SUSAN PARRA

*** ******* ***

Sacramento, CA *****

916-***-****

Email: acr2sn@r.postjobfree.com

JOB OBJECTIVE: Customer Service Representative

HIGHLIGHTS OF QUALIFICATIONS

Over 9 years of experience in the customer service field.

Effective Communicator; attentive listener, patient, and diplomatic.

Sincerely enjoy working with people, in person and over the phone.

Exceptional telephone personality, able to build rapport with every caller.

Independent and solid team member with excellent customer service abilities.

PROFESSIONAL EXPERIENCE

California State Automobile Association-(Call Center) Elk Grove, CA 2001 to 2009

INSURANCE SERVICE SPECIALIST III

Provided a deep level of understanding of the policies and procedures.

Researched and resolved basic and complex product issues, inquires and disputes.

Educate customers by up selling and cross selling company products and services.

Coached front line agents on specific line of business products, procedures, and systems to complete a transaction.

Provided first-level support for front line agents on help desk.

Escalated issues as needed and maintained communication with customers.

401 Diagnostic Center-Sacramento, CA 1995 to 2001

MEDICAL ASSISTANT

Front/Back office Medical Assistant.

Scheduled doctor appointments for workers compensation patients.

Multitasked by answering phones, checking in patients, ordering x-rays and medical records.

Took vital Signs

Education and Training

Grant union High School-Sacramento, CA 1986 to 1988

High School Diploma

High tech Institute-Sacramento, CA 1995 to 1996

Medical Assistant Diploma

Contact this candidate