JOAN C. NAVIN

** ****** *** ******, **********, MA 01545 acr2sq@r.postjobfree.com

508-***-**** (H); 508-***-**** (C)

CAREER SUMMARY

Paralegal, Legal Assistant and Administrative Assistant roles in law firm, corporate, academic and not-for-profit company settings. Experience professional with 10+ years highly developed communications, organizational and analytical capabilities with significant contributions to successful operations.

SUMMARY OF QUALIFICATIONS

Focused and results-oriented in supporting complex, deadline-driven projects. Demonstrated ability to streamline processes and increase work flow efficiencies while maintaining confidentiality. Ongoing contributions to workplace operational and cost conscious improvements. Consummate decision maker and problem solver.

Robust human relationship skills with demonstrated oral and written communication abilities. Team player in collaborative projects, as well as an independent self-starter and dedicated contributor.

Demonstrated software expertise, including Microsoft Word, Styles, Excel, Outlook PowerPoint, Word Perfect, Serengeti, Westlaw, Elite and TimeSlips software.

PROFESSIONAL EXPERIENCE

RANDSTAD USA Worcester, MA

Administrative Assistant II (temp/contract) (March 2015 to August 2015)

* Supported General Counsel and the Legal Services Manager in the Office of the General Counsel of The Hanover Insurance Group. Utilized Microsoft Word and Excel to create and edit documents. Answered telephones and handled requests appropriately. Set up and supported internal and Board of Directors meetings. Rejuvenated electronic file records and physical files for three departmental sections. Microsoft Access data entry.

DAVIS, MALM & D’AGOSTINE, PC Boston, MA

Legal Assistant (November 2006 to September 2014)

* Supported two partners and an associate in the corporate law practice.

* Produced contracts, agreements, correspondence, charts, memoranda, spreadsheets and corporate records.

* Active role in venture capital closing and post-closing transactions, including organization of physical and electronic closing documents.

* Managed all aspects of time entry, invoicing, retainer records, A/R and A/P functions. Maintained accurate client billing files for two partners.

* Interfaced on telephone and via email with domestic and international clients in-person.

* Effectuated client conflict checks, produced new client intake documents; opened and maintained matter and billing electronic and paper files.

* Organized client and internal staff meetings; coordinated client visits with building security personnel.

* Effective maintenance of on- and off-site physical and electronic client files.

* Assisted legal staff colleagues with overflow work.

* Contributed to mentoring and training of new legal assistants and paralegals.

* Developed and maintained efficient tracking systems for partners’ administrative and accounting records, and tickler systems for attorneys various deadlines and commitments.

Joan C. Navin Resume page 2

LAW OFFICES OF RONALD M. STONE AND CATANZARO AND ALLEN Ashland, MA

Paralegal and Legal Secretary (March 2005 – November 2006)

* Provided a wide array of legal support functions for a sole attorney criminal and bankruptcy practice and two-partner real estate and family/probate practice in a combined office.

* Composed high quality correspondence, spreadsheets, contracts and pleadings.

* Produced and e-filed bankruptcy petitions.

* Maintained positive client relationships and effective communications with courts, constables and municipalities.

* Installed and utilized Timeslips 5 software to enable streamlined attorney time and cost billing.

* Maintained client, billing and general office files.

* Wrote and produced Legal Secretary Manual for the Law Office of Ronald M. Stone practice.

BOWDITCH & DEWEY, LLP Framingham and Worcester, MA

Legal Secretary (July 2000 – January 2005)

* Supported environmental, intellectual property and litigation partners in Framingham and Worcester offices, providing word processing, research and secretarial functions in fast paced environments.

* Actively involved in trial prepation, including complaints and subpoenas, pleading production and electronic filing. Proofread and analyzed agreements and contracts content.

* Telephone and electronic communications with governmental, corporate, municipality, university and small business entities.

* Supported IP attorney with word processing and tracking USPTO trademark, service marks and patent filings.

* Produced detailed and accurate dictaphone and voicemail transcriptions.

* Analyzed and processed client invoices.

* Developed a comprehensive system for the many-faceted municipality and university environmental law files.

EDUCATION AND TRAINING (partial list)

* Paralegal Certificate, Northeastern University, Boston, MA

* Business Administrator major, Northeastern University, Boston, MA

* Workshop Certifications: Supervisory, Negotiating, Service and Quality, Human Resource Management; Time Management

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