Hariharan R.K

Mobile: - 900-***-**** email: - acr2s3@r.postjobfree.com

acr2s3@r.postjobfree.com

Seeking Managerial assignments in hospitality

Goal -driven and dedicated professional with over 22 years of experience within the food service and hospitality industries, complemented with extensive knowledge in all aspects of Food & Beverage in kitchen and dining operations management Possess excellent leadership, multitasking, interpersonal, and problem resolution skills.

Adept in developing subordinate’s abilities and encouraging professional growth.

Capable of maintaining strong rapport with customers, staff, and other professionals in order to achieve target goals and objectives.

Core Competencies

Food Safety and Sanitation Team Building and Motivation

Inventory Management Records Management

Customer Service Staff Training and Development

Process Improvement Regulatory Compliance

Career Overview

Provided expert oversight to the entire operations of the dining facility, which include

Serving food and maintaining the cleanliness of food service areas and equipment.

Coordinated and provided necessary trainings to workers in every assigned duty to maintain operational efficiency.

Initiated regular inspections in the kitchen and dining areas as well as kitchen utensils and equipment in order to ensure compliance with sanitary standards.

Ensured accuracy of records, which included the amount and cost of meals served and hours worked by employees.

Developed requisition and inspection of foods, supplies, and equipment to sustain stock levels and ensure quality.

Oversaw the preparation of work schedules and evaluated work performance of employees

Directly supervise the preparation of foods and beverages.

Organizing and conducting practical and theoretical training programs, to enhance skills and motivate staff

Demonstrate expertise in using all Microsoft Office Applications.

Leading efforts for streamlining processes and generating cost savings in operations

Operational skills of administration

Work History and Key Contributions

Company

Innovative Food & Beverage Consultant-Bangalore Jun -2013 till Date

Senior Consultant

Very knowledgeable in the foodservice and hospitality industry

Provides specific/specialized expertise

Usually involved for limited, specified period

Brings high degree of industry experience

Advises and educates clients on wide range of topics

Provides independent, objective advice

Facilitates between project team and foodservice operations professionals

Acts as an advocate for foodservice operations

Enhances client's business.

Company

S-Square Bistros Pvt Ltd –Bangalore Dec-2011 till Feb– 2013

Senior Operation Manager

To oversee entire operation of all F&B departments.

Finalize the operational budgets and monitor the same.

Conduct periodic review along with the departmental head.

Planning, organizing, directing & controlling of work.

Significant role in making our organization as a profit oriented center.

Motivating the staff for multitasking job.

Reviewing operational problems guest as well as staff.

Handling the day to day F&B operations.

Monitor and improve customer and staff satisfaction levels at outlet level to increase retention.

Responsible for cost controlling for entire food and beverage department.

Responsible for bringing food cost and wage budgets under budget.

Responsible for planning menu, promotions and events and parties.

Responsible for accounting and coding of all purchase for food and beverage operations.

Company

Carewel Facilities India Pvt Aug-2011 till Nov 2011

Operation Manager

Daily supervision of the housekeeping staff, including the day, event and post-event Crews.

Meet the client for the Feedback of the operation on each site.

Staff training for the required staff.

Company

Innovative Film City Feb-2007 to Jun-2011

Food Court Manager

Operational management: organizing stock and equipment, ordering supplies and overseeing building maintenance, cleanliness and security.

People management: recruiting new staff, training and developing existing staff, motivating and encouraging staff to achieve targets, coordinating staff scheduling.

Working to ensure standards of hygiene are maintained and that the restaurant complies with health and safety regulations.

Ensuring high standards of customer service are maintained.

Implementing, and instilling in their teams, company policies, procedures, ethics, etc;

Handling customer complaints

Preparing reports and other performance analysis documentation.

Company

Hotel Royal Orchid Jul-2002 to Nov-2006

Assistant Restaurant Manager

Identify and delegate responsibilities to shift leaders and staff to ensure objectives are met and excellent service is consistently achieved.

Effectively manage the restaurant in the absence of the Restaurant Manager

Consistently review operations and staff to identify any problems, concerns, and opportunities for improvement

Create a positive guest experience by delivering a high level of service and ensuring all staff engages guests to understand their needs and exceed expectations.

Manage the restaurant to meet or exceed standards in food quality, safety, and cleanliness

Monitor and maintain the Micros POS System

Assist in new menu implementation.

Company

Hilton Abu Dhabi Nov-1998 to May-2002

F&B Supervisor

Lead the team on each shift and ensure the company service standards are upheld.

Explain how various menu items are prepared, describing ingredients and cooking methods and up sell.

Present menus to customers and answer questions about dishes and make recommendations.

Check customers are enjoying their meals and take action to correct any problems.

Work closely with other team members to ensure excellent service is provided to all customers.

Take directions and guidance from managers.

Stock service areas with supplies such as coffee, food, tableware, and linens.

Company

Taj Residency- Bangalore 1990-1998

Senior Steward

Greets guests and presents them with the menu.

Informs guests about special of the day and menu changes.

Suggest food and beverages to the guest and also try to up sell.

Take food and beverage orders from the guest and post it in Point of sale (POS) system.

Performing basic cleaning tasks as needed or directed by supervisor.

Filling in for absent staff as needed

Communicate to the guest and provide assistance with their queries.

Co - ordinate with the bus person, kitchen staff, bar staff to ensure smooth operation and guest satisfaction.

Server food and beverage to the guest as per the course of order.

Observes guests and ensure their satisfaction with the food and service.

Promptly respond to guest with any additional request.

Adhere to grooming and appearance standards consistently.

Training Programme

First Shot Best Shot - Abu Dhabi

Achieving Service Excellence Program - Hotel Abu Dhabi Hilton

Customer Focus Selling Skills - Hotel Abu Dhabi Hilton

Train the Trainer - Hotel Abu Dhabi Hilton

Supervisory Development Program 1 & 2 - Hotel Abu Dhabi Hilton

First Aid Training EMP America - Hotel Abu Dhabi Hilton

Wine & Food Harmony – Hotel Royal Orchid

Academic Credentials

B.com – Bangalore University 1995

Apprentice Food & Craft Institute (Industrial Training Institute – Bangalore-1988)

Personal Details

Address : #77/A, 7th Cross, Rajeshwari Layout.Munnekola, Marathahalli,

Bangalore-38

Date of Birth : 28th January 1971

Father’s Name : R.P. Kumaran(Late)

Language Known : English, Hindi, Kannada, Tamil, Malayalam.

Nationality : Indian

Religion : Hindu

Hobbies : Reading, Music, Sports.

Basic computer : Microsoft Office Applications

Knowledge

Date:

Place: HariHaran R.K

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