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Manager Customer Service

Location:
Orlando, FL
Posted:
October 17, 2015

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Resume:

acr39z@r.postjobfree.com ***** Center Lake Dr Windermere FL 34786

256-***-****

OBJECTIVES

Maintain and enhance human resources productively in an organization, developing strong manpower, identifying talent and deploying professional development programs in order to achieve organizational goals and fulfill employees’ needs. To plan supervise, and coordinate personnel and operations in a manner that will optimize the cooperatives marker share and savings, improve the cooperative’s efficiency, and help achieve the cooperative’s mission and goals, with results in outstanding customer service. EDUCATION

Studied at Calhoun Community College AAS Emphasis on Science & Business 2012 ADP Professional Certification 2013

Peachtree Software Accounting Certification 1995

Intuit Quick books Accounting, Payroll Certification 2001 Microsoft Professional Certification 2001 & 2007

Associated General Contractors (AGC) Labor & HR Certification 1998 AGC yearly seminars 1992-2013

(Safety Health, Work force Development, Contracts & Law)

(Compensation, Risk Management, Procurement & HR Practices) Alabama Safety Training 1998-2013

(OSHA 10/30, Environmental, Health & Awareness)

Certified Handle with Care: Crisis Intervention and Behavioral Management 2009-Current PROFESSIONAL EXPERIENCE

G4S Youth Services, LLC 100 Woodland St, Nashville, TN 37213 Human Resource Manager– Present Under the direction of the VP of Operations and a Facility Administrator, provides Services to the corporate HR Department and the Academy for Young Women & Men, to provide the liaison, advisory, service, policy, and audit relationships and functions essential to the effective management of the staff. Ensure that an effective staff development curriculum is established and implemented. Under the direction of a supervisor, coordinates personnel and accounting functions within the facility. Performs accounting work involved in preparing financial records and in maintaining accounting, payroll and purchasing functions. Reviews personnel procedures, administers benefits, assists in the recruiting and selection process, handles employee complaints and grievances and other personnel matters.

STEFANIE WOOD

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stefanie wood

Oversees the administration of the organization’s compensation plan.

Oversees the administration of the employee benefits program.

Administers the Human Resources Policies and Procedure Manual and develops and administers region-specific personnel policies and procedures.

Oversees the administration of the organization’s performance appraisal and corrective action process for the assigned region.

Provides support to Regional Director Managers in staffing cost effectively.

Manage the HR function of a region facility and must be able to travel within designated region.

Participates in the development, implementation and training of staff.

Supports facility internal and external customer service standards.

Supports the organization’s safety and security program.

Participates in administrative meetings as designated.

Compiles facility requests for statistics, reports and facilitation of general HR functions in a timely manner.

Conduct routine field reviews of procedures, complaints, grievances, and other personnel matters;

Conduct routine field reviews of procedures, complaints, grievances, and other personnel matters;

Coordinates the hiring process for external and internal hiring.

Coordinates job interviews for applicants and employees in job vacancy bids with respective department heads.

Prepares local ads for job openings and post internal job vacancies as needed.

Processes and oversees background screenings prior to employment for potential new employees.

Processes pre-employment drug screening for new hire.

Verifies applicant’s references, education, and license requirement.

Processes employee status forms.

Maintains Position Control Log (PCL) for designated region.

Compiles salary data.

Prepares reports and routine correspondence in connection with personnel work. This includes staffing reports as required by the state contract and the monthly KPI (key performance indicators)

Advises staff on personnel policies and procedures including new-hire orientation. 3

stefanie wood

Serves as facility regional benefit coordinator.

Works closely with corporate office regarding workers compensation, benefits administration, annual evaluation process and other related personnel matters.

May assist with maintaining job descriptions and work with department heads and Regional Director in updating same.

Conducts routine desk audits and other reviews of existing positions and groups of positions to determine the scope and character of duties and responsibilities and existing organizational relationships. Advises facility management team on disciplinary issues and Standards of Conduct.

Maintains confidential personnel records and files.

Coordinates and oversees Workers’ Compensation activities, report first report of injury, maintain all files associated with the claim, and acting as liaison between the company, the employee, and the insurance carrier.

May be required to learn to utilize various types of electronic and/or manual recording and information systems used by the agency, office, or related units.

Supports the corporation’s favorable public image.

Obtains bids and purchases for supplies and materials within company guidelines and appropriate authorization levels.

Verifies and codes invoices and prepare for payment.

Tracks expenditures to budget.

Maintains checking account and petty cash fund.

Review payroll reports.

Tracks and issue employee uniforms.

Under supervision, performs the preliminary and routine accounting work involved in the auditing of accounts. Assists in making routine inspections of varied financial transactions and records to ensure that concerned regulations and accounting procedures are observed.

