term cost programs.

Inspected material rejections by examining mechanical and electrical blueprints reviewing the results with engineers and QC inspectors.

Motivated teams to utilize their skills to achieve above average results.

Developed cost accounting, marketing, and production planning schedules with Senior Controllers and Accountants.

Documented using Excel, Word and DBM systems relative to all negotiations with Vendors extending the bottom line.

Used MRP systems to develop Multi Level Bills of Materials assigning proper lead times for Just in Time, JIT manufacturing.

Schedules and coordinates with material requirements to ensure a controlled flow

of approved materials timed to meet production requirements.

Advises management of the status of work in progress, material availability, and potential production problems to ensure that personnel, equipment, materials and services are provided as needed.

Schedules equipment and personnel, confirms material supply and demands, prepares work orders or purchase requests for the production or purchase of components or parts based on a master production schedule, shop load and inventory requirements.

Coordinates interdepartmental activity with quality assurance, manufacturing, purchasing, engineering, inventory control, traffic, etc.; schedules and expedites the movement of parts by means of move orders, stock transfers and requests for shipping orders.

Responsible for planning production of inventory items at out sourced contractors to maximize customer service and minimize inventory investment.

Create production plan at SKU level based on forecast and inventory targets, and balance schedule to available contractor capacity.

Lead/Direct monthly service meetings and attend monthly supply meetings. Provide senior management with timely updates on all critical issues impacting the business goals.

Create master production plan at SKU level based on forecast and inventory targets

Create/issue monthly long term capacity plan. Responsible for customer service and inventory investment levels.

Develop and recommend strategies to rectify current and projected customer service issues.

Materials Management, Purchasing, Production Planning

Master Scheduling, Contract Negotiation, Costing Bill of Materials

Identify shortages and expedite production. Continuously monitor for excessive inventory levels with appropriate action i.e. move out, cancel/reduce..

Maintain/Monitor system WIP accuracy. Approve/revise all PO amounts, terms and shipping logistics.

Generate weekly/monthly service reports-identifying current/projected issues, with specific details on contributing factors, as well as providing recommendations for appropriate corrective action plan

Lead/participate in monthly service/supply meetings-provide critical updates to front end business partners for all basic and new style introductions

Update/Maintain planning systems ie planning lead times, bundle/lot sizes, partial shipments

Review/Approve all contractor shipment for air or boat.

OPERATIONS MANAGER

As an operations manager I had a broad role, and the specific responsibilities varied to specific problems and technical issues but generally it included monitoring and analyzing the current system of production or provision to check it’s effectiveness, and working out a strategy for improving if necessary.

By managing day-to-day activities, analyzing statistics and reading and writing reports, operations managers is a vital role in any company.

Directives of operations manager also include a lot of liaising with other team members, including interacting with managers of different areas of the organization, presenting findings to principle investors and higher management as well as training and supervising new employees and tracking and measuring staff performance.

Planning and controlling change.

Managing quality assurance programs and capital expenditures.

Researching new technologies and alternative methods of efficiency.

Setting and reviewing budgets and managing cost.

Overseeing inventory, distribution of goods and facility layout.

Hiring and firing through HR recommendations or alone.

Measuring work capacity at all times.

Reducing overhead and the growth of the company.

Maintenance Mechanic, Millwright, Electronic Technician, Laborer Truck Driver, Ramp Agent, and Soccer Coach

Performed routine mechanical and electro-mechanical repairs and documentation.

Troubleshooting root causes of equipment failure for cranes, hydraulic feeders, punch and slide presses, compressors, electric motors, circuit boards.

Purchased, fabricated or repaired parts necessary to improve manufacturing processes using appropriate machine shop tooling.

Pipe fitting, wire fishing, panel wiring, sawing, cutting, drilling, and welding as required.

Inspected outside contractors work for accurate and effective performance.

Acted as lead mechanic for junior workers including safety and cleanliness.

Changed digital and conventional control systems as specified.

Excellent computer skills and mathematical background.

Heavy lifting and rigging experience moving large machines.

Safely performed work in high volume and high noise areas with no injuries.

I possess strong verbal and personal communication skills

I have experience in different areas many places electrical, maintenance,

marketing, engineering and office administration.

Radioman third class supervisor of 90 men during Vietnam era while in USN. I learned what it is like to work long hours, type fast, talk clearly, work in a chain of command using the latest electronic communication equipment. Used advanced computer communications gear.

Truck driver of farm products trucks and harvesting machines . Long haul and short haul experience.

Deck hand and crew of a charter fishing boat out of Long Beach. Learned life lessons dealing with guests on our boat and helping them catch fish while showing everyone how to have fun

Aluminum boat riveter and assembler using proper alignment techniques and understanding the value of finishing boats on time and with quality. The hardest jobs of my life but worth the experience.

Soccer coach for 12 years. Learned the good feeling of team work and the feeling of winning plus learning how to lose. Motivated players age 7 to 20 on how to play modern soccer. Earned two high level licenses.

REFERENCES AVAILABLE UPON REQUEST



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