Assists in compiling financial and other statements and reports using basic data.

Makes preliminary investigations, examinations, and audits of books and financial records, and assists in the preparation of reports thereof.

Assists in preparing routine accounting and statistical tabulations.

Performs preliminary work involved in auditing and recording expense invoices and assists in the preparation of audits and edits, reports of cost, and other financial summaries and statements.

Assists in preparing routine accounting reports.

Maintains essential records and files.

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Conducts routine reviews of procedures, complaints, grievances, and other personnel matters.

Recruits new staffs including ensuring vacant positions are posted in compliance with Job Bid Forms, arrange interviews, tracks applicants and complete all duties related to hiring. Ensures references are completed on all new hires within 10 days of hire. Sends appropriate letters to applicants. Coordinates criminal and other background screenings. Verifies all licenses, degrees and certifications on all new hires.

Advises staff on personnel policies and procedures including new hire orientation.

Assists in processing position certifications.

Administers all employee benefits to qualified employees. Tracks benefit eligibility and ensure employees are notified of enrollment rights. Acts as a liaison with insurance carriers.

Works closely with corporate office and insurance carriers regarding workers compensation, health insurance administration, and other related personnel matters.

Reviews/updates Position Control Log (PCL) weekly and distributes accordingly. Maintains employee database.

Processes personnel action forms for hiring, promotion, terminations and other employee status changes.

Maintains systems and processes to track evaluations, assessments and reviews required to maintain compliance with governmental rules and regulations.

Handles sensitive and/or confidential information, correspondence, documents, and reports.

Ensures personnel records are in QA/ACA and ADM compliance.

Handles inquiries and responds to callers, refers complicated/sensitive inquiries to the proper individual or unit.

Prepares reports and routine correspondence in connection with personnel work.

Conducts routine desk audits and other reviews of existing positions and groups of positions to determine the scope and character of duties and responsibilities and existing organizational relationships.

Establishes and maintains records and files including filing all paperwork accurately, confidentially and in a timely manner.

Aderholt Masonry, Incorporated 3457 Waterloo Rd Russellville, AL 35653

Human Resource/Business Executive 01/1992 –05/2012 Under the direction of the President, oversees the activities of workers; hire, train and evaluations

(Coaching Process). Ensure the company is on track to meet its financial goals. Develop and implement budgets and prepare financial reports. Direct Team and group leaders, motivate staff through incentives, and positive feedback.

Develop efficiency-enhancing workflow/process improvements that make it possible to accommodate increasing responsibilities necessitated by staff reductions. Plan and monitored daily staffing schedules 5

stefanie wood

and adjust accordingly to ensure adequate staffing levels that support operational demands and business objectives.

Responsible for Contract Agreements, Proposals, Close-out documents, Bonds, Insurance Liability, Monthly Draw, and Change Orders.

Developed, maintained and updated departmental policies and procedures manual; OSHA Log Records.

Managed and oversaw administrative functions to ensure all paperwork processed efficiently and in a timely manner.

Maximized office productivity through proficient use of appropriate software applications

Reviewed clerical and personnel records to ensure accuracy

Responsible for the recruitment, training and development of employees. FMLA, Worker’s Compensation, Benefits.

Monitored and controlled overtime and associates’ absences.

Developed an effective filing system to track the status of work orders.

Ensured safety methods, practices and programs were implemented and maintained.

Prepared proposals and submit bids for construction work.

Handle billing and submittals for tax-exempt jobs.

Track jobs costs across several counties and states.

Possesses excellent communication skills including oral, written and interpersonal

Works efficiently, accurately and independently

Maintains organization and flexibility

Ability to adjust to changing deadlines

Exhibits confidentiality when dealing with staff matters

Thorough knowledge of office equipment and software systems including word processing, spreadsheet, and presentation software.

Researched opportunities for improved services to clients KEY SKILLS

Human Resources

Recruitment

Teambuilding and Supervision

Staff Development and Training

Business Ethics

Organization

Negotiation

Communication

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Conflict Management & Problem Solving

Records Management

Expense Reduction

Budgeting

Contract Agreements

Policy and Procedures

Reconcile Bank Balance & General Ledger

People Soft

QuickBooks

Peachtree

Microsoft Business (Word, Excel, Publisher, Access, Power point & Outlook) REFERENCES

Emily Hughes-615-***-**** Principal

Lynn Massey-615-***-**** Director of Nursing

David Story-615-***-**** Care Manager

Greg Horton-615-***-**** Care Manager

Glenn Cook-615-***-**** Regional Operations Director State of TN

Pat Curran-615-***-**** Facility Administrator Davidson County Juvenile Detention (Retired)

Jessica Cabler-256-***-**** Professor & Office Manager

Patti Smith-256-***-**** Designer & Business Manager



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